Running Imp Reviews 

1,619
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional quality and reliability. Customers frequently highlight the staff for providing wonderfully helpful, attentive, and swift service when organizing bespoke medals, trophies, and event materials. Consumers note that the team communicates clearly throughout the project, keeps everyone fully updated, and ensures timely delivery for urgent deadlines. However, some customers also noted experiencing a bit of a back-and-forth design process or previous struggles before achieving a completely hassle-free experience. Despite these initial collaborative adjustments and short timelines, reviewers remain thoroughly impressed by the fantastic overall results and professional support.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, highlighting consistently first-class support and exceptional... See more

Order

Clients share positive opinions on order, highlighting a straightforward and smooth ordering process.... See more

Product

Customers had positive experiences with product, noting that items such as medals, trophies, and signs were... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lechlade Lions is a small charity run by volunteers and we have just had our 8th Open Water Swim. We have always used Running Imp and their service is always first class, the products are good quality... See more

Rated 5 out of 5 stars

Running Imp made designing and ordering our medals easy. Sam Smith was efficient, helpful and our medals were ready in time for our 50th Anniversary Gala. We were able to check the design before the f... See more

Company replied

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,619)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the 10th year for our annual…

This was the 10th year for our annual race (The Hampshire Hoppit) and we have always sourced the medals from RunningImp. This year was perhaps the best medal yet, with amazing feedback from the runners. What I like most about RunningImp is that they are 100% reliable. They have full oversight of the process from design to delivery, and they communicate with me at all stages.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

We have been dealing with Catia…

We have been dealing with Catia throughout our purchasing process and i have to say she has been incredible, i am an awkward customer (not meaning to be lol) and she has been so patient and extremely helpful. If the product is half as good as Catia's service then i will be a very happy customer indeed.
Thank you Catia

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Super service.

Catia has been brilliant with communication via the phone and emails nothing was too much trouble. She was very helpful in taking the time to explain the new June/ July offer of the recycling process. Great service.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Sam at Running Imp to order custom-made medals for my archery club. From start to finish, their communication was clear, prompt, and friendly, making the entire process smooth and stress-free. I was really impressed by the range of customization options available, allowing us to create medals that perfectly represent our club. The quality of the final product exceeded my expectations, and I’m confident I’ll be coming back for future orders. I’ll be recommending Running Imp to other clubs looking for high-quality, personalized medals. Thanks again, Sam!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Annie!

Amazing service from Annie at Running Imp. Went out of her way to ensure we had our order fulfilled for our Charity Colour Run Event. Thank you so much Annie!!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Tanisha has been a great help in…

Tanisha has been a great help in turning around our order with a short timeframe due to being let down from another company. She was aware of some delivery restrictions and time pressures we have getting items delivered to the Channel Islands and assured me that everything was being dispatched and on target to be here in time. If our event is a success we will definitely be in touch to organise our colour fun run through this company again next year!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very quick service promptly replying to questions about a product. Contact with Sam and delivery both great too. We always use Running Imp for our primary school medals and trophies :-))

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Would 100% reccomend

Catia has been amazing. I am organising a charity colour run in July and have been told by many companies that there is a shortage in coloured powder and that there are no more deliveries in the uk. I contacted Catia straight away and within less than 12 hours, we have been able to order what we needed. Thank you for helping us with the items needed for our event. I would really recommend using Running Imp.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone!

Would recommend to anyone. We were let down with a weeks notice by another big colour powder company, who actually seemed to ‘own’ several other sites to and told me to cancel our event. The team at Running Imp were reassuring, helpful and delivered exactly what we needed, a fantastic product at a good price with great communication with a quick turn around. I’m just so glad we ended up bringing our business here!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient!

Dealt with Sam and he was extremely quick with options and progressing matters. We had a tight deadline and so far, it seems to be on track to be completed in time. Sam kept me informed at all times and was a pleasure to deal with. Will definitely work with the Company in the future.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Tanisha could not have been more helpful. The service has been brilliant, so helpful and efficient. I will come back to order again!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional

What a great, professional team to work with. Nothing seems to be too much trouble and deliveries are always on schedule. Tanisha Pearce is always on hand if I need a person to speak to and she never lets us down.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

A very good company

I have used Running Imp for 13 years now and they are super efficient, with the quality of their medals excellent. They are always there to help you out especially when you forget to place the order until last minute and they come to the rescue. Can’t ask for more

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support…

Tanisha supported an order with short deadline. We hit a few issues and she managed to sort it all very quickly.
Friendly and efficient with initial order and sending paperwork. Phoned me to keep me posted with progress.
Excellent customer service in all respects. Thank you!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

First time order!

What a great experience we had dealing with the folks from Running Imp.
This was our first time using them and our design was quite intricate but we could not be happier with the final result.
The medals look fabulous and delivered well in advance of our event. They went down a storm!

22 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look