I have to admit I hesitated - an unknown to me rug coming from Turkey and supported in the UK. But the price was good and the rug was gorgeous. Long story short, ordering was easy, delivery wa... See more
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Review summary
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Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
756 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I would highly recommend Rugette
I would highly recommend Rugette, very friendly prompt service.
Excellent quality rugs.
Thank you Rugette.
25 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind recommendation.
We’re delighted to hear that you found our service friendly and prompt, and that you’re pleased with the quality of your rug. Your positive feedback truly means a great deal to our team.
Thank you again for choosing Rugette — we sincerely appreciate your support.
Kind regards,
Rugette Customer Support Team
I loved the rug
I loved the rug. Prompt delivery and great customer service!
12 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review.
We’re thrilled to hear that you loved your rug and that you were pleased with the prompt delivery and our customer service. Creating beautifully designed rugs and supporting our customers every step of the way is always our priority.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
I bought a gorgeous runner for my…
I bought a gorgeous runner for my hallway in blue Koi. It looked just like the picture. Really good quality and the fact it’s washable is a bonus. It really looks good in my hallway. The delivery was good. The customer care team were really helpful and responded quickly.
23 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that your blue Koi runner looks just as you expected and that it suits your hallway beautifully. It’s especially lovely to know that the quality met your expectations and that the washable feature feels like a real bonus.
We’re also very pleased that you were happy with the delivery and found our customer care team helpful and responsive. Your kind feedback truly means a great deal to us.
Thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
Great Quality and Customer Service
The rugs I ordered far exceeded my expectations in terms of quality, they are a gorgeous material, lay really nicely and are super smooth and soft to touch. For the price I paid I was not expecting such high quality! The order process was easy and quick and the customer service I received was also excellent.
20 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful and detailed review.
We’re absolutely delighted to hear that your rugs exceeded your expectations in both quality and feel. Knowing that you found them beautifully made, smooth, soft to the touch, and that they lay perfectly in your space truly means a great deal to us — especially when they surpassed what you expected for the price.
It’s also fantastic to hear that the ordering process felt easy and quick, and that our customer service met the same high standard. Your kind words genuinely motivate our entire team.
We truly appreciate your support and thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
The product and customer support was excellent
The Customer Support was excellent. They responded quickly and efficiently. The order arrived promptly as well. The product was unique and beautiful.(the moths on a duck egg blue background). Very good quality as well. Very happy with my purchase and this company.
13 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your thoughtful and detailed review.
We’re delighted to hear that you found our Customer Support quick and efficient, and that your order arrived promptly. It’s wonderful to know the design — especially the moths on the duck egg blue background — stood out to you and that you’re pleased with the quality as well.
We’re truly grateful for your kind words and are so pleased that you’re happy with both your purchase and your overall experience with us.
Kind regards,
Rugette Customer Support Team
Great Customer Service
What a pleasure dealing with customer service at Rugette. They are friendly, attentive and resolve any problems effectively and efficiently.
18 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind words.
We’re truly delighted to hear that you enjoyed your experience with our customer service team. Being friendly, attentive, and resolving matters efficiently is exactly what we strive for, so your feedback means a great deal to us.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
My order arrived in good time and well…
My order arrived in good time and well packaged. Unfortunately the colour and finish wasn’t quite as I expected. When I contacted Rugette’s Customer Service team I was pleasantly surprised at how quickly my request was resolved.
This is the first time I have ordered a rug on line and I was delighted by the outcome. Perhaps one of the most polite email exchanges I have ever received 😀.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your order arrived in good time and was well packaged. While we’re sorry that the colour and finish weren’t exactly as you expected, we’re so pleased that our customer support team was able to resolve your request quickly and smoothly.
We understand that ordering a rug online for the first time can feel uncertain, so it truly means a great deal to know that you were delighted with the outcome — and that our email correspondence stood out to you as especially polite.
Thank you again for your trust and kind words.
Kind regards,
Rugette Customer Support Team
Reply from Rugette
Thank you so much for your kind words.
We’re truly delighted to hear that you felt our customer service was off the charts. Providing attentive, thoughtful support is just as important to us as the quality and design of our rugs, so feedback like this genuinely means a great deal to our team.
We’re very grateful that you took the time to share your experience, and we look forward to welcoming you back again in the future.
Kind regards,
Rugette Customer Support Team
My rug wasn’t the good color for my…
My rug wasn’t the good color for my lobby it was easy to received the refund
17 February 2026
Unprompted review
Reply from Rugette
Thank you for sharing your experience.
We’re sorry to hear that the colour wasn’t quite right for your lobby, but we’re pleased that the refund process was straightforward and smooth for you. We always aim to make things as simple and stress-free as possible when something isn’t the perfect fit.
We truly appreciate you taking the time to leave a review and hope we’ll have the opportunity to help you find a better match in the future.
Kind regards,
Rugette Customer Support Team
Unfortunately rug not right size
Unfortunately rug not right size; very accommodating in their return.
16 February 2026
Unprompted review
Reply from Rugette
Thank you for taking the time to share your feedback.
We’re sorry that the rug size wasn’t quite right for your space, but we’re very pleased to hear that you found our return process accommodating and supportive. Making sure our customers feel looked after, even when something isn’t the perfect fit, is always a priority for us.
We truly appreciate your kind words and hope we can assist you again in the future.
Kind regards,
Rugette Customer Support Team
I am very impressed with Rugette’s customer service
I am very impressed with Rugette’s customer service. I experienced an issue with my order, and I truly appreciated how professionally and efficiently it was handled. The team was polite, responsive, and quick to resolve the problem. Because of this positive experience, I would gladly shop with Rugette again in the future
9 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re truly grateful that you took the time to share your experience with us. While we’re sorry that there was an issue with your order, we’re very pleased to hear that it was handled in a professional and efficient manner.
Providing attentive and responsive service is extremely important to our team, so your kind words genuinely mean a great deal.
We would be delighted to welcome you back again in the future.
Kind regards,
Rugette Customer Support Team
Great quality product and excellent service
The rugs are subtly coloured and well made. Large choice of sizes
Customer support is excellent - responsive and helpful
14 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your lovely review.
We’re delighted to hear that you’re pleased with the quality, subtle colouring, and craftsmanship of your rugs, as well as the wide choice of sizes available.
It’s especially rewarding to know that you found our customer support responsive and helpful. Providing attentive service alongside well-designed products is always our priority.
We truly appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Rugette Customer Support Team
Great company to deal with
Great company to deal with, and very efficient. Would highly recommend.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind recommendation.
We’re delighted to hear that you found us efficient and easy to deal with. Your feedback truly means a great deal to our team.
We sincerely appreciate your support and look forward to assisting you again in the future.
Kind regards,
Rugette Customer Support Team
Excellent company
This is an excellent company. Great selection on the size and shape of rugs and very good customer service. Would purchase from them again.
13 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re so pleased to hear that you were happy with our selection of sizes and shapes, as well as the level of customer service you received. Offering a wide range of options to suit different spaces is something we care deeply about.
It’s incredibly encouraging to know you would choose to shop with us again — that means a great deal to our entire team.
Kind regards,
Rugette Customer Support Team
Excellent support after the sale
Excellent support after the sale. Thank you.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt well supported after your purchase. Providing attentive service beyond the point of sale is very important to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
RUGETTE will be my go to rug company
RUGETTE will be my go to rug company. The quality is great and colors are so vibrant. Customer service is second to none. I highly recommend this company
Vivian
9 February 2026
Unprompted review
Reply from Rugette
Thank you so much, Vivian, for your incredibly kind words.
We’re absolutely delighted to hear that Rugette will be your go-to rug company. Knowing that you’re pleased with the quality, vibrant colours, and the level of customer service truly means a great deal to us.
Your recommendation is sincerely appreciated, and we’re so grateful for your support.
Kind regards,
Rugette Customer Support Team
I bought the most beautiful rug from…
I bought the most beautiful rug from this company for my hallway unfortunately I ordered the wrong size and when the rug was delivered it was 10 cm too wide and curling up the wall.Rugette were so kind told me to return the rug and they would send the replacement ASAP. This they did and the new rug arrived in 5 days.
I am delighted with the new rug and the design is by perfect for my space . Customer support treated me with kindness and courtesy. The problem was quickly resolved and my rug is taking pride of place in the hallway,thank you to all involved
5 February 2026
Unprompted review
Reply from Rugette
Thank you so much for taking the time to share your experience.
We’re sorry that the original size wasn’t quite right for your hallway, but we’re so pleased we were able to resolve the issue promptly and arrange a replacement for you without delay. It’s wonderful to hear that the new rug fits perfectly and that the design complements your space just as you had hoped.
Your kind words about our customer support team truly mean a great deal. We’re always committed to handling situations with care, courtesy, and efficiency, so it’s incredibly rewarding to know you felt well looked after.
We hope your rug continues to take pride of place in your hallway for many years to come.
Kind regards,
Rugette Customer Support Team
Received full refund - very reliable business
My rug's delivery was delayed due to a FedEx issue over the Christmas/New Year's holidays. I reached out to the Rugette customer service team and although they escalated the issue, FedEx failed to ship my rug for several weeks. The Rugette team issued a full refund. Considering the large amount I had paid for a 10x10 rug, this was very appreciated. I highly recommend this company and will be purchasing from them again if given the opportunity.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for taking the time to share your experience.
We’re truly sorry that the delivery was delayed due to the FedEx issue over the Christmas and New Year period. We understand how disappointing that must have been, particularly for a larger 10x10 order.
While we did everything we could to escalate the matter, we’re glad we were able to issue a full refund promptly to ensure you were not left out of pocket. Your understanding and recommendation genuinely mean a great deal to us.
We sincerely hope to have the opportunity to serve you again in the future under much smoother circumstances.
Kind regards,
Rugette Customer Support Team
I ordered a rug and unfortunately the…
I ordered a rug and unfortunately the colour was very different from the photos. Refund went smoothly.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your feedback.
We’re sorry to hear that the colour of the rug did not meet your expectations. While we do our best to present our products as accurately as possible, we understand that screen settings can sometimes cause variations.
We’re pleased to know that the refund process went smoothly for you, and we truly appreciate your understanding.
Kind regards,
Rugette Customer Support Team
Rugette has been wonderful from start…
Rugette has been wonderful from start to finish. I ordered a rug 2 weeks ago and it came within 5 days free with international shipping, it was beautiful and exactly as advertised! After the first weeks we realized we would love something a bit bigger to fill out our space so we emailed them about doing an exchange and they were so helpful and quick to respond in setting up the return procedures. All in all I couldn’t recommend Rugette enough and will definitely be ordering from them again!
12 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful feedback.
We’re delighted to hear that your rug arrived quickly and that it was exactly as you had hoped. It’s always our aim to ensure both the product and the delivery experience meet expectations.
We’re equally pleased that the exchange process was smooth and that our team was able to assist you promptly in arranging the return. Choosing the right size can make all the difference in a space, so we’re glad we could help you find the better fit.
Your recommendation truly means a great deal to us, and we very much look forward to serving you again in the future.
Kind regards,
Rugette Customer Support Team
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