Rover.com | Pet Sitting Reviews 

35,934
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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4.5

All reviews

(35,934)

6,498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keira is sweet

Keira is sweet, takes good care of Ranger and the cats and is easy to work with! My neighbor has already talked with her about helping her when she gets knee surgery.

13 October 2026
Rated 5 out of 5 stars

Great Last Minute service!

We were able to reach out to several possibly sitters at once and got really quick responses. The reviews and profiles helped give me peace about letting a stranger watch over my puppy. It was easy to use and helped us find last minute help.

10 October 2026
Rated 4 out of 5 stars

I'm giving 4 stars only because I have…

I'm giving 4 stars only because I have found someone reliable and local to help out. There are also several others in the area who could be "on deck". Otherwise, I find the site isn't as user-friendly as I would have hoped. I'm learning as I go, but sometimes have to click a bunch of things before I find what I am looking for.

11 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Ed, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - Ryan

Rated 5 out of 5 stars

Easy to find a pet sitter close by…

Easy to find a pet sitter close by offering what I needed at a good price. Booked a "meet and greet" before committing, which worked well.
Communicating via the platform is easy too, and had a good experience with the sitter I selected.

13 October 2026
Rated 5 out of 5 stars

Isabella’ mini vacation

The sitter was amazing. She pampered and watch over my dog like if it was one of her own. She would send me daily pictures and videos of Isabela. It’s the first time I leave my dog with a stranger and today I can say that I felt like she was family. Isabela was very happy and enjoying play time, walks and socializing with her dogs. I will definitely book her again.

9 October 2026
Rated 5 out of 5 stars

Will definitely be using Rover again!

We loved the pictures of our fur babies, and their rover cards. Kind of like a report card, letting us know how they were doing for their sitter, and what they were up to. Plus, we had very little notice we needed to make this trip, and they were still able to accommodate us!

13 October 2026
Rated 5 out of 5 stars

Good Communication. Services Completed On Time Daily.

The pet sitter from Rover was very reliable. They communicated clearly (sent a message once a day with photos of my pet and notes). Each day, she visited my cat at the scheduled time and provided playtime, fresh food, a treat, fresh water; and scooped the litterbox. The next time I go on vacation, I will feel confident choosing this pet sitter from Rover again.

13 October 2026
Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly, from finding a sitter/meet & greet and the visits. This is a great website for me as I have an elderly dog so it’s much more preferable for him to stay home rather than at a boarding place.

12 October 2026

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