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Royal Canin Reviews 5,349

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I just switched my 1 year old lab to RC after falling in the trap of buying the "HUMAN GRADE, GRAIN FREE " BOUTIQUE brands and watching him have inconsistent bowel movements and lethargy from them. H... See more

Rated 1 out of 5 stars

My dog sadly got diagnosed with diabetes in December 2025, which was a life changing event for him. We are on a rollercoaster with his insulin dosage as he is unstable still. Now Royal Canin have stop... See more

Company replied

Rated 5 out of 5 stars

As a breeder & nutritionist, I want the very best start for my kittens, and perfect health for my Queens. It’s easy to feel ‘Food Shamed’, with some social media marketing, that makes you believe th... See more

Rated 3 out of 5 stars

Product is fine. But DPD don't offer a time slot for the delivery. Moreover, if you are not in residence when they deliver they will not arrange another time but take goods to a collection point .... See more

Company replied

Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Food Manufacturer
  4. Pet Store

Written by the company

The Royal Canin company, owner of the ROYAL CANIN® brand, is a division of Mars Petcare and the global leader in Health Through Nutrition for cats and dogs. Founded in 1968 by French veterinarian Dr. Jean Cathary, Royal Canin has been continually working and partnering with veterinarians, nutritionists, breeders, and other pet professionals around the world to improve pet health and well-being. Based in Aimargues, in the south of France, we are proudly operating in more than 100 markets with 8,500 Associates all over the globe united by the same Purpose: A BETTER WORLD FOR PETS. Our mission is to transform the health and well-being of each cat and dog by pushing the limits of nutrition and knowledge in partnership with pet professionals. Our unique approach always places cats and dogs at the heart of the innovation process. Their age, lifestyle, size, breed, and activity level are observed through science to produce specific diets for each animal’s specific needs. Carefully curated nutritional products and tailored formulas are available at pet specialty retailers and veterinary hospitals worldwide. To learn more about us, please visit www.royalcanin.com.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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Rated 1 out of 5 stars

I had 5 cats

I had 5 cats. 2 died prematurely with kidney failure. 1 of my other cats was drinking an awful lot of water she always had scent gland abscesses as did the 2 that I lost. I started giving all 3 fresh poached chicken & Sheba wet jelly food. Now all 3 cats have new energy all the smelly breath has gone no abscesses. Id never recommended Royal Canin. No vomiting.

3 January 2025
Unprompted review
Rated 2 out of 5 stars

Dog food delivery

2nd month running the order was late ,last month you didn't have the stock,this month the carrier didn't deliver until today, so I had to go out the weekend and buy more. I was informed last Friday it left Hinckley depot and got no information until this morning it arrived at Feltham.

6 May 2025
Unprompted review
Royal Canin logo

Reply from Royal Canin

We understand your frustration with the recent delays in your order. We strive to provide timely deliveries and are disappointed to hear that this has not been the case for you. We are working to improve our delivery processes and will investigate this specific instance to understand what went wrong. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Thank you for delivering so quickly!

Awful to say but let down very badly by an alternative puppy food supplier whom we ordered with 2 days before collecting our puppy and 2 weeks later still hadn’t arrived! …so we were very relieved that we moved quickly to your company and you delivered Including the bank holiday within 48hrs thank you. And relieved that our puppy didn’t get too upset by the food change!

6 May 2025
Unprompted review
Rated 4 out of 5 stars

Advice by phone useful

Good advice given by phone, but it was a little guarded. Done by script? It wasn't made clear that your wet and dry ideal was just one tin of the former. Maybe I didn't ask the right questions. All else, ordering and delivery, fine

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Important food for my dog since 16…

Important food for my dog since 16 years and hopefully longer than 20 ;-)))

I am giving my dog since 16 years royal canin. She is still fit and happy. Of course, lifestyle is important, but what if I didn't have Royal Canin? Only canned food? Many thanks to the company owners and employees of Royal Canin.

24 April 2025
Unprompted review
Rated 1 out of 5 stars

This food is making animals sick.

My cat has been on SO canned food from RC for about a year. It went OK at first but within a month or so, started having diarrhea and vomiting intermittently. Over time, those episodes are more and more frequent with bloody diarrhea in the last bout. Talked to vet and switched him to a different brand urinary diet and he's been much better ever since. Contacted RC and all they say is that they'll look into and there are no active recalls or issues they know of. How many people have to report issues before the company figures out what the heck is going on? Go on Reddit and hear pet owners all across the board (cats, dogs, wet food, dry food...) suddenly having allergy-like symptoms. Something in their food is making pets sick. It's appalling, especially since they're so expensive! They're clearly not doing their due diligence to figure this out.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

The dog food was delivered to a…neighbour even though I was home.

The dog food was delivered to a neighbour even though I was home. THe delivery person didn't even knock on the neighbour's door but just left it there. The neighbour had to walk two 12kg bags of dog food up to my house! Neither they nor I am happy.

23 April 2025
Unprompted review
Royal Canin logo

Reply from Royal Canin

We understand your frustration with the recent delivery of your dog food. It sounds like the delivery process did not meet your expectations, and we apologize for the inconvenience this caused. We value your feedback and will use it to improve our delivery procedures.

Rated 1 out of 5 stars

I didn’t expect my delivery to be thrown

I didn’t expect my delivery to be thrown over my gate !! The box was far too big for the bag of dog food and either broke as it was thrown over the gate( which is easy to open) or on contact with the ground. My dog food is expensive and I expect it to be delivered with some care.

23 April 2025
Unprompted review
Royal Canin logo

Reply from Royal Canin

We understand your frustration with the delivery of your dog food. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We take all customer feedback seriously and will use this information to improve our delivery processes.

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