Better Garden Reviews 

SCAM…ordered $300 power tool for Christmas gift and 2 weeks later nothing received. No contact number only an email address and surprise, surprise, no response. Now payment dispute through PayPal.

I ordered 2 hoses no product dispatched
Sent email and straight away they sent tracking number which does not work
Scam

⚠️ Warning: This product only comes with a 14-day warranty - that should be your first red flag. My hose started leaking after just three months, and it’s only been used on weekends to wash the car. Clearly a cheap, low-quality import. I contacted Better Gardens and they refused to refund or replace it, claiming it’s “out of warranty”. Very disappointing - not a trustworthy product or seller.

The instructions are not explained, it does not give you information on when to turn or not what you are assembling, they only give you numbers and letters, we are missing some washers, there are holes that do not match, although the aluminum material is fine.

I never realised that the worn rubber leg end-caps could be so easily replaced. I ordered them and they came promptly and were easy to fit.

Well made furniture delivered professionally.

No problems ordering the furniture I wanted. Delivery was spot on. Table was straightforward to assemble and everything needed was in a pack including tools! Very pleased with my purchase

Extremely helpful from the beginning until delivery

Very promp and very efficient. Many thanks.

They sent the wrong sized caps we had ordered but sent out new ones free of charge immediately! Excellent friendly team too! Many thanks!

02/05/23 Ordered Royal Kensington Sunlounger. 01/06/23 phone call and email from Royal Garden advising item water damaged so unable to fulfil order. Promised refund would be processed straight away but by team in Germany so would take a few days to show on my account.
19/06/23 refund still awaited.
07/07/23 refund received following escalation through PayPal

Ordered 2 Savoy garden chairs to add to existing ones bought 17 years ago (surprised to find they were still available after all that time).
Online system was quick and easy. Delivery could be improved by being informed whether morning or afternoon delivery.
Unfortunately, both chairs were damaged. Contacted Royal Garden who promptly organised replacements. When these arrived I saw that they too were damaged in exactly the same way as the first pair, so I refused to accept them and returned all four chairs via the carrier.
I asked Royal Garden for a full refund. There was no problem with this and money was back in my account the same day.
Royal Garden need to improve their Quality Control, especially when replacement stock is sent out.

Very happy with the product and the speed of delivery

Product just as described and arrived as promised. Kept us informed about delivery timing. Was well packed and delivered with care.
Great product and very happy with the quality and was quick to put together.

The quality of your product seems to be outstanding. The delivery was on time. All in all, very satisfactory.

Couldn’t actually provide me with what I wanted by way of small replacement parts but customer service was excellent in trying to do so.

The garden furniture set I have ordered is in excellent condition. The delivery was excellent too. Would definitely recommend my friends to buy from Royal Garden furniture.

We ordered a set of seat covers and the wrong item has been delivered TWICE. Not at all impressed.