Better Garden Reviews 

197
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more

Rated 1 out of 5 stars

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more

Rated 1 out of 5 stars

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more

Rated 1 out of 5 stars

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more

Company details

  1. Garden Center

Written by the company

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.3

All reviews

(197)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We've had the garden furniture for a few years but had lost some of the rubber footcaps. Grant of Royal Garden was very helpful in sourcing replacements for us and this was hugely appreciated.

7 November 2021
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I already have a table and chairs from Royal Garden which is still in excellent condition after ten years and I originally contacted them in order to obtain some new feet caps but I was tempted by a couple of special offers that I noticed on their website, a small folding table and some seat cushions. In every way I am very happy with the products, which arrived in good order, and the service.

8 October 2021
Rated 5 out of 5 stars

Great quality products and service

Have had a set of garden table and four chairs for 10+ years now. Have never covered them in winter and they are still in great condition, you would never know they are that age. We lost the plastic feet off of one of the chairs after moving and the customer service has been great - sending out replacements very promptly. In short, very happy with quality of the product and service. thumbs up :)

28 September 2021
Unprompted review
Rated 5 out of 5 stars

The Royal Garden furniture looks…

The Royal Garden furniture looks beautiful on our terrace and it was delivered sooner than you said so that was a bonus. The quality is excellent and it is very comfortable. Thank you. Your driver was very courteous.

7 September 2021
Rated 5 out of 5 stars

Excellent garden Dining Set

Excellent garden Dining Set, very comfortable chairs and I recommend ordering the cushions as they are cleverly fitted and well priced. Everything arrived in perfect condition with a really helpful driver.
The only thing to watch for is the absence of a hole in the table for an umbrella.

4 September 2021
Rated 5 out of 5 stars

We bought 6 new chairs and seat…

We bought 6 new chairs and seat cushions to replace the ones we bought 20 years ago. The table is still in marvellous condition considering it's been left to our elements in these later years. I don't think the cushions are quite as smart as our previous ones but they do look wipeable. Looking forward to another 20 years.

26 August 2021
Rated 4 out of 5 stars

Service/delivery excellent

Service/delivery excellent. Product great. The only slight negative is the quality of the cushions. We have another identical set bought 10+ years ago, which incidentally is still as good as new, but the cushions on the new set have definitely been down graded. Not nearly so good - cost cutting at work here! In my opinion, it would be better to charge a bit more and have the better quality. Otherwise, perfect, especially the driver who delivered it ... service with a smile, despite having been on the road since the early hours of the morning. I hope he is well remunerated!

24 August 2021
Rated 5 out of 5 stars

We had purchased your garden furniture…

We had purchased your garden furniture via Robert Dyas but were having trouble finding cushions. I then looked on line and found you. So ordered them from you direct and are very pleased with them. Thank you.

20 August 2021
Rated 4 out of 5 stars

Good customer service.

I ordered six cushions - two of which were slightly soiled, and may have been returned at some stage or ex-display. I raised this with the company, and they immediately offered a full refund for the two cushions, which I accepted. They also despatched the order in good time. Overall, I am very pleased with the cushions, and with the service I received.

10 August 2021
Rated 5 out of 5 stars

Great service all round!

Great service before my delivery and a great product when it arrived. Was adding to another table set I’d bought over 10 years ago. That one is still going strong so I hope the new one is as good!

28 July 2021
Rated 5 out of 5 stars

Buying furniture

We bought some furniture some years ago they have been out in all weathers never rusted etc so when we needed more we looked at the emblem and ordered more so comfy never had chairs like them would av liked to test the other products liked another but was double the price

13 July 2021

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