Ruk Bikes Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the quick delivery of their orders, often receiving products faster than expected. The products themselves are frequently described as high quality and exactly what people were looking for, with items arriving well-packed. Reviewers also appreciate the good prices and excellent value offered, making their purchases even more satisfying. However, some customers also noted issues with delivery, including lost packages or unexpected charges, and a few experienced delays in shipping or receiving only part of their order.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting prompt and... See more

Product

Customers consistently note positive experiences with the product, often highlighting quick delivery and good... See more

Order

Reviewers mention positive feedback about their orders, with many customers reporting quick delivery times.... See more

Price

Users describe positive interactions with price, often finding good prices on items like waterproof cycling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Rated 5 out of 5 stars

It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Smooth first purchase

1st purchase from RUK and delivered promptly. Not an extensive stock list but it had what I wanted at a competitive price. Will use again if selected items I need are stocked by them

8 June 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, fast and efficient delivery, made all the difference in getting me a part for a charity even that I am taking part in.

9 August 2022
Rated 3 out of 5 stars

Promised next day

Promised next day, but not delivered for 4 days. More like the Post Office’s fault, but was not getting updates either.
Otherwise reasonable price & quite good web site.

29 June 2022
Rated 5 out of 5 stars

Great service

Easy online website navigation, placement of orders and rapid order fulfillment. Overall a very efficient and responsive service.

22 June 2022

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