Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens... See more
Company replied
I ordered a Dewalt finish nailer from the website for an advertised price of $255. Six days latter after contacting customer service, they said the price is $434 and it will be another 2 weeks to get... See more
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... See more
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Construction Equipment Supplier
- Electrical Equipment Supplier
- Factory Equipment Supplier
- Finishing Materials Supplier
Information provided by various external sources
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Contact info
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, United States
- 877-774-8443
- rshughes.com
3.3
Average
717 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was floored! I live person called me!
Mark is simply amazing. I received a courtesy call after placing my order. A live person doing long distance business relations the old fashioned way, that's a star in my book! In a world of internet shopping and staring at these little flat brains we call phones for email confirmations and what not; it was nice to actually use my phone as a phone. The minor issue with my order is too miniscule to mention and Mark resolved it quickly when I called him back with the correction needed. I've already told a few friends about this experience and we'll be using R.S. Hughes for our epoxy adhesives. The quality of product is important when working with composites and we aren't disappointed yet. Just placed another order this morning.
22 December 2023
Reply from R.S. Hughes
Hello Delane,
Thank you for sharing your experience with R.S. Hughes! We value your feedback and we are happy to hear Mark provided great customer service! We looked forward to doing business with you again.
R.S. Hughes Customer Solutions Team
I have not received my order yet.
22 January 2024
Reply from R.S. Hughes
Hello Lori,
We apologize you have not received your order. We have reached out to your local branch and should have an update here soon. Thank you for your patience.
R.S. Hughes Customer Solutions Team
Update - 01/23/2024
Lori,
Carter, our sales representative has advised he has reached out to you and has not heard back. This order is currently on a shipping delay because of some recent ice storms. We apologize for the inconvenience. Please reach out if you have additional concerns.
Ordered incorrect item
Ordered incorrect item and going back and forth with email communication, then Conner, the Operations Manager called me and worked with me. He was extremely patient and helpful. Great Customer Service from Conner!
Thanks again!
15 January 2024
Reply from R.S. Hughes
Hello Jane,
We are so happy to hear Conner was able to assist you! Thank you for sharing your purchase experience. We look forward to doing business with you again!
R.S. Hughes Customer Solutions Team
From the moment I placed my order…
From the moment I placed my order online, I felt that this was going to be a nice experience.
There was a delay on my order but when you call in for customer support, you receive high quality service, making the delay not an issue.
18 January 2024
Reply from R.S. Hughes
Hello Gladys,
Thank you for sharing your purchase experience with us! We look forward to serving you again with the same high quality customer service.
R.S. Hughes Customer Solutions Team
Got what I needed.
18 January 2024
Reply from R.S. Hughes
Hello CJ,
Thanks for the 5 Star rating!
R.S. Hughes Customer Solutions Team
Ordering is easy
Ordering is easy, I received detailed shipping information right away. (Order shipping in 2 shipments). Customer service is great.
16 January 2024
Reply from R.S. Hughes
Hello Sue,
Thank you for the feedback! It is nice to know your local branch provided great customer service.
R.S. Hughes Customer Solutions Team
Easy to order and I received my order…
Easy to order and I received my order fast. I was also informed that part of my order was coming from another warehouse and I still received that in a timely matter.
15 January 2024
Reply from R.S. Hughes
Hello Kathy,
It is nice to hear you enjoyed your last purchase experience with R.S. Hughes! We are happy your items were delivered in a timely manner. Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Extremely helpful and easy to work with.
15 January 2024
Reply from R.S. Hughes
Hello Joe,
Thank you for the positive review! We are happy to hear you received great customer service.
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Josh,
Glad to hear you enjoyed your purchase experience with R.S. Hughes!
R.S. Hughes Customer Solutions Team
The efficiency of your ordering
The efficiency of your ordering and delivery processes. Placing an order was seamless, and I was kept well-informed throughout the entire shipping process.
15 January 2024
Reply from R.S. Hughes
Hello Omar,
Thank you for the feedback! We are thrilled to hear you enjoyed the efficiency with our order and delivery process.
R.S. Hughes Customer Solutions Team
Corrective action pending
we had several packages that leaked because of how it
was packaged for shipping. we requested a corrective action and it's been 3 months and haven't heard back from quality department.
15 January 2024
Reply from R.S. Hughes
Hello Deborah,
We apologize you have had packages leak and we sorry to hear there has been some lack of communication. We have reached out to your local branch and will have someone reach out directly to you. Please let us know if you have any additional concerns at customersolutions@rshughes.com.
Incredible customer service!!
8 January 2024
Reply from R.S. Hughes
Hello Melissa,
We are glad to hear you received incredible customer service! We look forward to your future business!
R.S. Hughes Customer Solutions Team
Dont sweat the small stuff
It did take a little longer to get my product then I thought, even with the card problem.
12 January 2024
Reply from R.S. Hughes
Hello,
Thank you for the feedback. We value your review as we continue to learn and grow as a company. We hope to serve you again, thank you!
R.S. Hughes Customer Solutions Team
Reasonable pricing and fast shipping
12 January 2024
Reply from R.S. Hughes
Hello Carl,
Thank you for the 5 star rating! We appreciate your review!
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Dale,
Thank you for the review! We are happy to earn your business.
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Ellen,
We are happy to hear you experienced great customer service! Thank you!
R.S. Hughes Customer Solutions Team
I placed an order for 12 saws and they…
I placed an order for 12 saws and they did not inform me until the date they were suppose to be delivered that they were out of stock, and that is only because I had emailed them asking where my order was. Horrible customer service! I would not recommend this company to anyone.
13 December 2023
Reply from R.S. Hughes
Hello Jorme,
Thank you for the feedback. We apologize your order was not fulfilled. We'll ensure this feedback is forwarded to your local branch. Please reach out if you have additional concerns.
R.S. Hughes Customer Solutions
Still no product ordered on 12/5/23
4 January 2024
Reply from R.S. Hughes
Hello Mike,
We apologize you have not received your order. We reached out to your local branch and lead times are being pushed back by the vendor for the items you need. Your local branch did advise they have communicated the status of this order with you. Please reach out if you have any additional concerns.
R.S. Hughes Customer Solutions Team
Good communication and fast ship.
9 January 2024
Reply from R.S. Hughes
Hello Gary,
We are glad to hear experienced good communication and fast shipping. Thank you for the feedback!
R.S. Hughes Customer Solutions Team
Reply from R.S. Hughes
Hello Nathaniel,
We reached out to your local branch and they advised you have cancelled your order. We do apologize for any and all miscommunication. We are sorry for the inconvenience you experienced and appreciate the feedback you provided.
Thank you
R.S. Hughes Customer Solutions Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.