Royal Bathrooms Reviews 

I ordered a shower tray and needed it quickly, so I paid for next day delivery. When the item still not had not arrived by the end of the 1pm - 3 pm window I had been given, I called customer service only to be told that the item would actually not be delivered until the following day, not that day. In addition, they said they couldn’t give me a precise time for delivery for the following day. The customer service assistant clearly did not know what she was talking about, because I had received two texts telling me when to expect the shower tray on that day and now she was saying that no text had been sent and it was scheduled for the following day. After I insisted a number of times that she was wrong, she asked if she could look into it and call me back. At about 4pm she called me back to tell me that the item would indeed be delivered that day she had spoken to the driver and he was about half an hour away. The item was delivered at 4:30 by a lovely man who had been stuck in traffic. I was his last call. I was relieved, signed for the item, and watched him drive away. Something told me to open the box just to make sure everything inside was okay (my plumber was expecting to fit it the following morning and any delay would derail all the work he had planned for the rest of the week). On opening the box which was clearly marked ‘square 900mm by 900mm shower tray’, I found not a square shower tray but a quadrant shower tray which was completely unsuitable for my needs and not what I had ordered at all! At 4:30 pm it was virtually impossible to find a replacement elsewhere that I could pick up in time for the following morning. That size of square tray is not generally held on the shelves to click and collect anywhere, so I was completely stuck! Needless to say thanks to this stressful experience with Royal bathrooms and their clear incompetence at delivering the correct item at the correct time, I will not be ordering from them again and I would not recommend them to anyone for anything. If a company cannot even ensure that the correct item is in the correct box and not sent out to customers, they really shouldn’t be in business.

Great product at a good price. Quick delivery too

Great quality and very fast delivery

Great delivery service but shower enclosure that was purchased, was cheap crap.
I’ve installed a few shower enclosures in my time but this has got to be the worst.

Great product and prompt delivery

Easy ordering quick delivery quality products

Been using these for a few months now … family run business.. good communication… good value products.. thankyou Royal Bathrooms

Easy ordering, on time delivery, good product

Ordering process straightforward, even contacted team just to confirm items prior to ordering they where very helpful & pleasant. Items delivered next day by really nice courier, all items perfect & beautiful.

Great service, really quick delivery. Highly recommended.

Easy to order.
Kept up to date with order and delivery. Delivery was excellent and on time.

From searching to purchasing to delivery Royal Bathrooms were excellent from start to finish.
The bathroom cabinets were packed well and are very well made.
Thank you Roysl Bathrooms for the great service.

Excellent communication, fast delivery and top class quality brushed brass shower screen. Non chrome ones are hard to find but Royal Bathrooms saved the day, thank you.

Yet to use product will comment when installed but device up to now great

I had a fault on a toilet Pan; the manufacturer would not replace the pan even though it was clearly faulty. Royal Bathroom who supplied the toilet went above and beyond and set a new one free of charge, I certainly buy again from this company.

Great service, great products and also delivery was on time, will be using your company again in the future

Staff were helpful and I managed to order and receive what I needed .