J Mclaughlin Group Reviews 649

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Just had a new boiler fitted by Andy, top class service worked with the insulation fitters. Both teams went above and beyond and the office staff could help enough. The team faced many issues... See more

Company replied

Rated 5 out of 5 stars

Honestly.. one of the best boiler companies iv ever had pleasure of dealing with! Keith, Ronaldo and James were so polite, friendly and professional. Keith was so clean and tidy..whole job done in 5... See more

Company replied

Rated 5 out of 5 stars

New boiler installed last week by Keven. He messaged the day before to confirm the appointment and time, arrived promptly, laid the floor sheets and replaced the boiler with only a 15 minute shut dow... See more

Company replied

Rated 4 out of 5 stars

Very happy I found Renewable boilers, from the young lady who answered the phone, Lindy, she confidentially answered all my questions & followed all queries weekly, thank you The engineer, Muhamm... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Energy Equipment and Solutions
  4. Gas Installation Service
  5. Green Energy Supplier
  6. Heating Contractor

Written by the company

Free, and heavily subsidised replacement boilers are available via ECO, a Government Scheme which has been set up to help low-income households access home efficiency improvements to reduce the cost of heating their homes and to reduce their carbon footprints. If you meet the benefits related criteria, and your current boiler is at least 6 years old, you could qualify. It's that simple.


Contact info

4.2

Great

TrustScore 4 out of 5

649 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

2nd to none

Very happy I found Renewable boilers, from the young lady who answered the phone, Lindy, she confidentially answered all my questions & followed all queries weekly, thank you
The engineer, Muhammad Umer, he was very knowledgeable & id say went above & beyond his duty, thank you 😊

5 May 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Donna,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 4-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

He done the job so nice

He done the job so nice
He is nice to talk ans friendly

5 May 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Sajid,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

First class boiler service

Top service and dedication to getting a thorough job done, highly recommended to anyone.

4 May 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Owen,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Andy came and fitted new boiler today

Andy came and fitted new boiler today. Went above and beyond to make sure everything was done properly and safely. Polite and professional at all times. Would highly recommend.

30 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Good afternoon Helen,

We hope you are well?

You updated your review stating that you have had a bit of difficulty with your hot water after your boiler was installed.

Since the update, we have tried a number of times to contact you, to see whether we could assist, as well as to follow up, but we have been unsuccessful.

Please give our Customer Service Team a call on 01942363393.

Kind regards,
RST Boilers

Rated 1 out of 5 stars

Never complete the job

They have carried works on my house and started the works but never finished the job.
I've tried to contact them by phone to complete this Job but no response.
Feel really let down by the company. The communication of this company is very poor,
Just feel like they have taken the money as an incentive and ran.
A friend had the same issues with RST and ended using another company.
If I could give zero stars I would.

29 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Kamran,

Thanks for leaving a review, your feedback is important to us because we are always looking to improve our services.

We are only human and sometimes things go wrong but we are really sorry to hear that our service wasn’t up to scratch! Now that you have let us know that something isn’t right, we will look into it and one of our Customer Service Agents will aim to get back to you within 3 working days.

Thanks,

Renewable Solutions Team

Rated 5 out of 5 stars

Rst boiler came out to do my boiler…

Rst boiler came out to do my boiler today, Andy was very polite, professional and helpful. It was a pleasure having Andy doing the job as he went the extra mile to help us.Thanks

29 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Imran,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Today we had a new boiler fitted by…

Today we had a new boiler fitted by Andy who was very professional and the work that he did was excellent.I would like to thank the whole team at ,RSTBoilers for sending such superb gentlemen to carry out the work at my property .

28 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Carolyn,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Delighted with the service from RST…

Delighted with the service from RST boilers. Gary and Lewis were amazing - hard-working, polite, efficient and very tidy! My new boiler works perfectly. Thank you.

28 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Phil,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Today I had the pleasure of Andy coming…

Today I had the pleasure of Andy coming to fit me a new boiler.

Andy was extremely professional and knowledgeable. We went above and beyond is job today .

One happy customer 😀

26 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Coleen,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Gary fitted our new boiler over two…

Gary fitted our new boiler over two very long days, with help from Lewis on the second day.
The installation was not straight forward so took a lot of hard work. Gary was as upbeat when he left on day two as when he arrived on day one.
Very nice blokes, I felt very comfortable even though they didn’t leave until very late. They worked so hard hardly stopping even for a drink, plenty of tea to keep them going.
I would thoroughly recommend them, very professional and reliable.
I would definitely use the fitters again.

20 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Gill Shaw,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

A Good Team, Everyone Worked With Each other. Made The Job Quick. They left No mess, A Good Quick Job By All.

Someone Called, Later the same Day Somebody we had a Visit. Then before I Knew It Electrics Were done. They Gave us dates For the rest of the Job and Everybody kept to their Times. No trouble Here a Good job By All.

20 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Bernard Higham,

Many thanks for giving RST Boilers the opportunity to complete your application to the install stage.

We are delighted with your positive feedback and recommendation.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Had my insulation done t by Paul &…

Had my insulation done today by Paul & is pale forgot is name lol but just won’t to say wot lovely helpful lads they were & very respectful thank you boys

18 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Shorjan Reidy,

Many thanks for your amazing feedback, we are a 100% transparent company and your feedback reaffirms this.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Gary fitted our boiler

Gary fitted our boiler. The work was to the best standard you can get. He was honest and helpful therefore I recommend him for his boiler fitting related services. I appreciated his work and thank him for his work and his advise.

16 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Karsan Vekaria,
Absolutely amazing feedback!

Thank you so much for sharing your 150% positive review.

Kindly appreciated.

Rated 5 out of 5 stars

Great work from Andy.

Fantastic professional work carried out fitting our new boiler today by Andy. A thorough job and quality finish. Overall extremely impressed by everyone at RST boilers and the service provided.
Thank you.

15 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Katie Farrell,
Many thanks for sharing your amazing feedback, we work hard to process applications and we are delighted when we receive feedback like this.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Great work from Paul and Ryan today

Great work from Paul and Ryan today. Very Professional and worked through, even cleaned up after themselves once finished. Would recommend.

14 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Richard,

Many thanks for taking the time out to review RST Boilers.

We are really happy with the feedback.

Kindest Regards

RST Boilers

Rated 5 out of 5 stars

Great team/work- Gary & Lewis.

This review is specifically about the brilliant work carried out Gary and Lewis from RST Boilers.

From the moment they arrived they were friendly, reliable, punctual and professional. They were great with the family and explained any queries, which we were unsure of. They went above and beyond and did a thorough job-even refused any help with cleaning! All in all I'm extremely pleased with their service. I will definitely be using Gary and Lewis for any plumbing work again. Hope Lewis all the best in his apprenticeship!

14 April 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Ruksana,
Many thanks for sharing this wonderful feedback.

We are delighted with your review.

Kindest Regards

RST BOILERS

Rated 1 out of 5 stars

Promises failed!! Poor Poor Poor

I booked a day off today from work for a survey which was booked in by RST around 6 weeks ago, RST also organised a hive installation which actually came on the promised time.

However they postponed on me at the very last minute for the survey today.

In addition when the certification came it said hive and TRVs installed which is a complete lie, who knows what they tell the government and what they claim for as I have not had no trvs fitted. As for ringing up last minute, and not even rescheduling and showed no empathy from the person it self. Poor customer experience from the other lady.

31 March 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Thanks for leaving a review, your feedback is important to us because we are always looking to improve our services.

We are only human and sometimes things go wrong but we are really sorry to hear that our service wasn’t up to scratch! Now that you have let us know that something isn’t right, we will look into it and one of our Customer Service Agents will aim to get back to you within 3 working days.

Thanks,

Renewable Solutions Team

Rated 5 out of 5 stars

Very happy with Keith 100% recommended

31 March 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hi Zafar,
Absolutely amazing feedback!

We are so pleased we were able to assist with your application.

We work hard everyday but receiving feedback like this makes it all worthwhile.

Many thanks for your custom.

Kindest Regards

RST BOILERS

Rated 5 out of 5 stars

Andy was excellent

Andy was excellent, efficient and very helpful. He was very patient when we couldn’t locate the stopcock.
He worked hard and left the house clean and tidy. He was friendly with the kids and explained everything in detail.

31 March 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Mrs Joanne Brereton,
Thank you for taking the time to share your experience with us we are grateful for customers like you.

Kindest regards,

RST BOILERS

Rated 5 out of 5 stars

Had my boiler fit by Keith top guy…

Had my boiler fit by Keith top guy really professional and excellent at his job would highly recommend.

30 March 2021
Unprompted review
J Mclaughlin Group logo

Reply from J Mclaughlin Group

Hello Ali,

Many thanks for your wonderful feedback, we really are delighted we were able to assist with your application.

Many thanks for your recommendation and your 5-star feedback.

Kindest Regards

RST Boilers

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