Royale Stones Ireland Reviews 

215
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including unique and high-quality tiles, often highlighting the great variety available. Many people highlight the staff for being professional, helpful, and knowledgeable, offering excellent suggestions and clear communication throughout the process. Reviewers frequently mention the quick and efficient delivery service, often noting free delivery, flexibility with dates, and items arriving well-protected. However, some customers also noted concerns regarding delivery, mentioning occasional issues with delivery partners and instances where items were left in unsuitable locations or experienced delays.

What people talk about most

Product

Customers had positive experiences with products, praising their high quality, great variety, and unique... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the high quality of products, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising efficient and quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Stones are super professional and great to deal with. Excellent customer service. We ordered stones which had a slightly too long lead time, and Aaron was an absolute rockstar. He went above an... See more

Rated 5 out of 5 stars

Royale Stone has an extensive range of outdoor tiles at competitive prices. Aaron in the shop in Tallaght was particularly helpful in assisting me to select my outdoor tiles. Royale also have a good r... See more

Rated 5 out of 5 stars

Aaron in Sales was very helpful with great suggestions. Wide selection. Free delivery which I don't get with other suppliers. Business discount which I don't get with other suppliers. From Mike -... See more

Rated 5 out of 5 stars

Great help from Aaron & Vishal whilst choosing our tiles, and flexibility on delivery dates. They had a great selection of outdoor tiles for us and we are delighted with the end result. We were able t... See more


Company details

  1. Landscaping Supply Store

Written by the company

Royale Stones is a supplier of garden paving and patio slabs. We have a wide range of Porcelain Paving, Indian Sandstone, Granite Paving and Slate paving in Ireland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(215)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

I do not recommend this company to… I do not recommend this company to anyone because they are not serious, they are irresponsible. I ordered tiles from them for the garden, I paid, after which I was

I do not recommend this company to anyone because they are not serious, they are irresponsible. I ordered tiles from them for the garden, I paid, after which I was told that I would have the tiles in a week. I have the tiles delivered I received a message that the tiles were sent wrongly from the UK then I had to wait another 10 days for them to deliver my order to my home and instead of three pallets of tiles they brought me only one The same situation that happened it happened to me, it also happened a year ago to another acquaintance of mine, so I don't recommend this company, be careful where you order and who you buy from

1 June 2024
Unprompted review
Royale Stones Ireland logo

Reply from Royale Stones Ireland

Hello Doris
We're genuinely sorry to hear about your experience. Your feedback matters to us, and we apologise for falling short of your expectations. We faced few issues in fulfilling your order timely and manual errors did end up delaying your order. However, I can assure you that your experience isn't reflective of our standards and we're working diligently to prevent such instances. Your input is invaluable as we continue to work on improving our services.
Warm Regards
Royale Stones Team

Rated 5 out of 5 stars

We purchased floor and wall tiles from…

We purchased floor and wall tiles from Royale Stones and couldn't be more satisfied. Vishal and Jonathan were a pleasure to deal with. The product quality is outstanding, and any issues we encountered were promptly resolved. Our garden transformation is complete, and we couldn't be happier. Thank you Vishal and Jonathan! We highly recommend Royale Stones to anyone so look no further!

28 June 2024
Unprompted review
Royale Stones Ireland logo

Reply from Royale Stones Ireland

Thank you so much for your kindest words! We are so happy to hear your garden turned out as you wished for and are so happy to be a part of the works:)

Rated 5 out of 5 stars

Customer service at its best

Customer service at its best. I recently bought premium Italian porcelain slabs for my patio. These guys were amazing from start to finish.

Slabs arrived early In perfect condition and they went out of their way to get them to me asap to align with guy laying the patio.

I recently changed my plans and ordered a few more and again they have gone out of their way to get them to me quickly.

Very impressed by this company and would highly recommend.

18 June 2024
Unprompted review
Royale Stones Ireland logo

Reply from Royale Stones Ireland

Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high

Rated 5 out of 5 stars

Very good experience.. highly recommend

Very good experience for the entirety of the process. Viewing the wide range of stones they had and great customer support. Vishal was very obliging and flexible about delivery options. Would highly recommend royale stones. I had visited other stores but never had a doubt that I would choose here. We went for the Marbella patio stones for a finish. I just need to lay them now 🤗

1 May 2024
Unprompted review
Royale Stones Ireland logo

Reply from Royale Stones Ireland

Thank you for the lovely review David! We are hoping that the garden turns out amazing :)

Rated 5 out of 5 stars

I’m delighted with our tiles from Royal…

I’m delighted with our tiles from Royal Stones. They have a really stylish range of tiles at great prices. The staff were always friendly providing lots of samples and advice in the decision making process. We ended up with one different tile to our original order due to stock issues but we were refunded the price difference and it worked out really well. I would definitely recommend.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent customer service and…

Really excellent customer service and prices. The tiles i ordered were out of stock unfortunately but I was contacted with alternatives and given a more expensive tile for the price I originally paid. Really friendly staff and delivery driver. Would definitely buy from them again.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service !!!!
Delighted with the limestone slabs I ordered and the patio we did looks better than we imagined, .
Very quick delivery service (which I needed )

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the moment I walked into Royal Stones, I was met with a level of customer service that was truly second to none. The staff were not only friendly and welcoming but also incredibly efficient, ensuring that my needs were met promptly and with great attention to detail.

Whether it was answering my queries or providing expert advice, the team at Royal Stones demonstrated professionalism and a deep commitment to customer satisfaction. Their efficiency did not compromise the quality of service, which was maintained at the highest standard throughout my experience.

I highly recommend Royal Stones to anyone in need of their services. Their dedication to excellence is evident in every interaction, and it's clear that they go above and beyond to ensure their customers are happy. A big thank you to the team for making my experience so positive!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent value and great delivery service

Before finding Royal Stones I had looked for these cobblestones at several different providers.

Initially, my ideal colour wasn't available but I was reassured by Vishal that they would be bringing them in again in a few weeks.

Sure enough, when I got back in touch, they were in stock. I ordered them and they arrived precisely when they said they would, by their delivery partner (who were great, as it was on heavy pallets, the driver wanted to ensure they were in the correct place)

I am based in Tyrone and I would say that Royal Stones provided the best value of any supplier with excellent delivery.

I would highly recommend them to anyone.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

NOT GREAT QUALITY VINYL

Product I got was not of good quality, the vinyl flooring fell apart within few months there are gapsin flooing, bubbled up at joints even though there is no water leakage of spilage or anything like that...

18 May 2023
Unprompted review
Rated 4 out of 5 stars

The sales service of Royale is good

The sales service of Royale is good. Last time, I entered a more than enough amount of tiles for my backyard , they were very patient to listen and make serval changes for me. They also arranged refund and provided all necessary information so that I was able to check with my bank. This time, I make another purchase for a very small project and the sales consultant demonstrates same patience and diligent.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

They have nice collection, I had a wonderful experience dealing with them. Sales person was very nice, helpful and patient. Buying went smooth, items arrived on time. After sale experience is great too

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and fantastic tiles.
Very reasonably priced.
Didn't have enough of the tiles we ordered, but, provided us with another tile at a reduced price.
Replacement tile better than originally picked tile
Thank you Royale Stone for all the extra help.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

excellent highly recommend

We have used them on numerous occasions for the last 3 years always an amazing service and easy to get hold of. We have done our own back garden with the porcelain tiles and also my mothers.
Highly recommend ⭐️⭐️⭐️⭐️⭐️

25 May 2023
Unprompted review

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