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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
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2-star
1-star

Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

It’s an expensive process and you need…

It’s an expensive process and you need to be responsible for submittal, instructions and dates. The team is knowledgeable and expeditious in their replies. However, be ready and pack in ~an extra week for delays, holidays and bad weather. I agree with another comment that if you have the time to do everything yourself take the cheaper routes. If you have the money, I would recommend this service 100%

30 June 2025
Unprompted review
Rated 5 out of 5 stars

the process worked perfectly

the process worked perfectly, but i must say it would have been a lot more difficult without Adria’s help. she patiently helped my get my package in order and followed up the whole way.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

This company provides an amazing service to panicked travelers like me. I forgot to check my passport which had expired two months ago. I realized this on the Monday before my Saturday trip. I had my new passport in hand by Friday at 9:30am. They were very professional and ensured all that I needed to submit met the guidelines before shipping. Thank you so much!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded Expectations

There are so many sites offering fast passports, most with terrible reviews. I needed a passport quickly and was still hesitant. I found Rushed Passport and they far exceeded my expectations. Someone was aka ways available to answer your questions and they assist through the whole process. Highly recommend.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Don't be nervous, it works!

We would have preferred to not have to rush a passport application but we were so glad this option existed. We were unsure about it but it worked out great. Very well coordinated process from beginning to end. My only minor criticism would be to have a more step by step process once the package is shipped to them (that would help with anxious applicants and decrease the emails to them). Highly recommended!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I found this company…

I’m so glad I found this company online. They were nothing but seamless, extremely professional, very detail oriented and the whole process went smoothly. Although it’s quite pricey you are paying for the service that you’re getting so in this instance, it’s 100% worth it. I started this process less than two weeks ago and it will already be in the mail in two days. I will absolutely be recommending the service to any one of my friends or family that needs a new passport. Thank you!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Service with Speedy Turn-aiunrd…

I used Rushedpassport and was thrilled with the service. My concierge agent, Adria was excellent. She guided me through the process and quickly addressed all of my questions. I use my passport in lieu of a real id to travel and discovered it had expired mid-trip. I am now all set in about 1 week. Thank you Adria and Rushepassport! Worth every penny!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service with no time to waste

My husband’s wallet was stolen with his real id drivers license and he had no passport. We made a call to Rushed Passport where we were assigned to representative, Laureano Rubio. Mr. Rubio is so informed, efficient, polite, and calming—just who we needed to get a passport for my husband in time to make a trip of a lifetime to Alaska. It took until the last day before we were to board the plane, but the passport arrived in time. Be assured you can trust Rushed Passport when time is of the essence for you to acquire a passport . Thank you Rushed Passport and, especially, Mr. Rubio. Paul and Molly Lenker

25 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you Paul and Molly! We're thrilled Laureano was able to help make your Alaska trip possible. We’re honored to have earned your trust!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Exceptional Service from Rushed Passport and Ana B!

We had an urgent need for a passport, and I can honestly say that Rushed Passport exceeded all our expectations. From start to finish, the process was smooth, fast, and stress-free — all thanks to Ana B.

Ana was absolutely amazing! She guided us every step of the way, always following up, providing updates, and making sure we had everything we needed. Her dedication, patience, and constant communication truly made the entire experience so much easier for us. It’s rare to find such reliable and attentive service these days, and we are beyond grateful for her help.

If you ever find yourself in a situation where you need a passport quickly, I highly recommend Rushed Passport and Ana B. You can rest assured you’re in good hands!

Thank you again for everything!

26 June 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Ana B. could make your experience smooth and stress-free—your trust means everything to us!

Rated 5 out of 5 stars

This company is legit

This company is legit! They were so helpful throughout the whole process. It was very easy to get a hold of them when I had questions (and I had a ton). Very friendly and very patient staff. Having it expedited can be pricey but it was 1000% worth it, they saved my vacation! I cannot thank this company enough for their hard work!

25 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much, Britney! We're thrilled we could help save your vacation and make the process smooth for you. Your kind words mean the world to our team!

Rated 5 out of 5 stars

They delivered on their promise!

Was a little skeptical about their ability to get my new passport within two weeks. I received my passport within 5 business days! Ana and the team were very communicative via email & phone call. Thank you Rushed Passport Team!

25 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for trusting us! We’re thrilled we could deliver on time and that Ana and our team provided the support you needed.

Rated 5 out of 5 stars

Amanda was great.

Amanda was great.
She helped me through the whole process showing great patience and expertise

17 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Amanda could guide you through the process with patience and care.

Rated 5 out of 5 stars

Such a great experience working with Amanda

Such a great experience working with Amanda! She was always promptly responding and available to talk. She didn’t mind my frequent calls and questions, and she was personally monitoring the progress of my passport. I would make sure to check the last delivery pick for Fee Ex the day you drop off so you ensure the delivery date to be as quick as possible.

5 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Amanda could support you every step of the way. We truly appreciate your trust in us!

Rated 5 out of 5 stars

Great Rushed Passport Service!

Great Rushed Passport Service!

Paid for the service on Friday, June 6 & uploaded all the required documents on the same day. On Monday, June 9th after receiving confirmation that the uploaded docs. were all good I was advised on where to present them all for a first time issued passport. We went to the location and after review were handed the sealed envelope. After emailing pictures of the sealed envelope to the team at Rushedpassport they sent us the FedEx label. That same afternoon we dropped off the envelope at FedEx. The next day tracking showed it was received. On Wednesday, June 11th we received confirmation that the passport was completed. Today Monday, early morning the passport arrived.

I have to say that if you are in a hurry it is well worth it to pay for the service as they are true to their word. We received a new passport for my wife that had just become a citizen and literally received it within 5 business days as promised.

Thank you very much Rushedpassport.com

16 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that your experience with Rushed Passport was smooth, efficient, and met your expectations. It was truly our pleasure to assist your wife in receiving her first U.S. passport so quickly. We appreciate your trust in us and are grateful you chose our service during such an important time. Safe travels, and thank you again for your kind words!

Rated 5 out of 5 stars

Expensive but Effective

Expensive but Effective.

The website offers very little information about the process before purchase and that left me feeling very unsure about the whole situation but thankfully it all worked out.

Amanda was super helpful through the whole process - from start to finish- I purchased the fastest expedited passport available on 5/31 and by 6/11 I had a passport in hand. Including two weekends! Speedy shipping both ways. I paid for the extra 'white glove' service and expedited shipping. Amanda helped us navigate a poorly informed passport clerk who insisted they not include documents needed and helped us secure an appointment at another location to get everything properly squared away. Their online chat was a great resource, though other agents like Ana were not as well informed and helpful as Amanda was.

I was nervous for the entirety of the process but it worked out well! A great resource if you dont have a passport agency in your city!

31 May 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for your honest and thoughtful review! We truly appreciate your feedback and are glad to hear everything worked out smoothly. Amanda will be thrilled to know her support made a difference in your experience. We understand that the process can feel uncertain at first, and we’re continuously working to improve our website and communication to better guide our customers upfront. Your trust means a lot to us, and we’re grateful you chose Rushed Passport to help get you where you needed to be—on time. Safe travels! 🌍✈️

Rated 5 out of 5 stars

Wow! Above and beyond.

Wow! Rushedpassport rocks!

Didn't really know what to expect, but I did need my passport renewal quick, fast and in a hurry.

Rushedpassport was with me every step of the way: from completing the documents online; to staying in contact with me once the application and supporting documentation was submitted to the Department of State.

Highly recommend Rushedpassport, should you find yourself in a bind and need your passport fast.

Rushedpassport, THANK YOU!

4 June 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for the amazing review! We're thrilled to hear that we could exceed your expectations and support you every step of the way. Our team is dedicated to making the process smooth and stress-free—especially when time is tight. We truly appreciate your recommendation and are grateful you chose Rushed Passport! 🌍✈️

Rated 5 out of 5 stars

Great service, would recommend them for passport expediting

Kobe was very helpful through the process. The checking of documents is very thorough to ensure passport is processed. They stayed in touch the whole time, and the passport came on the exact date as promised in time for my trip.

29 May 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for your kind words and recommendation! We're thrilled to hear that Kobe was helpful and that your passport arrived exactly as promised. We believe in keeping communication clear and ensuring every detail is right so you can travel with peace of mind. Safe travels, and thank you for choosing Rushed Passport!

Rated 5 out of 5 stars

Amanda F. was awesome!

Admittedly, I was nervous about this process being all online. Fortunately, I was quickly assisted by Amanda F. She was quick to respond, professional and exceptionally helpful.

If you’re in a bind and need you passport quickly (mine expired) I would highly recommend them! Thank you Amanda!

12 May 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for your kind words! We're thrilled to hear Amanda F. was able to ease your concerns and provide the support you needed. We understand how stressful urgent passport situations can be, and it's wonderful to know Amanda made the process smooth and reassuring. We truly appreciate your recommendation and are grateful you chose Rushed Passport! Safe travels!

Rated 5 out of 5 stars

I was nervous going through an agency…

I was nervous going through an agency and actually chose another company at first but canceled as soon as I saw the reviews. Dropping over $600 on an emergent need is definitely scary but I’m so happy I chose this company. They were responsive to everything and if they didn’t answer they would call back within a couple of hours. They made the process seamless and everyone I talked to gave me the correct info. My passport came in earlier than expected (a week earlier) and would use them again!

30 April 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for your thoughtful review! We completely understand how nerve-wracking it can be to trust an agency, especially with an urgent need and a significant investment. We're truly grateful you gave us the opportunity to assist you and are thrilled to hear your passport arrived earlier than expected! It was our pleasure to support you through the process, and we’re here anytime you need us again. Safe travels!

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