Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed th... See more
Company replied
Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it... See more
The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a... See more
Company replied
Company details
Written by the company
Our products not only meet the quality requirements, but also give you a high aesthetic living space. With a wide range of designs and styles, our carpets are suitable for all decor styles and exude elegance and sophistication in every detail.
Contact info
17224 S. Figueroa Street, Gardena, 90248, California, United States
- 1 (866) 407-4334
- Support@rughere.com
- rughere.com
2.5
Poor
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a charge on my credit card from…
I have a charge on my credit card from your company. I do not know what it is for. Please advise asap!
24 July 2025
Unprompted review
I purchased a rug via express shipping…
I purchased a rug via express shipping on 05/17/25 and till this date no rug. And it’s for my nursery my baby is due any minute now and sadly rug never came in !!! I need a refund order 216737. Customer service is a joke
6 June 2025
Unprompted review
Where is my rug
I ordered a rug for 154.80 including expedite shipping on 03/05/2025 and as of yet 03/27/2025 almost a month, no rug...Phone numbers are no good. Email either. Please, where is my rug, or my money. Please advise.
27 March 2025
Unprompted review
Reply from RugHere
We have received your information. We have previously contacted you via the email you provided when purchasing congarmb@msn.com . Please check your email and we will communicate via email to resolve your issue promptly. Thank you.
I ordered a steelers rug and just got a…
I ordered a steelers rug and just got a steelers foam rug that the logo was designed very clear to see. I have been trying to get in contact with them and they are giving out wrong numbers and not responding to the tickets for help. I need my money back, 200 dollars. And it was for my birthday on the 6th. Don't use them. Scam feelings
3 February 2025
Unprompted review
I made an online purchase and adjusted…
I made an online purchase and adjusted my purchase at check out to 1 Rug instead of 2. The system charged me for 2 Rugs rather than the adjustable to 1 Rug. Directly after the mistake to this purchase I immediately emailed Rughere requesting the adjustment to the over charge asking for correction to the transaction. I selected 1 rug and was charged for 2. On 8/27 I received my order and was ONLY shipped 1 Rug. THEY MADE THAT CORRECTION BUT kept my payment for 2 Rugs. 316.20 instead of 170.00. I have emailed several times and have called and left a message. The company has failed to respond to my issue by phone & by email. This happened on 8/10/24 and I’m still waiting a response and a REFUND. Please ADVISE
10 August 2024
Unprompted review
Reply from RugHere
We have received your information and responded to you via email, we are really sorry for this incident, we have also refunded the remaining rug to you, please check again and we hope you can change your review about us. Thank you very much
This is the worst purchase I have ever…
This is the worst purchase I have ever made. The picture is not what I received. I cannot use this as a rug. At best, a cheap looking wall hanging that I paid $99.00 for. Very disappointed.
29 May 2024
Unprompted review
Quality matches the price..
At first I was quite angry because the delivered rug looked ugly. I contacted the customer service team to complain but they told me to unroll the rug and wait a while. After a few days, the rug was the same as on the website (before that, because it was vacuumed for transportation, rug was compressed and wrinkled). I'm quite satisfied with my purchase here and advise everyone to roll out the rug when receiving it so that it will soon return to its original shape.
19 April 2024
Unprompted review
Reply from RugHere
We are happy that you followed the instructions and the carpet absorption turned out better. Your comments motivate us to develop better products every day. If you like our store, please come back to buy and we will definitely have the best service for you. Thank you very much.
my rug
After not receiving my rug
Your team jump in to see where the rug was sent and made sure I received my rug
It is very beautiful and is what I was looking for. Thank you
18 April 2024
Unprompted review
Reply from RugHere
We are really happy to read your review. We have supported the second resend of your order and luckily the order has been delivered successfully. We're also glad you liked the rug. If you feel satisfied with our service, please introduce us to your friends. Thank you so much.
Good service team...
Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order was delayed compared to my wishes. The customer service team supported me a lot to get the order shipped faster. They also gave me a few tips to keep the carpet from getting wrinkled after receiving the package !! Very pleased!!
24 April 2024
Unprompted review
Reply from RugHere
We are very happy that you still choose our store even though there are many other stores selling similar products. Your comments will motivate us to improve the product and offer the most suitable price to customers. Thank you for trusting Rughere.
The rug looks like the picture...
The rug looks like the picture and description on the website. When the rug was delivered, it was vacuum-sealed so it looked a bit ugly, but after being unrolled, it returned to normal, with vibrant colors. Happy with this purchase.
10 April 2024
Unprompted review
Reply from RugHere
It's great to hear that the product met your expectations! Your satisfaction is our priority, and we're delighted that the item aligned with what you were anticipating. If you have any other comments or if there's anything we can do to further enhance your experience, please feel free to let us know. We appreciate your feedback!
Quick response...
I had some problems with my parcel, delivery time was too long. When I contacted the support team, I found out that my address was wrong. They helped me correct it. I am very happy with this purchase.
5 April 2024
Unprompted review
Reply from RugHere
We are happy to assist you in resending the item a second time and that you have received it. It's great to hear that the product met your expectations! Your satisfaction is our priority, and we're delighted that the item aligned with what you were expecting. If you have any other comments or if there's anything we can do to further enhance your experience, please feel free to let us know. We appreciate your feedback!
Good purchase...
After receiving the parcel, the rug had a few wrinkles but returned to normal after unrolling, the quality is suitable for the price. Customer care team responds quickly.
10 April 2024
Unprompted review
Reply from RugHere
We have included detailed instructions to get the rug back to its original state and it's great that you followed the instructions. Your comments motivate us to serve our customers better every day. Thank you so much. Have a good day.
Item not received, received a refund.
I never received the rug I ordered, received a refund but it took a while to resolve. Hope others have better luck with receiving their items.
27 March 2024
Unprompted review
Reply from RugHere
We have processed your order and sent you another product.We have assisted you in sending the carpet to the new address. Even though the carpet was previously delivered to the address you provided, you did not receive the goods.. We hope that when you receive the goods, you will give us a better comment. Thank you.
Avoid ordering from this company due to…
Avoid ordering from this company due to their poor customer service. The provided phone numbers do not work properly as one of them belongs to a towing company instead., They also fail to reply to e-mails.Treat people the way you wanna be treated. Whenever you read this whoever owns this company get your life right you dont get peoples money and think its ok to not send them there product. Your business is bogus and disrespectful. God dont like ugly!!!
14 March 2024
Unprompted review
Reply from RugHere
We sincerely apologize for the unacceptable experience you've had with our company's customer service. Your feedback is incredibly valuable to us, and I want to assure you that we take your concerns very seriously.
It deeply concerns us to hear about the issues you've encountered with our phone numbers and email responses. This is not the level of service we aim to provide, and we understand the frustration and inconvenience it has caused you.
We are actively investigating the phone number discrepancy to ensure that our customers can reach us easily without any confusion. Additionally, we are addressing the lack of response to emails promptly to ensure that all customer inquiries are handled in a timely manner.
Your comments about treating people the way you want to be treated resonate deeply with us, and we are committed to upholding the highest standards of customer service and integrity in all our interactions. We understand the importance of fulfilling our promises to our customers, and we are working diligently to rectify any issues with orders promptly.
Once again, please accept our sincerest apologies for any inconvenience and frustration this situation has caused you. Your satisfaction is our top priority, and we are dedicated to regaining your trust and confidence in our company.
Ordered rug 2 weeks ago
Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.
16 March 2024
Unprompted review
Reply from RugHere
I apologize sincerely for the inconvenience you've experienced with your recent order. I understand your frustration, especially with the delay in processing and the lack of communication from our end.
First and foremost, please allow me to assure you that your concerns are being taken seriously, and we are actively looking into the status of your order. Processing times can vary depending on a variety of factors, including product availability and shipping logistics. However, I understand that the time it's taking for your rug to process is unacceptable, especially considering the additional payment you made for faster delivery.
Regarding the lack of response to your emails and support ticket, this is not the level of customer service we strive to provide. I want to extend my sincerest apologies for the oversight and assure you that we are working diligently to address all customer inquiries and concerns promptly.
Your trust and satisfaction are of the utmost importance to us, and I want to assure you that we are committed to resolving this issue to your satisfaction. I will personally ensure that your order is given the attention it deserves and that you receive the assistance you need as soon as possible.
Once again, I apologize for any inconvenience this situation has caused, and I thank you for your patience and understanding as we work to rectify it.
Ordered a rug February 28th and it…
Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼.
Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!
14 March 2024
Unprompted review
Reply from RugHere
We sincerely apologize for your unexpected shopping experience with us. We are sorry for the inconvenience and disappointment your order has caused.
We understand that failure to deliver on time and lack of response from our side has caused a lot of unnecessary inconvenience to you. This does not reflect our commitment to high quality customer service and we are working hard to improve this process.
Regarding the product issue, we are truly sorry for your confusion and dissatisfaction with its quality. We are committed to working with our quality team to ensure that such issues do not occur in the future and to improve your shopping experience.
Regarding your feedback on how we handle complaints, we would like to assure you that all customer comments are highly valued and we do not take any issues lightly. We are committed to improving our complaints handling process to ensure that any issues are resolved quickly and effectively.
We would like to send you a 20% discount code on your next order as a token of our honesty and appreciation for you sharing your experience with us.
Once again, we sincerely apologize and hope you will give us the opportunity to serve you better in the future.
This is a really great replica
This is a really great replica. Good quality rug too.
26 February 2024
Unprompted review
Worst company to deal with returns and…
Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it took weeks before they respond. After getting the runaround, they decided to either give 50% refund and keep the unacceptable item or send the item back to Vietnam. The cost of shipping. The item back to them is more than the is worth. Would’ve been better off buying through Amazon. At least refunds in returns are easy and without question. This is not worth the aggravation.
24 January 2024
Unprompted review
Cannot get an update on my order and no…
Cannot get an update on my order and no one has responded to phone calls, emails, or ticket numbers. Very unprofessional. Took my money 12 days ago!!!!
24 January 2024
Unprompted review
They don’t deserve any stars
They don’t deserve any stars. I ordered an LSU rug on December 6th and have not received it yet! Feels like a scam! They got my money and I didn’t receive anything! They won’t even answer the phone!
1 January 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.