Rubbish Collectors Ltd Reviews 

357
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional professionalism and friendliness of the working team, noting how quickly, efficiently, and smoothly old furniture and heavy household items are removed. Reviewers also emphasize that the online booking process is completely seamless, highly convenient, and strongly supported by clear communication from start to finish. Some reviewers were not happy with unexpected additional fees requested directly on site, alongside occasional instances of missed appointments and incomplete clearances. Consumers additionally reported frustrating communication gaps, delayed scheduling updates, and significant difficulties in resolving disputes regarding final prices and actual workloads.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the efficient, polite, and professional teams... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professional and polite... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a strong divergence in customer experiences.... See more

Booking process

Reviewers highlight positive aspects of the booking process, noting that it is very easy to complete online... See more

Delivery service

Users describe ambiguous interactions with delivery service due to mixed arrival experiences. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The men were pleasant and efficient. They arrived at the stated time. In addition, when they found something of value that had been overlooked, they called our attention to it rather than keeping it f... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided! Great communication throughout call and WhatsApp for ease. Arrived promptly during the time provided and driver called ahead. He was very fast and efficient! Thanks aga... See more

Company replied

Rated 5 out of 5 stars

I received a very quick response to my enquiry & a quote almost straight away, based on a list of old furniture items I needed collecting from my elderly mother’s bungalow. I then supplied photos &... See more

Rated 5 out of 5 stars

I was very impressed with Rubbish Collectors. We needed old furniture and unwanted items taken away quickly when my son moved into a new flat. They gave me a clear price mid-morning and took it away t... See more


Company details

  1. House Clearance Service

Written by the company

RUBBISH COLLECTORS LTD is a waste broker and waste carrier with license number CBDU297615. We provide a rubbish clearance service in Greater London


Contact info

4.2

Great

TrustScore 4 out of 5

357 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(357)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free furniture collection!

I received a very quick response to my enquiry & a quote almost straight away, based on a list of old furniture items I needed collecting from my elderly mother’s bungalow. I then supplied photos & the quote remained the same, which was appreciated. I contacted about 6 different companies in total & Ilya was the only one to chase me & keep in touch! A couple of them didn’t even respond & the others were charging ridiculous money, or couldn’t give me a firm price. Given how attentive Ilya was, I accepted the quote & was able to arrange collection of the furniture for the very next day!
We were given a four hour time slot (12-4pm) & told the driver would call 30 minutes prior to arrival, which is exactly what they did! They were polite, efficient & hard working & everything had been cleared by 3pm!
All in all, I’m very happy with the service we received - fast, efficient & a reasonable price, and I would definitely recommend them.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service with very terrible…

Terrible service with very terrible prices!!!
They quote you a reasonable rate at first to tempt you to use their service!!
Once you’re hooked, hold on to your money tightly or it will be gone very quickly, as they say there is an excess weight! Therefore there will an additional charge!!! You don’t pay up?? You will only get a small portion of the job done.
BE VERY CAREFUL WITH THESE CON MEN

30 July 2026
Unprompted review
Rubbish Collectors Ltd logo

Reply from Rubbish Collectors Ltd

We are sorry to read your review. However, based on the name and information shown on your Trustpilot profile, we are unable to identify you as one of our customers or locate any booking connected to this complaint.

We will therefore submit a request through Trustpilot asking you to provide your booking reference, full name, service address and date of collection. Once we receive this information and can verify the booking, we will investigate the matter properly and provide a detailed response.

At present, without any identifiable booking details, we are unable to confirm that this review relates to a service provided by our company.

Rated 5 out of 5 stars

Clear and relevant info given before booking job and a fair and clear pricing structure

The booking process was easy to complete online. The website was informative and straightforward to use. I’m not used to arranging to collect rubbish as it means assessing what you have to ensure you pay the correct amount. I described what I have to collect whilst booking and received a good price. The team were professional and friendly and they managed to get everything collected and finished in a short time. I would definitely use their service again should I need to in the future.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

I booked online

I booked online, they immediately withdrew money, but on the day of the collection they did not show up. I sent them a message this morning. No response! There is no phone to call. They are probably fraudsters. Stay clear.
I received my Payment back after this post. I am pulling the stars to 3 from 1

2 July 2026
Unprompted review
Rated 2 out of 5 stars

Hope their services are better than…

Hope their services are better than their driver driving HS16 CNK on 1st July. Skipped the red light, busy using his phone

1 July 2026
Unprompted review
Rubbish Collectors Ltd logo

Reply from Rubbish Collectors Ltd

Hi,

We take road safety seriously and would always investigate any specific concern raised with us directly.

However, we cannot identify you as a customer of our company and this review does not appear to relate to a service provided by us. If you have any evidence or further details, please contact us directly so we can review the matter properly.

Kind regards,
Rubbish Collectors

Rated 5 out of 5 stars

I made a very last minute booking to…

I made a very last minute booking to remove rubbish from our office; it was very heavy and they managed to do everything quickly and professionally. They were truly helpful and flexible. Iliya arrange everything smoothly - I was a bit skeptical when seeing some bad reviews but I am very pleased of how well it turned out to be!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient with transparent…

Quick and efficient with transparent pricing. I booked on the day and the customer support was really helpful and worked around my needs. They did all the heavy lifting and made my life very easy!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks indeed for arranging…

Many thanks indeed for arranging collection earlier today. The guys were brilliant, everything is gone and my Mum (who is hard to please 😬) is delighted. Very much appreciate your efforts. Thank you

2 June 2026
Unprompted review
Rated 5 out of 5 stars

No fuss, same-day collection with great customer service

I had a very positive experience with Rubbish Collectors for a London-based collection. They did a same-day disposal of a bed frame I was struggling to get rid of after it was refused by a charity and other places wouldn’t take an item so bulky. Ilya, who I spoke with via phone/whatsapp, was speedy to respond to my initial online request via website, and he & team were great in informing me the time-bracket they were arriving. The team that collected the item itself were extremely polite and efficient with the task, in & out in less than 10 minutes.

Of course you’re paying a higher price for the convenience and the fast same-day turnaround, but it’s worth it if you just need the job done. Strong recommend, I personally had a great experience. Thank you to Ilya and team!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Booking service online was easy to do. Good customer service when Ilya Longo responded to my enquiry. The collection was completed in a timely manner and they gave me a call to say item was collected. I was happy with this service

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed

I was very impressed with Rubbish Collectors. We needed old furniture and unwanted items taken away quickly when my son moved into a new flat. They gave me a clear price mid-morning and took it away the same day. Ilya kept me informed of the crew's whereabouts and timing throughout. The two men who took the items away were really polite and helpful, willingly taking more than they had quoted. I highly recommend them.

30 April 2026
Unprompted review

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