Rubeza Reviews 177

Fantastic service, quality sofas and arm chair and Ottoman foot stool.

I bought a sofa from Rubeza in January 2021, it sagged in the middle within the year, also sharp pieces were hanging out underneath. They took it away and supposedly repaired it, it was never very solid but now is at the end of it's life after the same problem occurring, all the underside is hanging out. It's 3 and a half years old and I need to buy a new one! Incidentally it's not had hard wear, I live alone and am about a UK size 12 so no heavy wear to it. So disappointed with it

Item was faulty, covered under warranty and Rubeza will not refund or replacee the item. Avoid this company and do not purchase as if something is wrong you will be out of pocket. I am at the stage of taking this to the small claims court.

I ordered in the October for my sofa, it was due to be delivered in February and I was told the day before my delivery was arranged that it couldn’t be delivered. Which meant I’d already got rid of my sofa and left me with no sofa from February - June. I had to chase and chase for updates. Lovely sofa but the overall process caused a lot of stress and inconvenience, wouldn’t recommend Rubeza to anyone.

I ordered two sofas last year, They called me last week to arrange delivery tomorrow (Thursday 11th) .. then ii get an email saying they can’t find one sofa. And will refund me. I rang today to confirm the other sofa will still come tomorrow and was told no it’s on a container due in February. I tried to speak to a manager but wasn’t allowed.

You can see from their response below : they were the ones that were aggressive on the phone… also after posting this here .. I had a telephone call from them .

Fast delivery great service sofas very comfortable

Item arrived damaged. But as it was not reported in 48 hours they told me there is nothing they could do (I was on holiday, neighbour met them) when I returned from holiday I opened the box to find the sofa damaged, 4 holes in fabric. I rang and rang but nobody was answering the phone, sent emails then finally I had a reply "you didn't report this quick enough, all damage had to be reported within 48hrs. Also we remember your property very awkward, probably got damaged trying to get it in" UNBELIEVABLE response!!! Now my in to my second week with our sofa and the arm is starting to come away from the frame!!!
My advice give this company a miss. Its a shame their customer service and after sales is so poor as the sofa is very comfy.

Not a happy customer 😒

Amazing service and products.
Custemer service 2nd to none, prompt replies, always helpful.
Everything went like clock work from order to delivery and this is no accident. My sister recommended me Rubeza, she had the same sparkling experince!

Customer service is lacking. It seems like the whole business is led by one individual who organises sales, customer service, delivery etc. I was expecting the delivery of our sofa quite quickly as it said on the website it was in stock. It took at least three weeks. The sofa is nice and okat quality. I wouldn’t say it’s any better than Dunelm. Overall, disappointed. Wouldn’t buy again.

My sofa is much more beautiful than in the picture.Thanks for quick delivery and very kindly customer service.

Broken, cracked marble double basin. Delivered promptly but only recently opened box as was stored amongst other items in conservatory for bathroom install. Marble was cracked right the way through. Phoned customer line and they refused replacement, citing we waited too long after delivery (6weeks - we were also away on holiday for several weeks). We do not want a refund we want replacement. The basin is still in the box, way too heavy to be lifted out. UK government consumer law states entitled to replacement of faulty goods within 6 months and if beyond 6 months customer has to prove it was damaged on delivery. We are clearly within the legal requirement for replacement. Looking at reviews this is not an uncommon problem with this basin. I am hoping they can rise above and give customer satisfaction and consumer confidence. Awaiting response.

I think the response below says it all. The delivery team dropped off and box was unopened. Handling was done by delivery team and not by me. Refusal to replace defective/broken item is against UK consumer law. Their email response to me even worse.
They are now threatening to sue us for false claims. Simple issue of replacement of damaged good, not asking for refund or cancellation. I hope someone from UK office (rather than overseas handler) responds in a more pragmatic manner. We spent over 2000 pounds on this. I do not want to keep updating review with the back and forth - so will only post final outcome after this. Fingers crossed.

Updated
Company refused replacement.
We had to purchase replacement.

Will not be buying from them again.

Poor poor service.

Sofa is squeaky, the seat has completely collapsed and is now basically a giant crater. I’ve contacted Rubeza about 10 times and I keep getting fobbed off by Ferkan. He isn’t bothered, kept telling me different dates etc etc I have all the emails, eventually they started ignoring me so I stopped bothering.

Poor company, poor quality, overpriced items. Paid £1,200 for the sofa it isn’t worth anywhere near that.

Would not recommend and will never ever purchase from them again.

Fantastic service by Rubezza, and Forkan in particular. We purchased the Sofia range of sofas. Beautiful and stylish. Arrived on time. However there was a defect with the sofa. Forkan exchanged the sofa with a brand new set at no extra charge. Amazing service and customer care. Highly recommend Rubezza. Will definitely get future furniture from Rubezza

I initially had issues with my sofa delivery a couple years ago, with them delivering late and sending the wrong sofa. Now I am having more issues with another order. I have been waiting 4 months already, got told the order had been cancelled and now after chasing have been told it will be another 8 weeks due to container issues. They have said that I might have been notified but their emails may have been broken, which is clearly a lie. I don't trust this company, their customer service is shocking, their service is shocking.

*Reply on response*

The compensation offered was woeful. I’m waiting as patiently as possible, but not expecting to get this in the time they have quoted.

Ordered the layla 1500 wide double vanity and love it. Excellent quality and storage. Looks stunning in our new ensuite. Will buy from this company again.

I got a sofa and it is high quality. Also delivery management is perfect!

I ordered a sofa, it's high quality and very comfortable, it's very nice to have fast delivery.

I buy a bathroom cabinet, it was very beautiful and very high quality, it came very quickly.

Good sofa best delivery I purchased Sofia sofa just perfect

Rubeza only delivered one of our sofas,very apologetic, we have a date for delivery of our 2nd one