My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
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Review summary
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It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
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Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
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Imogen was very professional and…
Imogen was very professional and extremely helpful. First class!
25 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad you found our service professional and helpful. Thank you for your kind words!
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback. We are glad you found our service easy to use.
The speed of actioning my income…
The speed of actioning my income payment request was 5 stars. In general the performance of my pension has been fantastic over the years beating my expectations considerably.
25 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear about your positive experience with us. We appreciate you sharing your satisfaction with our service and pension performance!
Long unacceptable wait times when…
Long unacceptable wait times when ringing to ask a question or have a query
Very long process and longer response times when emailing
15 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to our call wait times. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Great customer service
It is so nice to be able to speak to actual human beings, after explaining to the customer service advisor my query, they promptly redirected me to the pension beneficiaries team. The gentleman I spoke to was excellent, he was very pleasant and polite, took the time to explain things in detail and more than happy to answer all my questions to ensure I had understood the process and options available to me.
24 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear about your positive experience with our team members. It's wonderful to know that you found them pleasant and helpful, and that your questions were answered thoroughly. Thank you for sharing your feedback!
Greta was absolutely fantastic
Greta was absolutely fantastic! We spoke on the phone yesterday and I needed a call back today at 4pm and there was the call spot on at 4pm and we finished processing my request within 15 mins. Would highly recommend
24 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear about your excellent experience! It's wonderful to know we could assist you so efficiently. We truly appreciate your kind words and recommendation.
Excellent customer service
I called to increase my pension draw down. I was put through to a customer service representative within a few minutes. She dealt with the request quickly and it was all done in less than 10 minutes, the changed payment is set for next payment date. Really impressed with the ease of contacting someone. The speed of service and ability to request the changes pension when I need to.
19 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are delighted to hear that your request was handled so quickly and efficiently. We appreciate your positive feedback regarding our service speed and ease of contact. Thank you for sharing your experience.
No hassle.Clear and straightforward.
24 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad it was clear and easy for you. Thank you for your feedback.
Lucy was extremely helpful and provided…
Lucy was extremely helpful and provided excellent customer service
24 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad our team provided excellent, helpful service. Thank you!
Reply from Royal London Mutual Insurance Society Limited
We're glad our team was patient and helpful!
Very helpful conversation with a lady…
Very helpful conversation with a lady today so easy to talk to.
24 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are glad our team was helpful and easy to talk with. Thank you for your feedback!
The representative that I spoke with, Samantha, fantastic service
The representative that I spoke with, Samantha, was very helpful, walked me through all of the information required and made sure I fully understood my options; great service.
17 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're glad our team member was helpful, provided all the required information, and ensured you understood your options.
Very helpfull and professional
I spoke to Martin Coe who was extremely helpful with my request regarding the drawdown of my pension and everything has been sorted on the same day. I also spoke to Bailey to begin with who took all my details before passing me over to Martin which made the transition seemless.
23 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear we could assist you efficiently with your pension drawdown. It's wonderful to know our team provided a seamless experience. Thank you for your kind words!
Sharon smith was helpful and thorough
23 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your kind words. We're glad we could help.
Reply from Royal London Mutual Insurance Society Limited
We are glad you enjoyed our service. Thanks for taking the time to leave feedback.
Reply from Royal London Mutual Insurance Society Limited
We appreciate your kind words. Thanks for taking the time to leave feedback.
The lady Theodora Cho was so polite and…
The lady Theodora Cho was so polite and helpful and explained everything so well and politely.
23 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear our team provided such a positive and helpful experience for you.
Michael explained everything clearly so…
Michael explained everything clearly so that I understood the process and consequences of withdrawing tax-free money, and was also a genuinely nice guy to talk to.
23 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear everything was clearly explained. Thank you for your kind words!
Debbie was great!
Debbie was great!! Quick friendly and efficient.. t'was a pleasure!!
23 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad our team provided great service. Thank you!
Good going on dire
I used to think that Royal London was a reasonable organisation, but once you try to move away from them the problems start.
They try to block your move at every step.
On top of that, when you actually manage to get the progress moving - they then block your account to ensure that you cannot see the information about what your have invested up to the point of requesting to leave.
22 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to your transfer. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
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