Ruby Shoo Reviews 331

I'm aware this has been over the Christmas period, but I returned 2 pairs of shoes in early december and only got refunded for one with no explanation. I have been trying to contact the company with no response and am now £70 down.

Is there just one person running customer service for this company? The emails I've sent have gone unanswered and the phone number listed sounds like a personal mobile (no formal answer machine message). Not to mention the email address listed on the refund email for customer service was different to the one listed on the website so I have no idea which is the correct one despite no response from either.

If the entire(?) customer service department was off for the holidays it might have been good to display an out of office email message or something on the website saying you were closed over the holidays?

I see other good reviews here and the shoes seemed nice (wrong size for me unfortunately) but honestly this is starting to feel like I've been ripped off. I'm not sure I'd order from them again.

EDIT:
A few days after posting this review the second half of my refund was processed. I have adjusted this review up to 3 stars accordingly. I never did recieve any communiation via email or telephone. Thank you for processing the refund Ruby Shoo/Belle Delphino.

Fantastic shoes, so comfy and excellent customer service when I had to exchange for a larger size - I do think the sizes maybe slightly on the small size. I'm usually a size 4, but size 5 fit wonderfully.

Bought 1 X shoes 1 X boots with matching handbags

I have been in love with RubyShoo since I got my first pair six years ago. I wish they had a US stockist, but my order came super fast from UK. Everything was perfect and beautiful as always!

Loved the shoes perfect heel for me and good quality

Gorgeous shoes that I was able to wear all night on 1st wear. Matching bag looked great, both items making the outfit just right. Delivery was within 24 hours as requested, meaning my last minute decision to buy new shoes for a Christmas do was worthwhile and they arrived in time.

I absolutely love your shoes!!! There are no other shoes out there that are as feminine and pretty as yours (without having to pay $3k). Thank you for being there for women who care about how they dress.

I can’t give this any stars as a week and a half after ordering I still haven’t received the boots that I was told would be with me in 48hrs. The initial emails and calls I made were ignored and now my emails have been answered with “take it up with Royal Mail” No idea what to fo now apart from reclaim The money from my credit card company. I live this brand of shoes but this was a rubbish experience

Fast delivery, shoes were exactly as described.

We had to return the shoes as not a good fit but return was easy and refund sent promptly.

The order was delivered on time, product good quality

Easy transaction, fast delivery, lovely shoes.

Bit disappointed with the ankle boots.
Normally comes with side zip but this pair you had to fiddle with material laces..a bit hard walking in them as back of boot didn't seem high enough and felt like they were slipping off..plus the heel was a bit too high for me

Delivery within 36 hours, beautiful boots, excellent price.

I wrote 4 times to the Ruby Shoo e I didn’t receive any answer. I try to call them, no one answer me. I bought my shoes on 31.11.23 and now I’dont know where are my shoes. Probably lost. I hope that in the next days someone could give me an explanation.

I absolutely love the shoes from Ruby Shoo. This was the first time I bought them online instead of in the UK. They are fabulous and true to size. Everyone in my industry knows me by my fun, unique and sassy shoes. I’m a very happy customer!

I have bought from Ruby Shoo a few dozen times over the last 9 years or more. Every order has gone smoothly and I received my items quickly, even though I am based in the United States. The quality of Ruby Shoo products is outstanding. I still have the first pair of shoes and a bag that I bought those many years ago and they are still beautiful and the heels comfortable. So I keep coming back and adding these beautiful works of art to my wardrobe. Thank you for shipping to the USA as we have nothing here that is comparable!

I love ruby shoos they are just simple comfortable I wear all the time they go with any outfit & last forever

Easy to order and delivered in time

Beautiful shoes, great choice, and fast delivery. Can't ask for more than that.
They are particularly comfortable to wear also.