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russells.co.za Reviews 

295
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 245 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff members for going above and beyond to provide exceptional service and helpful guidance during shopping visits. People consistently highlight how welcoming and polite the store employees are, making the entire purchasing journey pleasant and stress-free. Some reviewers were not happy with product quality and experienced frustrating delays regarding their ordered items. Consumers noted waiting extended periods for deliveries or receiving merchandise that malfunctioned shortly after being brought home. Others mentioned poor communication from support teams when trying to resolve these unexpected issues with their purchases.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising employees for being exceptionally friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, helpful staff and... See more

Customer service

Users describe positive interactions with customer service, praising staff for being helpful, friendly, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from high satisfaction to... See more

Delivery service

Consumers find delivery_service to be ambiguous as experiences vary greatly among reviewers. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

295 reviews

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No history of asking for reviews

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4.7

All reviews

(295)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Dorcus sebona.very sweet and loving …

Dorcus sebona.very sweet and loving person...she provide good service at the store.she very humble and calm and ever smiling....she loves her costumes and after receiving our goods she do follow up if the goods we are happy with.i love her.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

I laurel silaule,I did bought a…

I laurel silaule,I did bought a restonic bed at Russell birchecress mall,the sales person was sedzani, sedzani gave her best her service was perfect, the issue I have is the quality of the bed ,im so disappointed ,the bad didn't have a month but now it having sprinks sounds,I did complain to sedzani she said they log a call,they will do exchange till today no one has come, I trusted Russell shop with all my heart but now I don't think I buy to your shop again,just imagine restonic bed that doesn't even last a month 🤔🤔,I'm defeated , even if u can send a Qc, from restonic bed can confirm that this is not a restonic bed.

24 February 2026
Unprompted review

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