My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Pension Draw Down
prompt service regarding my pension full details sent out to me to verify the information requestd
very happy with the service from Royal London
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you received prompt service and that the details sent out met your expectations. We appreciate your positive feedback about our service!
Our representative was polite
Our representative (Jason Kerr) was polite, clear and concise, explained our options perfectly whole also answering all of our questions.
Because of him, we accomplished what we needed and now have the next appointment scheduled.
Just the kind of service you'd hope for.
4 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our representative was polite, clear, and concise, and explained your options perfectly. It's wonderful that all your questions were answered, and you accomplished what you needed. Thank you for your positive feedback.
The Staff are very supportive and…
The Staff are very supportive and helpful at Royal London with my personal pensions
A thank you to the team
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team was supportive and helpful with your personal pensions. We appreciate you sharing your feedback!
Pleasant and efficient Rhonda
Rhonda was very pleasant and efficient and took me through the process very thoroughly.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was pleasant and efficient, and thoroughly guided you through the process. We appreciate your positive feedback!
Answered my query with no fuss
Answered my query with no fuss. I have spoken to Royal London a few times now and they are always professional, polite and knowledgeable.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We're so happy to learn that your query was handled efficiently and that our team is consistently professional, polite, and knowledgeable.
Professional friendly service
Alison listened to my enquiry and advised me on the available options in order that I had all the necessary information. Once I decided on my preferred option she guided me through the process in a friendly and professional way.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're very pleased to hear that you received all the necessary information and that our team member guided you through the process in a friendly and professional way.
Very polite clear accurate and cheerful
Very polite clear accurate and cheerful
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so glad to hear that you found our service to be clear, accurate, and cheerful! Thank you for taking the time to share your positive feedback.
Alison Ashton was very professional
Alison Ashton was very professional, friendly and helpful and checked to verify that all security measures were taken.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're so happy to learn that our team member was professional, friendly, and helpful, and ensured all security measures were taken.
Michelle was brilliant , extremely helpful!
Michelle was brilliant , she helped me with my questions and confidence to move forward with the process. She is a credit to your company.
Thank you
Graeme
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was brilliant and helped you with your questions and confidence. We appreciate you taking the time to share your positive experience!
Excellent service
Being able to swiftly speak to an advisor is a real blessing in these AI dominated days.
It was no more than a couple of minutes before I got through to Greta who was one of the most polite, helpful and efficient advisors at any company I have ever spoken to.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that you had such a positive experience and that you were able to connect with our team so quickly. It's wonderful to know that our team member was polite, helpful, and efficient. Thank you for your kind words.
Excellent service as always
Took a little longer than normal for my call to be answered. But once I got through the lady I spoke to was extremely helpful and answered my query straight away. Excellent service as always.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was extremely helpful and answered your query straight away. We appreciate you sharing your positive experience.
Truly shocking experience.
6 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member was very helpful and went through everything with you. Thank you for your positive feedback!
Quick and very helpful in answering my…
Quick and very helpful in answering my questions and generally easy to get through to the right person as I used the telephone.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that your questions were answered quickly and that you found it easy to connect with the right person by telephone. Thank you for sharing your positive experience!
My problem was resolved but I waited too long to be put through.
The people I spoke to were very help and responded appropraitely and positively to my enquiry. This was followed up promptly by an email confirmation. I cannot fault them.
It was, However, annoying to have wait a long time to be put through to the relevant persons. The call took 30 minutes when it should have taken 5-10 minutes. the time taken to answer calls could be much improved.
2 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you taking the time to share your feedback. We are glad to hear our team provided helpful and positive assistance, and that you received a prompt email confirmation. We sincerely apologise for the extended wait time you experienced when trying to connect with us. We are actively working to improve our call response times to ensure a more efficient experience for all our customers.
Good Service
After wating a long time to be answered, Jamie was informative and polite
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that our team member was informative and polite. We appreciate your patience and positive feedback.
I like the new app on my royal pension
I like the new app on my royal pension
But not sure about the “Hi Boss”
It would be more personal if it said my first name name
4 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback on the new app. We understand your preference for a more personalised greeting and will consider this for future updates.
Rhonda
Rhonda, was very professional & helpful in dealing with my request. Clearly explained everything I needed to know & ensured I understood the process.
Made me feel at ease & didn't baffle me .
I am really happy with the service provided by Rhonda
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was professional and helpful, clearly explaining everything you needed to know. We appreciate you highlighting that you felt at ease and understood the process.
Excellent customer service
Excellent customer service, very polite and knowledgeable staff, I requested a bespoke document which was delivered to my email box the same request was made.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you experienced excellent customer service and found our staff to be polite and knowledgeable. It's wonderful that your bespoke document was delivered promptly.
Professional, Friendly and Exceptionally Helpful
I recently had the pleasure of speaking with Rachel Abberdsley at Royal London Annuity Bureau, and I can't thank her enough for the help she gave me.
I was feeling quite confused about my annuity options and wasn't sure what I needed to do. Rachel immediately put me at ease with her friendly, light-hearted approach and took the time to explain everything in plain English. She listened patiently to my concerns, answered every question without making me feel rushed, and found solutions that completely cleared up the worries I had.
It's rare to find someone who combines professionalism with such a warm and approachable manner. By the end of the conversation I felt informed, confident and reassured that I was making the right decisions.
Rachel is a real credit to Royal London Annuity Bureau, and I wouldn't hesitate to recommend both her and the company. Thank you again for making what I thought would be a stressful experience so straightforward.
3 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so happy to hear about your positive experience and appreciate you sharing such kind words. It is wonderful to know that our team was able to provide clear explanations and alleviate your concerns, making a potentially stressful situation straightforward. We are grateful for your recommendation.
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