Ruggable UK  Reviews 

8,619
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting their washability and durability, which is a significant advantage for many. People appreciate the easy ordering process and the prompt, well-communicated delivery of their items. Customers frequently commend the helpfulness and quick responses from the service team, along with the overall efficient handling of orders. However, some customers also noted issues with delivery services, experiencing lost shipments, significant delays, or packages being left in public areas. A few other people also felt that the product quality or appearance did not meet expectations, citing colors that differed from website photos, flimsy construction, or a cheap feel.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, design, and the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the rugs as great, lovely, and superb,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting efficient and quick... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless.... See more

Service

Customers had positive experiences with service, often praising the excellent communication, prompt responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more

Rated 5 out of 5 stars

I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more

Company replied

Rated 5 out of 5 stars

Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more

Rated 5 out of 5 stars

Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more


Company details

  1. Home Goods Store

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Written by the company

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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4.4

All reviews

(8,619)

1,569 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great rug

A great rug, as described. Made to order but still quick on delivery. Good quality, stays in place and a lovely design.

7 April 2026
Rated 5 out of 5 stars

excellent rug

simple straightforward ordering. fast delivery and well communicated throughout. Rug is absolutely beautiful. Colours are just vibrant enough and looks beautiful in the room, excellent quality and worth the money. Very happy. would recommend and buy from Ruggable again

9 May 2026
Unprompted review
Rated 2 out of 5 stars

I didn’t like the carpet at all and it…

I didn’t like the carpet at all and it felt so thin (I guess that why it can be washed?). Colors were muted—just overall a disappointment. They made return easy, so there’s that, but they also charge a return fee. If I had read the fine print, I probably would not have taken the chance on this, but that’s on me. I should have read the policy before I ordered. But I won’t be trying ruggable again

4 November 2025
Ruggable UK  logo

Reply from Ruggable UK

Hello BF,

Thanks so much for your recent feedback on your order.

We are sorry to hear that your order did not meet your expectations!

That is correct, unlike more traditional rugs, our products - the materials, texture, and production process - were designed with washability in mind. The thickness was equally carefully chosen to ensure that many of our sizes can fit in most household washing machines.

As for the return fee: since we offer free outbound shipping to customers, we have to establish a return processing fee to cover the cost of shipping packages back to our Returns Department, as well as the labour involved in inspecting all returned rugs. 

Most customers value the free shipping on their orders, and our return processing fee is a way to help keep that policy. We share this information on our website under Delivery & Returns, as well as on our FAQs to meet customer expectations before an order is placed.

That being said, we appreciate your honest feedback as we are always striving to improve our products and services! If you have any further questions or concerns, please let us know.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service
Loved the rug but unfortunately it had a couple of flaws. Asked for a replacement, they responded immediately and we received a new one a couple of weeks later.

6 April 2026
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, rugs are very good quality.
I have also had to wash one as my cat was sick on it, l thought that mark will never come out.But it came up as good as new.
Have had 3 rugs already.
So pleased

30 March 2026
Rated 5 out of 5 stars

Posie green rug

Beautiful rugs as always. Love the one piece system.
Great customer experience with easy ordering and delivery updates.
Will be back for more!

6 April 2026
Rated 5 out of 5 stars

Beautiful rug

The Ruggable website made it easy to choose the right size (including for my washing machine), and then once the rug was ordered we received frequent updates so that we were left in no doubt when the rug would arrive. The rug itself arrived well but not over packaged and is beautiful.

5 April 2026
Rated 5 out of 5 stars

Quality Product & Quality Customer Service

I purchased 2 rugs at the latter part of 2025 and was thrilled with the quality. Yes you wait a little time for delivery but good things are worth waiting for and they did not disappoint. I recently had an issue with one of the rugs so contacted customer services. To say they dealt with it well is an understatement. They resolved my issue quickly and way beyond my expectations. In this day and age where customer service is often lacking, Ruggables made me feel as if I was an important customer and to be honest, when I need more rugs I’m not even going to look elsewhere. These are worth every penny, not just for the quality of the rugs but the quality of the customer service

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality product

From the ease of choosing and the great range of sizes available, up to the safe packing and comprehensive instructions on laying our very large rug, very easy process, no hesitation in recommending Ruggable!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Have now purchased 2 rugs from…

Have now purchased 2 rugs from Ruggable. Beautiful rugs, made to order so takes a few weeks to arrive but well worth the wait. Will be purchasing another one when finished decorating.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Nice shopping experience and a nice rug

Very nice shopping experience and the rug is very nice. I found out that the runner rug I got was reduced by another 5% soon after my purchase so I reached out to the team and enquiried if a partial refund would be possible. The team got back to me as soon as they became available and issued a partial refund without additional chat needed.

The rug looks super nice as well. It has just been through its first wash and tumble drying and it's holding up pretty well. Will definitely buy from ruggable again.

28 March 2026

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