My watch Rolex daytona rosegold classic M101 rubber b white rug has a small dimple on it, I found it during installation, but l thought I wouldn't be able to see it after installation, but I'm a lit... See more
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Absolutely the best!!!!! Great experience every time I have been into there office. It’s a joy to come by and see what options they have.
Purchased a rubber strap for Submariner, from UK, online. Simple to navigate the website, find the right strap and work out size. Took just two days to arrive (to UK) with full tracking details being... See more
Company replied
I ordered a white rubber strap for my Tudor Black Bay Pro (Opaline dial). I received the strap and promptly put it on my watch. The fit and quality are excellent; however, it's just too youthful... See more
Company details
Written by the company
The Ultimate Rubber Strap made in Switzerland by leaders in the watch industry. Recognized worldwide for quality and innovation.
Contact info
United States
- 305-771-2369
- info@rubberb.com
- rubberb.com
4.1
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Rubber B - Official
Hello,
Thank you for sharing your opinion of the service and quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
A little too expensive for the what you…
A little too expensive for the what you get. I appreciate the custom fit nature of the products but they cost as much as OEM strap products. Also I would have thought my strap would come with a black PVD buckle but it came with silver. It was for a Tudor black bay ceramic. For this much money I would have hoped for a matching black buckle to use as an alternative to the OEM black PVD clasp.
1 July 2023
Reply from Rubber B - Official
Hello Juan,
We are sorry to hear about your disappointment ... We make an Integrated strap that perfectly fits your Tudor BB Ceramic's original black deployment buckle because it was made specifically for the BB C. However, you selected instead the beautiful SwimSkin Series, a universal type of strap, so not integrated with your particular buckle. You are correct that we do not offer a black buckle option, but we do try to be clear on our website that the optional buckle is not black. All of the many various photos show a stainless steel buckle and all descriptions say "stainless steel buckle". When customers ask us about this (some do), we explain that the buckle can be replaced with any other buckle of wide tongue shape, or our buckle can be DLC or PVD plated by a local jeweler.
In any case, we understand your feelings and will take your comments to the development team for improvement.
We wish you much enjoyment of your strap, and we thank you for being a valued customer!
Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Reply from Rubber B - Official
Hello Alp,
Thank you for writing your detailed review! We are sorry to hear you experienced highly unusual Customs activity in Turkey regarding your delivery.
On the other hand, we wish you many years of enjoyment with your new Rubber B! A clean strap is a happy strap...
:-)
Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
The rubber strap fits so nice
The rubber strap fits so nice. I really like how much easier the strap is to take on and off then the original strap provided. (rubber and leather one)
27 June 2023
Reply from Rubber B - Official
Hello,
Thank you for your very detailed review! We hope you continue enjoying your Rubber B wherever your adventures take you!
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Fast shipping
29 June 2023
Reply from Rubber B - Official
Hello JS,
Thank you for your review! We are happy the delivery went as usual- just a few days We wish you much enjoyment of your Rubber B for and thank you for being a valued client.
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Tudor BB Chrono - Black strap color
Very well made, excellent fit and integration to the Watch. Strap is very comfortable and the rubber material feels soft to the skin.
26 June 2023
Reply from Rubber B - Official
Hello Jethree,
Thank you for your very detailed review! We hope you continue enjoying your Rubber B wherever your adventures take you!
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
I ordered the wrong strap… doh!
I ordered the wrong strap for my 2020 Sky Dweller initially; I was frustrated at my mistake but Rubber B’s customer service was responsive and provided me two options to resolve the issue. Within a few days I had the correct strap installed and it looks and feels amazing. OEM like look and feel. My return credit was issued a few days after. A true test of a company is how well try handle returns and exchanges. I recommend Rubber B, great company and products.
26 June 2023
Reply from Rubber B - Official
Hello Mark,
Thank you for sharing your opinion of the service and quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Reply from Rubber B - Official
Hello,
Thank you for sharing your opinion of the service and quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Product is great
Product is great - love their rubber straps for my watch. Customer service was also great. I had a question on my order (and fit to watch) and the representative was easy to reach, knowledgeable, and very helpful.
25 June 2023
Reply from Rubber B - Official
Hello Danny,
It was our pleasure to assist you. We truly appreciate you taking the time to leave your review and that your service experience so far has been up to expectations. :)
Wishing you much enjoyment!
Sincerely,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Great quality
Great , quality and great service. , delivery on time , great experience, recommend it
24 June 2023
Reply from Rubber B - Official
Hello Gerardo,
Thank you for your review! We wish you much enjoyment of your Rubber B for and thank you for being a valued client.
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Top Tier Quality
Top quality product delivered to my house in a prompt fashion. I’m looking forward to doing repeat business with rubber b! You guys are awesome, thanks for such a great product!
24 June 2023
Reply from Rubber B - Official
Hello James,
Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide...
Have wonderful day.
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Great quality
Great quality, with instructions and delivered on time.
My second purchase from them.
23 June 2023
Reply from Rubber B - Official
Hello,
Thank you for sharing your opinion of the service and quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
The products
The products, even they are not cheap, are very comfortable to wear and with a very good quality. The only problem l see is that you don´t have several color options for the clasp
23 June 2023
Reply from Rubber B - Official
Hello Alfonso,
Thank you for your review! We wish you much enjoyment of your Rubber B and thank you for being a valued client.
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
The Rubber B for Rolex 126660 did not…
The Rubber B for Rolex 126660 did not fit. Took to watchmaker- does not allow springbars to connect in a seemless manner.
22 June 2023
Reply from Rubber B - Official
Hello Thomas,
The correct Rubber B strap will always mount the correct intended watch model easily, and with zero exceptions. This is why many official Rolex boutiques offer Rubber B straps to their customers, due to the reputation of our brand over the past decade.
We sent you an email on June 27th to let you know that there must be a mix-match on your end, and to please get back to us, however, we have not received any reply so far from you.
Please feel free to call or email us. We already left you a voicemail, and we provide live human assistance M-F 9-5 EST with no wait time. :-)
We look forward to assisting you further...
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
THANK YOU CAROL AND JOHN!!!
Representative Carol and John called me to re-fit the strap I had selected prior to shipment! So glad they did! Their recommendation was a perfect fit! The band is awesome and so was customer service…sooooo goooood that I am ordering a Red band as well!
31 May 2023
Reply from Rubber B - Official
Hello Ryan,
Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide...
Have wonderful day.
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Reply from Rubber B - Official
Hello
Thank you for your review! We wish you much enjoyment of your Rubber B and thank you for being a valued client.
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Really happy with the strap!
20 May 2023
Reply from Rubber B - Official
Hello
Thank you for your review! We wish you much enjoyment of your Rubber B and thank you for being a valued client.
Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Product was nice
Product was nice. Packaging for such an expensive product was lacking and disappointing.
8 June 2023
Reply from Rubber B - Official
Hello Lalaine,
Thank you for taking the time to leave a review on our behalf! :)
We do not provide fancy boxes or bells and whistles because that would mean we would need to charge our customers a higher price for their products in order to cover packaging costs.
Rubber B straps are actually manufactured in the most costly and same top Swiss factory as other independent watch brands you probably are familiar with (Hublot, Omega, Richard Mille, Chanel, Louis Vuitton, and Patek Philippe, to name a few), who manufacture their straps at the RB factory. They sell their straps at much higher price levels than RB, as we wish to meet the needs of a more broad audience by keeping prices as low as possible.
Other than excellent service to our customers, we are only dedicated to making straps and nothing else... this is the reason Rubber B is the ultimate rubber strap.
Thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!
Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
Reply from Rubber B - Official
Hello Kendra,
Thank you for sharing your opinion of the service and quality product you have come to experience from Rubber B. We truly appreciate you taking the time to share your thoughts with others.
Best Wishes,
Your Customer Service Team at Rubber B
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
The buckle was misaligned on one side…
The buckle was misaligned on one side after fitting it to the watch, so I am not satisfied
6 June 2023
Reply from Rubber B - Official
Hello ZDENĚK,
We are saddened to hear your review and surprised... Your order was shipped the same day you placed it, arrived from the USA to your door in tax-free in the Czech Republic just two days later with live tracking via UPS.
We were not able to locate any emails from you about your complaint here. We always answer emails the same day and are available for immediate live-person customer service M-F / 9-5 EST via telephone. We do have solutions for your issue, so it should not be a problem actually.
It is rare but frustrating when customers make no consideration to communicate their issue to us, unaware of the efforts our team makes on your behalf as a valued client such as quick, transparent shipping and human support via phone or mail.
Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable
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