Runna Reviews 

1,114
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Many consumers find the application very easy to navigate, deeply appreciating the customized training plans and seamless integration with smartwatches during daily runs. People frequently mention that the well-structured workouts help them stay motivated, track their pace accurately, and progress steadily toward their personal fitness goals. However, some customers also noted significant issues with customer support and rigid subscription management policies. Several users experienced frustrating difficulties obtaining timely responses from support agents when attempting to resolve billing problems or account questions. Others expressed disappointment regarding inflexible training schedules that do not easily adapt to unexpected injuries or personal circumstances.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, often praising the structured plans, easy Apple... See more

Application

Reviewers highlight ambiguous aspects of application performance, as consumers praise the structured training... See more

Product

Users describe ambiguous interactions with product, as many reviewers praise the customized training programs... See more

Customer service

Reviewers express deep dissatisfaction with customer service, noting that people experience delayed replies,... See more

Subscription

People report negative experiences with subscription, frequently highlighting difficulties with canceling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Best running coaching app by far. Running programs are well customized and adjust well to improving fitness over time. I am Missing the ability to create custom runs (Intervall, etc). At this price t... See more

Company replied

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness class
  4. Personal Trainer
  5. Running Club
  6. Running Store
  7. Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(1,114)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not sure how I ran for years without…

Not sure how I ran for years without Runna! Lots of ideas and motivation my fitness is improving rapidly. Just sign up and get going.

5 March 2025
Unprompted review
Runna logo

Reply from Runna

Hey Angela, thanks so much for sharing your review with us! We are so glad to hear that you're enjoying training with Runna and seeing some positive improvements in your fitness. Keep up the great work!

Rated 5 out of 5 stars

App is good and I like the training…

Edit: App is good and I like the training plans, however despite being connect has not posted my run to strava which is annoying! No way of adding it now.

Issue now sorted - enjoying the app!

4 March 2025
Unprompted review
Runna logo

Reply from Runna

Hey Tom, thanks for taking the time to share your feedback. We're sorry to hear you've had some trouble with syncing your run to Strava. We'd like to investigate this further and get it fixed. Please contact our in-app Support Team or email us at hello@runna.com so we can get this sorted for you!

Rated 5 out of 5 stars

Love this app it's great for beginners…

Love this app it's great for beginners as it makes sure you increase your distance safely. It has a parkrun pacing feature if you're chasing a PB!

2 March 2025
Unprompted review
Runna logo

Reply from Runna

Hey Jennifer, thanks for taking the time to share your feedback. We really appreciate it and love to hear you're enjoying Runna - especially the Parkrun feature! Keep up the great work!

Rated 5 out of 5 stars

Fantastic App for Marathon Training

I started using Runna after securing a London Marathon place last September. I tested it on a 10K and Half Marathon in November and managed to achieve a PB of 1:48—an improvement from my previous 2:10 time!

The training programmes are spot-on, varied, and adapt as you progress. I love that it syncs seamlessly with my Garmin and Strava apps. Another great feature is the integration of Pilates and strength training into your plan, helping to improve flexibility and strength while reducing the risk of injury.

I also appreciate how easily you can reorganise your weekly plan on the fly. While the app may seem pricey, I’ve found it worth every penny so far. I’ve used customer support a couple of times, and they’ve been quick to respond and very helpful.

Overall, I highly recommend Runna for anyone looking to take their training to the next level!

23 February 2025
Unprompted review
Runna logo

Reply from Runna

Hey Stephen, thank you so much for sharing your feedback! Congratulations on the big PB! It's great to hear you're enjoying the variety of workouts on Runna, and that the Customer Support team has been helpful! Keep up the great work.

Rated 5 out of 5 stars

Game Changer

This app is an absolute game changer.

Took the free trial I then signed up for a monthly subscription I then took the full annual subscription which worked out cheaper.

Been using it 3 days a week for about 5 months now and I’ve not missed a day and not picked up an injury. Using it both on treadmill and outside.

5k time is about 3mins 30secs faster than when I started and I’m on track to beat PBs set 11 years ago.

22 February 2025
Unprompted review
Runna logo

Reply from Runna

Hey Derek, thank you so much for sharing your feedback! It's great to hear you're enjoying Runna and have been using it for a variety of workouts. Congratulations on the huge 5k PB too - keep up the great work!

Rated 1 out of 5 stars

Horrible app!

Horrible app!! It never worked properly and it really sucks! Don't waste your money with this app.

15 February 2025
Unprompted review
Runna logo

Reply from Runna

Hi Luca,

Thank you for taking the time to leave us feedback on our app. Sorry to hear you've had a poor experience with us. Can we ask what happened to make you feel this way? Please let us know if there is anything we can do to improve your experience with Runna. Our Support Team can be found in our app and is available 24/7.

Rated 5 out of 5 stars

Excellent plans

Excellent plans, with varied workouts to help me build strength and stamina in the lead up to a big race

10 February 2025
Unprompted review
Runna logo

Reply from Runna

Hey Tony, thanks so much for sharing your review, we really value your feedback and we're so glad to hear your enjoying Runna! It's great to hear you incorporating our strength plan into your schedule too, keep up the great work!

Rated 5 out of 5 stars

Hands down best thing I’ve done signing…

Hands down best thing I’ve done signing up to Runna, It has kept me accountable and also pushes me to hit my goals.

25 January 2025
Runna logo

Reply from Runna

Hey Paul, thanks so much for sharing your review, we really value your feedback and we're so glad to hear your enjoying Runna! Great to hear Runna is keeping your accountable and motivating you to reaching those goals, keep up the great work!

Rated 5 out of 5 stars

Easy to use and always challenging

Easy to use, clear interface and challenging work outs.

3 February 2025
Unprompted review
Runna logo

Reply from Runna

Hi Ferno, thanks for taking the time to share your feedback with us here. We love to hear that you're loving your personalised Runna plan and training with us! Keep up the amazing work and we look forward to hearing all about your successful training, plans and goals. Happy running!

Rated 3 out of 5 stars

Good App, Just hope nothing goes wrong!!!

Really enjoyed using the app and had so as a monthly subscriber since November. Overall the training plan is intuitive and whilst plenty of forums suggest that the pacings are somewhat aggressive, it's one of the points I actually enjoy about the plan as it pushes my harder than I would myself. All was going well until I decided to upgrade to the Annual Pass. Wanted to upgrade largely to see my what my training sessions would look like further into the plan so I can plan my weekend activities around the intesity levels I might put out.. Paid for the annual pass and submitted the code into my app and whilst my memberships showing in Apple as 12 months, I still can't see past 4 weeks in advance. My issue here is with the customer service as like all services these days, human interaction is non-existant and messaging services are the only way to resolve issues. My query was raised at 7am on the 29th, with my first response recived 10.5 hours later.. A follow up 30 hours after that asking for further information and now a further 16 hours after this I'm still waiting for an update. Now call me old fashioned, but I'm 99% certain that this issue is something that could be resolved with a 30 minute Human-Human interaction over the telephone.. not me waiting almost 72 hours just to be told we're still looking into it (if that's what I get a best).. What happened to good old customer service rather than just taking the money and dealing with the complaints in the future. It's the little things which already make me question wether I'd actually renew my services if this ever gets resolved!

31 January 2025
Unprompted review
Runna logo

Reply from Runna

Hi Paul, firstly, we're very sorry to hear that you have experienced this frustration and have been charged unexpectedly. We'd love to help with this, and the best way we can do so is via our In-app Support tab, where we can view your account information and help you directly there! If you prefer, you can reach out to us via hello@runna.com, with your account information such as the email you registered with too. We'd love to give you the opportunity to train with Runna again and experience all it has to offer. Please do reach out to us in-app or via email, referencing this review and we'll be there to help and offer you an apology on us. Once again, apologies for your frustration and we'd love to help you with this as soon as you reach out!

Rated 5 out of 5 stars

Recommend Runna

I have been using Runna for a couple of weeks after several recommendations from friends.

The running plan is customised and includes a variety of different runs each week and I can already feel my fitness levels improving. As someone that used to dislike running, I can safely say I am looking forward to my runs each week now and chasing that runners high. It is an added bonus that it syncs your runs directly to Strava.

I had an issue with payment (not Runna's fault at all, I had linked the wrong bank account). George from the senior customer experience team was extremely helpful whilst I sorted out the issue with Apple.

Genuinely recommend Runna if you are looking to improve your fitness levels or train for a race with minimising your risk of injury.

29 January 2025
Unprompted review
Runna logo

Reply from Runna

Thanks so much for sharing your review on our customer support, we really value your feedback and we're so glad to hear your issue was sorted quickly.

We hope you enjoy your ongoing training with us!

Rated 4 out of 5 stars

Intuitive training plan

Keeps me motivated. Allows me to be flexible with my training whilst working shifts. Great strength guidance and mobility sessions. Adjusts my training plan intuitively as I progress through.

27 January 2025
Unprompted review
Runna logo

Reply from Runna

Hey, thanks for sharing your review. We really value your feedback, we're so glad to hear that you're enjoying Runna! Wishing you the best of luck with your ongoing training!

Rated 5 out of 5 stars

Older runner - realistic plans!

I love this app. As an older and currently overweight runner the plans are realistic and within my capacity and pace.

26 January 2025
Unprompted review
Runna logo

Reply from Runna

Hey, thanks for sharing your review. We really value your feedback,we're so glad to hear that you're enjoying Runna and finding your plan achievable! Wishing you the best of luck with your ongoing training!

Rated 5 out of 5 stars

Fun and easy app to use

New runner here and training for my first trail competition. Runna app keeps me motivated and it makes the training really fun. Highly recommend!

6 January 2025
Unprompted review
Runna logo

Reply from Runna

Hey Maria, thanks for sharing your review. We really value your feedback, we're so glad to hear that you're enjoying Runna! Wishing you the best of luck in your first trail competition!

Rated 5 out of 5 stars

Runna free trial - RUNNA6OSD9XZ (2 weeks free trial code)

Brilliant app, gives you real structure to your running plan

4 January 2025
Unprompted review
Runna logo

Reply from Runna

Thanks for taking the time to share your review. We really value your feedback, and we're so glad to hear you're enjoying the app and establishing a structured routine! Keep going, you're doing great!

Rated 3 out of 5 stars

Great app but be careful with new features

Great app for planning runs. However, seem to launch features without an undo button and no warning

For example launch the holiday mode feature but didn't launch the feature to undo this once "holiday mode" had be added to your calendar - there was no warning of this and now my plan is off. Feels like not a user friendly feature launch - which is disappointing

Have heard good things about runkeeper app so may try this next time subscription up for renewal

1 January 2025
Unprompted review
Runna logo

Reply from Runna

Hey Bea,

Thanks for taking the time to write your review. We're sorry to hear that your plan has changed unexpectedly. We'd be more than happy to assist with this, please message our in-app support team and they will be able to assist.

Thanks again.

Rated 5 out of 5 stars

So happy that I was recommended this app!

Brilliant app. My running is coming on great following injury. Took the first plan really steady and noticed my fitness improve so much so I’ve stepped up the intensity on my current plan. So far managing to stay injury free and confident I’ll continue to do so. Speed is picking up again and running is becoming easier. The plans keep training interesting and enjoyable. So happy I was recommended this app!

29 December 2024
Unprompted review
Runna logo

Reply from Runna

Incredible progress, Sophie! Keep up the amazing work! Glad to hear that you've loved training with Runna, and we'll be alongside you the whole way! Thanks for taking the time to share your review, it's much appreciated.

Rated 5 out of 5 stars

Great for Marathon training

I am training for the London marathon and I feel like I can put my faith in the plan on Runna. Each training run syncs easily to my Garmin and there are some useful articles on the app too for added value.

The app is easy to use and the different types of runs in my plan help keep me motivated and stop me from getting bored.

28 December 2024
Unprompted review
Runna logo

Reply from Runna

Hi Sue! Thanks for taking the time to share your review and feedback! It's super exciting to hear that you're taking part in the London Marathon, we're wishing you all the best with your Runna training!

Rated 5 out of 5 stars

Excellent customer service

The customer service from the team is second to none.

I was dealing with George in the client support team as well as Claire who manages the Instagram messages.

I had an issue with a voucher being sent to an incorrect email address (my own fault completely) and the team turned it around so quickly - in the lead up to Christmas this was a bit of stress I didn’t need and the guys sorted everything so quickly.

20 December 2024
Unprompted review
Runna logo

Reply from Runna

Thanks so much for sharing your review on our customer support, we really value your feedback and we're so glad to hear your issue was sorted quickly.
We hope you have a lovely Christmas and Happy Running!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look