Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... See more
Company replied
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See what reviewers are saying
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... See more
Company replied
I ordered a Dewalt finish nailer from the website for an advertised price of $255. Six days latter after contacting customer service, they said the price is $434 and it will be another 2 weeks to get... See more
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... See more
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Construction Equipment Supplier
- Electrical Equipment Supplier
- Factory Equipment Supplier
- Finishing Materials Supplier
Information provided by various external sources
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Contact info
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, United States
- 877-774-8443
- rshughes.com
3.3
Average
717 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a very expensive part and…
I ordered a very expensive part and when calling to check on the back order status they answered on the first ring and it was a rep that accurately answered all my questions on my delivery status.
8 January 2024
Reply from R.S. Hughes
Hello Lorenzo,
We are happy to hear you received the product expertise you needed! We value your feedback and look forward to serving you again. Thank you!
R.S. Hughes Customer Solutions Team
Great customer service
Great customer service. Helpful team reached out to make sure I had just what I needed. Quick delivery, before expected.
8 January 2024
Reply from R.S. Hughes
Hello Margaret,
We are thrilled to hear you received great customer service! We happy to hear this kind of feedback. We hope to continue doing business with you this year.
R.S. Hughes Customer Solutions Team
I was updated during the whole process…
I was updated during the whole process until our order arrived.
8 January 2024
Reply from R.S. Hughes
Hello Lindsay,
We are glad to hear you enjoyed the order process! Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Quick and easy!
8 January 2024
Reply from R.S. Hughes
Hello Eddie,
We appreciate the 5 star rating! Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Well
Well, I placed an order and then got an email back, saying you did not have the merchandise
5 January 2024
Reply from R.S. Hughes
Hello,
We apologize that you placed an order and that it was unable to fulfilled. We appreciate the feedback as we strive to improve our internal processes and procedures. Thank you for the review.
R.S. Hughes Customer Solutions Team
I was charged for the three packages of…
I was charged for the three packages of gloves and never received them in the mail like promised .on the 6 of December. I'm still hoping that they will show up but at this point I am not very hopeful.
19 December 2023
Reply from R.S. Hughes
Hello Gene,
Thank you for reaching out regarding the status of your order. We are sorry to hear you have not received it. We have reached out to your local branch to confirm the status of your order. We will let you know as soon as we hear back.
R.S. Hughes Customer Solutions Team
Update:
Hello Gene,
Your local branch advised they did reach out to you advising they cannot ship to a PO box number and unfortunately did not hear back and had to cancel the order. This order has been cancelled and you should not have been charged. Please feel free to reach out if you have any additional concerns.
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Vickie,
Thanks for the feedback! We are glad to hear your product was delivered quickly!
R.S. Hughes Customer Solutions Team
Best Customer Service!
I've been working closely with Luis Malave and James Rafferty in Miami for almost a year, and my experience with R.S. Hughes is nothing but amazing, Luis and James are extremely attentive and responsive.
5 January 2024
Reply from R.S. Hughes
Hello Anny,
Thank you for the feedback! We are glad to hear you enjoy working with Luis and James from our Miami R.S. Hughes location! We look forward to serving you again!
R.S. Hughes Customer Solutions Team
very fast response on everything I am…
very fast response on everything I am looking for
5 January 2024
Reply from R.S. Hughes
Hello Jayme,
We are happy to hear you experienced efficient communication! We look forward to do doing business with you again!
R.S. Hughes Customer Solutions Team
your service is good
4 January 2024
Reply from R.S. Hughes
Hello Juan,
Thanks for the review! Happy to hear you experienced good service.
R.S. Hughes Customer Solutions Team
Customer service was great however some…
Customer service was great however some communication with your order team and eagle mfg wasn't the best.
5 January 2024
Reply from R.S. Hughes
Hello Robert,
We are glad to hear you experienced great customer service! We are sorry to hear our team's communication fell short, and we will be sure to address this issue with them.
Thank you,
R.S. Hughes Customer Solutions Team
Good communication of product on hand…
Good communication of product on hand vs what was needed given our timeline and requirements. Suitable substitutions were made to fulfill our timeline.
5 January 2024
Reply from R.S. Hughes
Hello John,
Thank you for sharing your positive experience with R.S. Hughes! We are glad to hear received the level of expertise you needed.
R.S. Hughes Solutions Team
Both employees that I delt with at the…
Both employees that I delt with at the Pelham, AL location were very helpful and able to have the product that we were looking for delivered under a tight deadline. Very impressed!
14 December 2023
Reply from R.S. Hughes
Hello Ben,
Thank you for sharing the positive experience you had with your local R.S. Hughes Pelham, AL location! We are glad to hear the items you needed were delivered on time.
R.S. Hughes Customer Solutions Team
No cust. service after the order rcv'd - UPDATE: MADE IT RIGHT!
Received the mat'l in a timely fashion but never received the documentation that was required with shipment. Have sent multiple emails requesting and have received absolutely NO response. Frankly, 3 stars may be a little too high at this juncture.
UPDATE - 01/18/2024: After RSH rcv'd my review they jumped all over it and had this situation resolved immediately. Certainly appreciate their working to make this right. For that I give them the thumbs up!
3 January 2024
Reply from R.S. Hughes
Hello Warren,
We are sorry to hear you haven't received the documentation you requested. We have looked into both of your orders and have reached out to your local branch for a status update on this request. We will update you as soon as possible.
R.S. Hughes Customer Solutions Team
Update:
Warren,
Your local R.S. Hughes operations manager has advised you were sent all necessary documentation you requested yesterday. We apologize this took longer than expected. Please reach out if you need additional assistance.
I still have not received my order.
I still have not received my order.
Robert Chetelat
28 December 2023
Reply from R.S. Hughes
Hello Robert,
We are sorry to hear you have not received your order yet. We have reached out to your local branch and should have an update for you soon. Thank you for your patience.
R.S. Hughes Customer Solutions Team
Update:
Robert,
Your local branch has informed us that this product is currently on an extended back order with the vendor. We apologize for any communication lapses. Your order will be shipped promptly once the product is back in stock. Currently, your order is on backorder until 01/08/24, but there may be an extended lead time. Please let us know if you have any additional questions.
Incomplete order of batteries
Ordered box of batteries, received just one sleave out of the box. Called and it took a follow up e-mail days later to ask for a status. The issue took quite some to resolve and then ship.
1 January 2024
Reply from R.S. Hughes
Hello Paul,
Thank you for the feedback. We apologize for the inconvenience you experienced. We value your review and will forward this feedback to your local branch. If you have any additional concerns please feel free to reach out.
R.S. Hughes Customer Solutions Team
Online ordering was easy
Online ordering was easy; the merchandise was delivered within the promised time window.
1 January 2024
Reply from R.S. Hughes
Hello!
We are glad to hear the ordering process was easy. Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Renita,
We are happy to hear it was easy for you to order online and that you experienced prompt shipping. We look forward to working with you again. Thank you!
R.S. Hughes Customer Solutions Team
Quality product delivered as promised.
1 January 2024
Reply from R.S. Hughes
Hello David,
Thank you for leaving us a review! We are happy your order was fulfilled as expected. If you ever have any questions or concerns please feel free to reach out.
R.S. Hughes Customer Solutions Team
The customer service was excellent
The customer service was excellent, but I cannot give a five-star rating because the company sold me an item that was already out of stock at the time of purchase. The customer rep. was able to track down the item that I was looking for.
1 January 2024
Reply from R.S. Hughes
Hello,
Thank you for the review and for the honest feedback. We value your business and hope to serve you again.
R.S. Hughes Customer Solutions Team
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