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Ruk Bikes Reviews 211

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TrustScore 4.5 out of 5

4.6

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and efficient service, often noting that products arrived faster than expected and were well-packed. Many people appreciate the excellent value and good prices offered, finding the items to be exactly what they were looking for. The overall ordering process is described as simple and straightforward, leading to high satisfaction with the products received. However, some customers also noted issues with delivery, including instances where orders did not arrive or were delayed, and one reviewer received only a single valve instead of two as expected from the product picture.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and promptness of... See more

Product

Clients share positive opinions on product quality and delivery speed. Many customers received their orders... See more

Order

Customers had positive experiences with their orders, frequently noting quick delivery times. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, with many finding items at a good price and appreciating the... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and a "super company... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super company to deal with. I ordered a pair of Sunglasses which came really quickly. Sadly they didn't fit and I returned them but Royal Mail "lost" them and then found them and tried to charge ex... See more

Rated 5 out of 5 stars

It was a simple process provide all the info then my wheel was built exactly to my specifications and delivered within a week

Rated 5 out of 5 stars

I ordered a bike basket (order 6220) on 16 August but haven’t heard when or if it is being despatched. Please do let me know as I cycle to work and need a basket every day. Jane, Cambridge . Spoke to... See more

Company replied

Rated 5 out of 5 stars

Exactly what I was after at a good price. Arrived promptly and very well packed. I had entered an on line chat prior to purchase which provided all the right information. Excellent se4vice, will defin... See more

Company details

  1. Bicycle Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service 🚴🏻‍♂️💨

Kev is a credit to Ruk Bikes if only all companies were like this… orders are fast and returns are not a problem so for all my biking needs I’ll always use Ruk Bikes in the future ⭐️⭐️⭐️⭐️⭐️

30 December 2023
Rated 5 out of 5 stars

Great Service

Kev was very helpful. I needed measurements of the item I purchased to make sure it would fit my bike and his response time was very good and helpful. He was also quick to get the items shipped. Thank You.

9 November 2023
Rated 5 out of 5 stars

First time buying online

First time buying online, for a TRP Disk Rotor.
Website was simple enough, got free shipping for a 20 GBP product which was competitively priced, and nearly Amazon-like delivery (fast and trouble-free).

19 October 2023
Unprompted review
Rated 1 out of 5 stars

My order hasn’t came and it’s been 3…

My order hasn’t came and it’s been 3 weeks

2 October 2023
Ruk Bikes logo

Reply from Ruk Bikes

Hi Freddie, so sorry to hear this. You should have gotten hold of us to sort this out for you. Orders should be received within a couple of days so there has obviously been a problem. I'll look into this for you and sort it asap.

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