They are very quick to charge fees, and personally, I find their commission quite high. In my opinion, the app works okay but needs to be upgraded and more refined. It didn't work very well for u... See more
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See what reviewers are saying
Our booking went well. Our host was great and responsive. It was a great weekend! My daughter's graduation trip to a music festival will be one she always remembers. It was so nice to have mini-home b... See more
The experience is great. But the price is expensive for what you get. Considering I picked up and drove the trailer the cost of renting trailers should be cheaper per night than a hotel and its not.... See more
Overall we enjoyed our trip, although signing up for the service was complicated being bounced between the website and app, having to reverify my driver details twice and being advised the week before... See more
Company details
Written by the company
RVezy, founded in 2016 as one of the first peer-to-peer RV rental marketplaces, has evolved into an all-in-one platform for buying, selling, and renting recreational vehicles in the U.S. and Canada. The platform, started by RV enthusiasts for fellow RVers, has grown alongside the RV community to inspire and facilitate RV travel for every generation. RVezy relies on its technology, people, and partners to create a user-friendly and secure environment for guests, hosts, buyers, and sellers to make RVing the way it should be — easy.
Contact info
245 Cooper Street, K2P 0G2, Ottawa, Canada
- 1-855-697-8399
- hello@rvezy.com
- rvezy.com
3.8
Great
150 reviews
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Beware of Unscrupulous Cancellation Fees
To future RVezy customers: beware of unscrupulous business practices. I booked an RV for the summer of 2024 for a family trip that we were planning across Western Canada. After much research, I booked an RV in October 2023 for travel dates in August 2024. The owner of the RV that I reserved offered flexible cancellation, which was one of the reasons I paid a premium for the RV that I booked. Unfortunately, due to unforeseen circumstances, we had to amend our travel plans and trip dates, and the RV that we requested was (understandably) not available for our revised dates. We proceeded to cancel our reservation in April, well in advance of the 30 day cancellation window. Unfortunately, RVezy withheld “service fees” from our paid deposit, which amounted to a total $708.55. Now I will admit full responsibility for this oversight, and for failing to read the fine print of the cancellation policy. However, I assumed (incorrectly) that the cancellation policy would be similar to industry standards. When I have cancelled a booking through AirBnB, I receive a full refund. Even the airline industry, which is notorious for their inflexibility, charges cancellation fees of up to $150 maximum. Paying a “cancellation fee” of $708.55 from RVezy seems excessive at best and unethical at worst. What service did they provide to justify this cost? I caution future RVezy customers to review the cancellation policy and consider this before booking with this service.
15 April 2024
Unprompted review
Reply from RVezy
Hey Jordan,
Thank you for sharing your experience. We genuinely appreciate your feedback, as it helps us improve our services and clarify our policies.
We understand how important flexibility is when planning trips, and we're sorry to hear that unforeseen circumstances impacted your travel plans. While the RV owner you booked with offered flexible cancellation, it’s important to note that hosts cannot set their own cancellation policies; they must adhere to the options provided by RVezy.
Regarding the service fees, providing and managing a platform involves significant costs, which is why we charge service fees as a percentage of bookings.
We encourage all users to review our cancellation policies before making a reservation, as we know these fees can vary across different platforms. Your insights are valuable to us, and we’re continuously working to improve the user experience. If you have any further concerns, please feel free to reach out to our customer support team.
Thank you again for your feedback, and we hope to serve you better in the future.
Best regards,
Total Rippoff...The added fees are…
Total Rippoff...The added fees are ridiculous.
Nobody wins, Renter & Owner both get gouged !
Use other sites !
15 August 2024
Unprompted review
Reply from RVezy
Hi there,
We're sorry to hear that you feel this way about additional fees.
In an effort to be transparent with all users of our platform, service fees for both guests and hosts are outlined on our help centre. I will link the articles below.
If you have any further feedback to share, we're happy to hear you out. We take all user feedback seriously, and we are consistently working to improve our platform. You can reach us at 1-855-697-8399.
Guest service fees: https://help.rvezy.com/hc/en-us/articles/360038631673-What-is-RVezy-s-service-fee-for-guests
Host service fees: https://help.rvezy.com/hc/en-us/articles/360038630873-What-is-RVezy-s-service-fee-for-hosts
Withholding my money
Currently discussing with Abdul via email. I paid a security deposit of $1500 and had a deductible of $750 for insurance. Damage happened which I spoke to the owner straight away so I accept I pay the $750 deductible. I have however been charged $ 1000 deductible and told I will get the remainder after the claim resolution. This isn’t right! I have email from Abdul saying I will receive $750 nothing about receiving $500 and the rest after the claim resolution. I can’t even see this on your website. Shocking customer service
27 July 2024
Unprompted review
Reply from RVezy
Hi Matt. First, you absolutely did the right thing by speaking with the host right away about the damage.
I can see that our agents are actively working on this case and looking into the refund you mentioned. I understand that the claims process can be lengthy and frustrating, and your patience is appreciated. Our claims team and insurance partners approach each claim with diligence and precision.
Please keep an eye out for an email from our agent, as your message has been received, your case is being taken seriously, and your issue has not been forgotten.
If you wish to provide more feedback, or if you have any other questions, please get in touch with us at 1-855-697-8399.
They are not the worst
They are not the worst, but there are many issues with the platform. First of all, as one would expect, the earnings are greatly exaggerated. RVs tend to rent for two-night trips at best. RVezy takes about 30% of the host's fee, plus HST that is deducted separately. They say that their fee is 20%, but their fee comes to 30% of the rental price ($84 plus $11 HST on a $250 rental fee).
To the renter, they charge $86 in insurance on top of $250 rental, plus $69 RVezy Service Fee and $20 in taxes.
So, on a $250 rental, they earn $84 from the owner and $69 from the renter. They probably also make a commission from the insurance.
Possibly the most disconcerting is the insurance aspect. There were a couple of instance where a minor damage happened, one that was difficult to pinpoint to a specific renter. It may have just been due to the use of the RV (a hole in the propane tank hose, a scratch on the roof that caused a minor leak, things you may not see right away). Of course, these are just wear and tear, but one which would be minimal if the RV was only used by the owner. The income from renting just about covered the repairs, so all-in-all you end up working for free to allow others to use your RV.
We did have one major damage, a flat tire, which meant replacing both tires and one rim. RVezy said they don't cover tires. They don't seem to cover anything else either and you would have to ask the renter to cover it from their deposit. I find the insurance utterly useless unless the RV is seriously damaged, but I hope I will never find out if they would cover anything in that case.
It would be cheaper to get a commercial license for the RV for the summer months and rent it out yourself, charging each renter a portion of your monthly premium for the insurance would be far cheaper than the $80 RVezy charges anyway.
4 July 2024
Unprompted review
Reply from RVezy
Hi Gabriela,
Thanks so much for your detailed and honest review.
To say that RVs tend to be rented for 2 nights at best is not entirely accurate, though I am not discounting that this may be your personal experience. There are many, many guests on our platform who are looking to rent for a week, and sometimes even multiple months.
A suggestion for a host who is only receiving requests for short stays is to set their minimum rental to 3 nights or more. This is done through the Calendar settings under Preferences tab on a listing.
As is outlined in our help centre, the flat service fee for hosts is 20%. Here are the links to our articles on host service fees:
-https://help.rvezy.com/hc/en-us/articles/360038630873-What-is-RVezy-s-service-fee-for-hosts
- https://help.rvezy.com/hc/en-us/articles/360038105514-What-is-included-in-the-host-s-service-fee
Host service fees can go as high as 39% if you include Featured RV and Payout Guarantee, which can be read about in the first article above.
As for taxes, these are, of course, unavoidable for all businesses and individuals alike. Taxes vary depending on the state/province you are in. An article on host taxes is linked below.
- https://help.rvezy.com/hc/en-us/articles/360038105634-Does-RVezy-charge-tax-to-hosts
With regards to insurance for guests, there is no one flat fee. First, guests get to choose their deductible level. Then, based on this and other factors, such as the type of RV, the nightly rate for insurance is calculated.
- https://help.rvezy.com/hc/en-us/articles/360039502994-What-are-the-different-deductible-levels
Guests pay a service fee for platform use, which is also outlined in our help centre.
- https://help.rvezy.com/hc/en-us/articles/360038631673-What-is-RVezy-s-service-fee-for-guests
I understand your concerns with insurance coverage, and again, will point you to our help centre article that outlines this topic in detail, and then further clarify what happens if a claim cannot be opened.
- https://help.rvezy.com/hc/en-us/articles/360039295094-What-does-RVezy-insurance-cover
If damage does not substantiate opening a claim, there is a Request Money function available for all hosts on each booking. This function allows hosts to request money from guests for more minor damages, such as those you mentioned.
- https://help.rvezy.com/hc/en-us/articles/360039411354-How-can-I-request-additional-fees-from-a-guest
Again, I want to thank you for the honest and detailed nature of your review. We take feedback from all clients on our platform seriously, and your message is received.
Please know that if you ever have any further questions or concerns, our Customer Success Team is available to hear you out. You can call the office at 1-855-697-8399, or send an email to hello@rvezy.com.
Horrible customer service
Horrible customer service. An awning broke, snapped while we were sitting under it- we did nothing but use it for its intended purpose of shade and it clearly was defective or in poor quality. The company would not hear our side of the story and went ahead and charge us $1500 to replace the owners awning. The customer service representatives I dealt with were absolutely no use.
I understand if we broke something due to misuse or irresponsibility, but we did everything we were supposed to do and we were still charged an exorbitant amount of money.
We did not have a sunshade the entire vacation and we had to pay more than our actual rental . There was no negotiation and customer service blamed us. I highly recommend NOT using this company
24 June 2024
Unprompted review
Reply from RVezy
Hi Ashley.
First, I’m sorry to see that you had a negative experience with a member of our customer service team. Our customer service team is a relatively small and tight-knit team, and all members do their best to provide excellent service to all users on the RVezy platform.
We have a diligent claims team that handles every insurance claim that is opened on a booking. I understand that you believe the awning on this RV was of poor quality and bound to break, and thus don't feel that you should be held responsible for damages. As a guest, when you sign the rental agreement for a booking, you agree to take the RV in the condition that it’s in. It is also the guest’s responsibility to ensure awnings are closed properly after use, in case of strong wind or a storm. Awnings that are not properly secured after use are at a risk of breaking due to these types of weather events.
If ever a guest has concerns about the condition or quality of an RV during a rental, they are strongly encouraged to contact the host as well as the team at RVezy to inform both of these concerns.
I understand that insurance claims are a stressful experience and can leave an unpleasant feeling at the end of a rental. Our job at RVezy is to ensure, first and foremost, that all guests and hosts on our platform feel safe and secure. Furthermore, we strive to ensure that difficult matters such as insurance claims are handled with scrutiny, diligence, and respect.
We are here if you have any questions or feedback that you would like to further discuss. Our Customer Success team can be reached at 1-855-697-8399, or via email at hello@rvezy.com.
Save yourself the headache and go with…
Save yourself the headache and go with RV Share or Outdoorsy. Customer service and user experience is severely lacking. We have lost thousands of dollars on this platform on top of countless hours wasted with no resolve from the company.
28 May 2024
Unprompted review
Reply from RVezy
Hi Jarred.
Our customer service team at RVezy is a relatively small and tight-knit team. Every agent does their best to ensure they provide excellent service to all users of the platform. This includes clear, rapid, concise, honest, and respectful communication.
We take feedback from our users seriously. Please know that we are completely open to further discussing the issues you’ve faced with regards to the user experience. Please call our office at 1-855-697-8399 or send us an email at hello@rvezy.com.
What a terrible company
What a terrible company. Took a few hundred dollars from me for holding a reservation for 48 hours months before the trip. Refused any sort of refund aside from a credit that I could use at their crappy company. No thanks. Use Outdoorsy or RVshare, you'll be happy you did.
17 April 2024
Unprompted review
Website and customer service were both…
Website and customer service were both terrible. Rented an RV, got a confirmation number. RVezy had no problem quickly charging my credit card $650, but can't help when they cancelled my reservation for no reason. They also said the host cancelled a second reservation, but she did not. Customer service was terrible. They advised me to just reserve another rv to the tune of another $650 without trying in any way to help me. Then the rv was showing as booked for the dates needed. I won't use them again. RVnotEZ.
27 May 2024
Unprompted review
Reply from RVezy
Hi Laura.
I looked into the situation and can see that your booking was cancelled because the host was unresponsive when you tried to contact them to book their RV, and they were also unresponsive to our multiple contact attempts.
I understand that booking cancellations are not a positive experience, and want to assure you that we only cancel bookings in very specific situations. This was one of those situations as the host was unresponsive on the platform.
I want to clarify that the host did not book those dates on their calendar; they were automatically blocked off due to the cancellation.
When a guest is cancelled on, our Customer Success team goes through the process of helping the guest find a new RV for their trip. I can see that a few of our agents had been in contact with you to help with this. I can also see that the refund of $661.17 was successfully processed on your card on May 29th, after you opted not to take the credits offered to make a new booking.
I'm sorry that you were not able to find another RV for your trip. If you have any further feedback to provide about your experience, please reach out to our team at 1-855-697-8399 or via email at hello@rvezy.com.
I enjoyed booking on RVezy
I enjoyed booking on RVezy. It was easy to use both the website and app. Everything went really well on our trip. I just booked a second trip! I feel that I can trust the information provided on the RVs. The owner for our first trip was really nice and flexible.
19 April 2024
Unprompted review
Great Experience
Super easy process and we ended up with a great RV! Can’t wait to rent again this year!
13 October 2023
Unprompted review
Easy process
Easy process, found the RV we needed and it all went smoothy.
8 December 2023
Unprompted review
My experience with Rvezy
My experience with RVezy was amazing, always when I had a problem or a question the costumer service answered me in a few hours and always with a good solution. It is really easy to use the app and good communication with the host and costumer service.
28 April 2024
Unprompted review
Mixed but overall positive
Rented an RV which 1 day before trip was unavailable. Thru RV ezy, found another willing RV owner who was lovely and got the RV ready quickly. He took really good care of us, and we travelled across BC with my aging parents in reasonable comfort.
Only peeve - the insurance that is required - you MUST read the fine print, as it's hard to access, hard to use and covers only limited thing (no collisions, only roadside assistance). It's very expensive and I found it unhelpful.
11 April 2024
Unprompted review
Wonderful experience
Wonderful experience! Our first time renting and won't be out last. RV was exactly as described. Our host was helpful and made the process fast and easy.
18 April 2024
Unprompted review
The Most Epic Trip!
In September 2023, my boyfriend, our husky and I set out on the most epic van adventure of a lifetime. We rented a camper van off a wonderful couple on RVezy and it was AMAZING! I've already recommended RVezy to friends and family for their next camping adventure because the process was so easy!
11 September 2023
Unprompted review
Easy to use platform
Easy to use platform. Great reminders and help you to ensure you do all the pre-checks etc when picking up an RV.
Love the ability to rent an RV from local people! Such a great way to travel!
5 April 2024
Unprompted review
Loved the platform on the app
Loved the platform on the app. Was easy to search and select an RV perfect for our family vacations. Used the service 3 times.
21 April 2024
Unprompted review
Very seamless process to rent an RV
Very seamless process to rent an RV. We had a great experience and felt comfortable and safe renting through RVezy. The app made it even easier to talk to our host as well
29 March 2024
Unprompted review
Easy to find RVs in one place
Easy to find RVs, book and manage them. It’s the Airbnb for RVs
16 February 2024
Unprompted review
A+ in New Orleans
Had a fantastic rental trailer from RVezy in New Orleans! So very impressed with the owner and the attention to detail, even adding a few extra items I needed as I was flying in for Mardi Gras. Excellent experience. I will use them again!
7 February 2024
Unprompted review
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