RS Watch Repairs Ltd Reviews 531

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism and helpfulness. Many people are impressed with the quality of the product after repairs, often noting that their watches look brand new. The pricing is frequently mentioned as very reasonable, with some customers finding it significantly lower than other quotes. The overall sentiment points to a highly satisfactory experience, with consumers appreciating the thorough communication and efficient turnaround times. The company's ability to restore valuable and sentimental timepieces to pristine condition is a recurring theme among positive feedback.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the high standard of customer service,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being honest,... See more

Product

Users describe positive interactions with product. Customers are delighted with the repair services, noting... See more

Quality

Consumers find quality to be positive, consistently praising the high standard of work. Many reviewers report... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An easy process from start to finish following online enquiry. Prepaid and insured packaging sent by RSWR to send item to them. RSWR kept me informed along the way regarding cost/time, and watch was... See more

Company replied

Rated 5 out of 5 stars

Brilliant value work and service on my Rolex, and returned over 2 weeks earlier than anticipated, looking and operating as good as new. Old/used parts of the internals had been kept to show and expla... See more

Company replied

Rated 5 out of 5 stars

I have used RSWR for a few years now, both by dropping watches off or using the postal service, and I would not use anyone else. The customer service and communication is excellent and the exp... See more

Company replied

Rated 5 out of 5 stars

The whole experience was top class, high quality. From the first meeting, the care and sincerity that you are dealt with is perfect when you are dealing with items that are extremely valuable and... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

RS Watch Repairs Ltd was established in March 2015 and is fast becoming a market leader in luxury watch repairs. With its Manchester based, state of the art workshop housing some of the best equipment and watchmakers alike, there is no better place to repair and maintain your timepiece. We are a unique team of watchmakers with over 50 years’ collective experience, all passionate about delivering quality and precision in our work. Our Watchmakers are accredited to repair any watch brand, such as Rolex, Omega, TAG Heuer, Cartier, Breitling & many more.


Contact info

5.0

Excellent

TrustScore 5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job.

Excellent job.
Once the quotation was accepted the job took a little bit longer than predicted because the parts were slow in arriving but it was worth the wait.
A very professional service.
5 stars from me *****

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Omega Planet Ocean drop off and collect service.

Finally, after years of searching, found a straightforward, high quality Omega service centre in Manchester for my Planet Ocean. Watch had completely stopped, requiring a full service and a new bracelet clasp. Highly organized and secure drop off and collection and all work documented at an on line portal as it proceeds. Took a few weeks here instead of months away at Omega and would highly recommend.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company highly…

I can’t recommend this company highly enough. The service was exceptional. From initial contact to completion they kept me informed and I received regular updates about the progress of my repair. I had a deadline for going away and wanted the repair completed before the holiday and Lee and the team made this happen in record time. Highly recommended and wouldn’t use anyone else in future. Fantastic company to work with.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Safe and secure Services

Very professional
Security conscious
Spot on job
Trustworthy with prized possession
If you have a quality timepiece this is the place to take it for repairs/service

21 June 2023
Unprompted review
Rated 1 out of 5 stars

I phoned up to get aquote to change the…Battery

I phoned up to get aquote to change the batery in my Breiting ColtOceanewatch. I was quoted £90 which I agreed to.
I dropped the watch off at the appointment time. The manager agreed that it appeared that it just required a battery. Next day I received a further quote of £120 for the same thing. I did not agree to that quote , had to get an appointment to collect the watch. Took it to Timpsons and paid £75. I have other watches and will not be using RS Watches for any work required.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

A very professional service

I used RS watch repairs recently to fix my wife’s Omega watch, Omega were quoting six months to do the repair, I found RS and the work was completed in around 4 weeks, I couldn’t fault the service - highly recommended.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Breitling watch repairs 10/10 Amazing service

I recently gave in to RSW my 2 breitling watches both for a full service and one for repair as well, all I can say is that I am super impressed with the high level of customer service and communication, from the booking of the first appointment to take the watches in, all the way through the process and phone calls and the emails with the quotes etc.
And then when i went to collect them the professionalism and quality of work is incredible.
It’s nice to be able to deal with company who take pride in what they do, with such a high level of customer service.
Thank you and I will definitely be recommending you to my family and Friends

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Rolex serviced

The 2nd Rolex I have had serviced and polished by RSWR and I can fully recommend them for price, service and quality. Excellent outfit from start to finish

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I used RS Watch repairs to repair my Jaeger Reverso. They were very professional and helpful. Lee explained the process thoroughly and put my mind at rest about security of the watch when sending it to Jaeger. They were very honest and accurate about how long it would take, I got the quote through really quickly after I had left it with them and they gave me regular updates on progress.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service for Rolex repair

RSWR gave me an accurate quote and time frame for the service and repair of my Rolex, they were easy to talk to and the process was streamlined. The even managed to return my watch quicker than expected. I would highly recommend this service.

9 March 2023
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time I have taken my…

This is the 2nd time I have taken my watch to RS Watch Repair. They are fantastic. Really friendly and very knowledgeable. They take the time to explain what will be done and also give a definite price. They are extremely good at keeping you informed on the progress of the repair and completed the job within the agreed timeframe

23 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look