Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Review summary
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
Company replied
The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
Company replied
Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
749 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent return policy and customer service
The Peyton Gold Geometric Rug is perfect - really good quality. They have lots of great designs. The customer service is amazing - very responsive.
17 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that the Peyton Gold Geometric Rug was the perfect choice for you and that you’re pleased with the quality. It’s also great to know that you enjoyed exploring our range of designs.
Your kind words about our customer service truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Great customer service team!
17 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you had a positive experience with our customer service team. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Positive experience
High quality rugs, fast & reliable delivery and exceptional customer service. Would buy again from this company.
9 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quality of your rugs, as well as the fast and reliable delivery. It’s especially rewarding to know that our customer service stood out to you.
We truly appreciate your support and are very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Excellent quality rug and great customer service
Great experience with this company. I ordered a rug which arrived within a week and the quality was excellent. Unfortunately the colour didn’t quite work in my space, so I contacted them about returning it.
They quickly replied and resolved my issue. Fantastic customer service!. Would definitely recommend.
13 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you’ve ordered multiple rugs from us and that you’ve been happy with the quality. It’s especially rewarding to know that when an issue arose, it was resolved smoothly and to your satisfaction.
Your continued trust and support truly mean a great deal to us, and we’re very pleased to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Highly recommended!
Really wide choice of design and sizes. The quality is also great and the delivery is very fast. I had a slight issue with my order, but the customer service was truly exceptional and everything was immediately resolved to my entire satisfaction. Would definitely buy from Rugette again and highly recommend them!
13 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you enjoyed our wide range of designs and sizes, and that you were pleased with both the quality and delivery. It’s especially rewarding to know that our customer service was able to resolve your issue to your full satisfaction.
Your kind words and recommendation truly mean a great deal to us, and we’re very happy to hear that you would choose us again.
Kind regards,
Rugette Customer Support Team
Great customer service when ordering my…
Great customer service when ordering my rug!
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you had a positive experience with our customer service while ordering your rug. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Top-tier customer service and beautiful rugs!
I recently ordered a rug from Ruggette and could not be happier with the experience. The quality of the rug is great, and it looks and feels even better in person than it did online.
I actually made a mistake and measured my space incorrectly, but the customer service team was great. They were so quick to respond and made the process of getting things sorted completely stress-free. It’s rare to find such helpful, responsive support these days.
I’m already planning to order the replacement in the correct dimensions. I highly recommend them for both the quality rugs and their people!
4 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful and detailed review.
We’re absolutely delighted to hear that you’re so pleased with the quality of your rug and that it exceeded your expectations in person. It’s also great to know that our team was able to assist you smoothly after the sizing mix-up and make the process stress-free.
Providing helpful and responsive support is something we care deeply about, so your kind words truly mean a great deal to us.
We’re very happy to hear that you’re planning to order again, and we truly appreciate your recommendation.
Kind regards,
Rugette Customer Support Team
Exemplary customer service
This company proved very easy to contact. I received my order without any difficulties. They responded to my email, helped with solutions and solved a problem.
9 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that your order arrived smoothly and that you found it easy to reach our team when you needed assistance. It’s wonderful to know that we were able to respond quickly, offer helpful solutions, and resolve the issue for you.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Had a very positive experience when…
Had a very positive experience when dealing with the company. The rug I ordered didn't quite fit my needs, but their customer support is second to none and they resolved it swiftly.
11 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your needs, but we’re very pleased that our customer support team was able to assist and resolve the situation smoothly. Your kind words about our service truly mean a great deal to us.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Great company and people
Great company and people! Order received on time. Highly recommend.
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that your order arrived on time and that you had a positive experience with our team. Your recommendation truly means a great deal to us.
Thank you again for your support.
Kind regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service. Responded quickly to my email and issued a refund promptly. Good quality rug but didn’t suit the room.
4 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your room, but we’re pleased that our customer support team was able to respond quickly and assist you with the refund smoothly.
We also appreciate your kind words about the quality of the rug and our service. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Quality rug, excellent customer service
Quality rug, excellent customer service. Loved the product and would have been perfect, but sadly the rug wouldn’t fit under my very low clearance front door. Kind reminder to others measure door clearance before ordering.
10 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you loved the rug and appreciated both the quality and our customer service. While it’s a shame that the rug couldn’t fit under your front door due to the clearance, we truly appreciate you sharing that helpful tip for other customers.
Thank you again for taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Good selection and service
The web site works well and has all the filters one needs to narrow down the vast selection in to a manageable amount of options. The rugs are great for a busy household - that they are washable is great as we have dogs and children.
Service is pretty prompt - 5 +/- days.
30 day returns allows you to see the rug in situ and Customer support very helpful.
Would recommend.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re delighted to hear that you found our website easy to use and that the filters helped you navigate our wide selection more easily. It’s also wonderful to know that the washable feature works well for your busy household with dogs and children.
We truly appreciate your kind words about our service, returns process, and customer support. Your recommendation means a great deal to us.
Kind regards,
Rugette Customer Support Team
Rugette customer service was attentive…
Rugette customer service was attentive and quickly resolved my issues. Will use again!
10 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that our customer service team was attentive and able to resolve your issue quickly. Providing supportive and responsive assistance is always a priority for us.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind regards,
Rugette Customer Support Team
The Ruggette customer service is…very efficient and helpful.
The Ruggette customer service is fantastic. When my rug arrived I immediately realised I had made an error in sizing. I contacted Ruggette and they were polite and helpful. They sorted out the problem speedily and efficiently. I will recomend Ruggette to my friends.
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that our customer service team was able to assist you after the sizing mix-up and that the situation was resolved smoothly. It’s always our goal to respond in a helpful and supportive way whenever our customers need assistance.
Your kind words and recommendation truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Beautiful rug
Beautiful rug and colours just like the online pictures - great customer service !
9 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you’re pleased with your rug and that the colours matched the online photos. It’s also wonderful to know that you had a positive experience with our customer service.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Rugette Customer Support Team
Very good customer support
Very good customer support. The rug was good quality but the colour didn’t work in my hallway. I was offered various options e.g exchange. but no quibble made when I asked for a refund. This was made in full and promptly.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re pleased to hear that you were happy with the quality of the rug, even though the colour didn’t quite work in your hallway. It’s also wonderful to know that our customer support team was able to assist you.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Product exchange
I ordered a long runner but when the order arrived in good order, the colour was not as we had imagined, so we initiated an exchange process with Rugette. Customer care responded quickly and once we had established between us the colour that would match our requirements, a new rug was sent, with which we are very happy. The whole process was conducted professionally and rapidly.
16 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re pleased to hear that your order arrived safely and that, although the initial colour wasn’t quite what you had imagined, our customer care team was able to assist you through the exchange process. It’s wonderful to know that the new rug matches your requirements and that you’re happy with the result.
We truly appreciate your kind words about the professionalism and speed of the process.
Kind regards,
Rugette Customer Support Team
Great customer service experience
Great customer service experience. We received the wrong rug, but refund process was smooth. Thanks so much! We will try again.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry again that you received the wrong rug, but we’re very pleased to hear that the refund process was smooth and that our customer service was helpful throughout.
We truly appreciate your understanding and your willingness to give us another try. Your support means a great deal to us.
Kind regards,
Rugette Customer Support Team
Thanks fb…
The FB algorithm got me and I saw an ad for a Celtic runner from this company that I just HAD to have. Looked elsewhere on the internet for something similar and found nothing else to my liking. Many sizes available, but the 7' by 2.5' was ideal for me. Ordered it on a Wednesday, and it took until Monday for it to ship, but once it did, I had it in three days. Not bad from Turkey to Pa in the states. Runner is true to size and puts a nice finishing touch on my pub room. Unless the runner falls apart quickly, I'm going to enjoy the addition to the room.
5 March 2026
Unprompted review
Reply from Rugette
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you found the Celtic runner through our Facebook ad and that it turned out to be exactly what you were looking for. It’s wonderful to know that the size worked perfectly for your space and that it adds such a nice finishing touch to your pub room.
Thank you again for choosing Rugette, and we hope you continue to enjoy your runner for many years to come.
Kind regards,
Rugette Customer Support Team
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