Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order wa... See more
Company replied
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Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed th... See more
Company replied
Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it... See more
The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a... See more
Company replied
Company details
Written by the company
Our products not only meet the quality requirements, but also give you a high aesthetic living space. With a wide range of designs and styles, our carpets are suitable for all decor styles and exude elegance and sophistication in every detail.
Contact info
17224 S. Figueroa Street, Gardena, 90248, California, United States
- 1 (866) 407-4334
- Support@rughere.com
- rughere.com
2.5
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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I couldn't be happier with my new rug
I couldn't be happier with my new rug. It's a true work of art that radiates elegance. It has brought a new level of comfort and style to my home.
29 August 2023
Reply from RugHere
I'm delighted to hear that your new rug has brought such joy and elevated the comfort and style of your home! It sounds like you've found a truly special piece that adds a touch of elegance.
If there's anything else you'd like to share or if you have any questions or concerns, please feel free to let me know. Your satisfaction is important to us!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
was hesitant about buying a rug online
was hesitant about buying a rug online, but this purchase turned out to be fantastic. The rug arrived on time, and it's even more stunning in person. It truly ties the room together.
30 August 2023
Reply from RugHere
I'm so pleased to hear that your online rug purchase turned out to be a fantastic experience! It's understandable to be hesitant, but I'm glad to know that the rug exceeded your expectations and arrived on time. It's even more rewarding to hear that it ties your room together so well.
If there's anything else you'd like to share or if you have any further questions or feedback, please don't hesitate to let me know. Enjoy your beautifully tied-together space!
We have dispatched a 20% discount code for your forthcoming orders to your email. Kindly check your inbox to retrieve the code. We anticipate the opportunity to serve you again in the future
What went wrong is how you packaged…
What went wrong is how you packaged this rug for shipment! Could you have folded it up any smaller and shove it in a small bag? No business should fold up a rug like you did to mine. It should have been shipped layed out flat so I don't have to try and remove all the creases you caused it. It's been lying flat and I've been doing my best to make it look presentable. Those creases will never smooth out. There are boxes the size of the rug which would have allowed it to not be folded up at all. I can promise you I'll never purchase another product from your company. The only thing I like is the product looks nice and would be perfect, if not for all the creases.
8 August 2023
Unprompted review
Reply from RugHere
Sorry to hear this. We will try for orther package in future. Thank for your review. Hace a nice day
Love the rug and material
Love the rug and material! Great communication skills thru email, concerning orders.
4 August 2023
Unprompted review
Reply from RugHere
Thank you so much for your wonderful feedback! We are delighted to hear that you love the rug and the material it's made of. Your satisfaction is our top priority, and we take pride in providing high-quality products that meet your expectations.
We are also glad to know that you had a positive experience with our communication skills through email. Clear and prompt communication is essential to us, and we are committed to keeping you informed and addressing any concerns you may have.
We have sent you a discount code for your next order in your email, as a thank you from us.
Once again, thank you for choosing our product and for your kind words. We truly appreciate your support and hope the rug continues to bring comfort and joy to your home. We look forward to serving you in the future
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