Rothera Bray Solicitors Reviews 

94
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing professional, highly efficient, and compassionate support during complex legal procedures. Consumers note that communication is consistently clear, prompt, and reassuring throughout property purchases, will writing, and family matters. Many individuals mention feeling entirely supported and guided through stressful life situations by knowledgeable professionals. Some reviewers were not happy with occasional service delays or experienced issues regarding unprofessional communication tones. A few other people also felt that certain interactions lacked the warmth and personal touch they expected from the firm. Others mentioned that dealing with specific administrative processes could occasionally feel somewhat impersonal and challenging.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professional,... See more

Service

People report positive experiences with service, noting prompt and efficient replies to numerous queries... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the professional, efficient,... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently professional, highly... See more

User experience

Customers felt high satisfaction with the user experience, expressing appreciation for clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Rothera and Bray for my property purchase and was represented by Fatima Altaf throughout the process. From start to finish, Fatima was thorough, responsive, and genuinely on top of every detail... See more

Company replied

Rated 5 out of 5 stars

We have used Rothera Bray for several different will and probate matters over the last few years. Nelissa Hicks has been outstanding. Excellent communication at all stages. Prompt and efficient repl... See more

Company replied

Rated 5 out of 5 stars

I went to the Loughborough office and saw Nelissa Hicks. She was clear, concise and helpful with my will I did have some reservations, having used the company before some years ago and whilst they di... See more

Company replied

Rated 5 out of 5 stars

I couldn't recommend Suzanne highly enough. As first-time buyers, the whole process felt quite daunting, but she made everything straightforward and stress-free from start to finish. Communication w... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 60% of negative reviews

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4.6

All reviews

(94)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently had a legal issue I needed…

I recently had a legal issue I needed assistance with and was told of Rothera Bray by an aquaintance.
From my very first conversation with a very pleasant lady called Rebeca, my mind was put at ease.
Further conversations with Rebeca were just as informative and comfortable.
Further along the line I was then in conversations with Chelsey, who too was great. Very professional and informative.
I was kept up to date on a daily basis and the two people I mentioned truly made a terrible time, very manageable.
On the day of the hearing I met my advocate, Mr Michael Conlon. A true gentleman and someone who made a terrible few hours far easier for me due to his sound knowledge and court experience. It was an absolute pleasure to meet Mike even in unfortunate circumstances. He really was fantastic.

I cannot recommend Rothera Bray solicitors enough or Mr Michael Conlon who defended me.

Once again, huge thankyou to Chelsey Sewell, Rebeca Large-Rodriguez and Mr Michael Conlon

Thankyou to all

21 January 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Ben for your kind words for our Transport team. We really appreciate you taking the time to leave this 5* review for them and we will be sure to let them know.

Rated 5 out of 5 stars

Marneya was helpful

Marneya was helpful, friendly and clear throughout all our dealings. Our landlords solicitor was very slow at communicating but Marneya was always chasing and asking for updates. All our queries answered very quickly.

15 January 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Melanie for this 5* review for Marneya from our Commercial Property team in Leicester. We really appreciate it.

Rated 5 out of 5 stars

A great outcome

After three years of trying to divorce my cheating, lying husband who ignored all correspondence and deadlines from the courts, I changed my solicitors to Rothera Bray and was allocated Sarah Gill to act for me. Sarah was superb! She motivated me to fight on, advised me on the law, guided me through the legal process and gave me confidence in court. It was a very difficult fight but together we achieved a most satisfactory conclusion. While Sarah was very professional, I felt she was my friend. She kept me focused and determined to see my fight through to the end.
Thank you, Sarah. You are great.

20 December 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Sarah from our Market Harborough office. We will be sure to pass on your kind words., if there is anything else we can help with in the future, please do let us know.

Rated 5 out of 5 stars

A very professional solicitors

A very professional solicitors. They always put my wishes and needs first . They were very friendly and efficient from start to finish , I can’t fault them .

I initially contacted them for information and they went above and beyond in providing me with all I needed.

I had the pleasure of dealing with Marie on reception and Solicitors Ewan and Lyndsey who did a fantastic job of supporting me through ,

Ewan was my main contact and he was efficient, kind , organised especially as he set up a teams meeting as I live in the Channel Islands making it easy to sort out with out coming to the office.
If there was anything he wasn’t sure off he found out or referred me to his colleagues to advise.
It was a pleasure to work with him.

I would recommend them and would certainly use them again.

31 December 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Lynn for these wonderful words for Ewan and the family law team. We really appreciate you taking the time and effort to provide a review.

Rated 5 out of 5 stars

The communication and professionalism…

The communication and professionalism were excellent, there were some delays but the outcome was achieved.

6 January 2026
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave us a 5* review. If there is anything else we can help with in the future, please do let us know.

Rated 1 out of 5 stars

Appalling service

Appalling service. Contacted them regarding a dispute, sent them all the paperwork, waited 5 weeks for a response despite chasing them. Made a complaint so they sent me £50 compensation but refused to deal with my dispute. Totally wasted my time!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great expertise

Fantastic service and great expertise. Found them to be very professsional.

I had a equity transfer which involved HTB and was a nightmare but Lucy and Karen kept me informed and made sure we could complete on time.

19 December 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this 5* review for our conveyancing team at our Derby office.

Rated 5 out of 5 stars

Best Solicitor firm in Loughborough

Having been using Rothera Bray (previously Woolley, Beardsleys and Bosworth) for almost the last 10 years, I can honestly say that it is by far the best solicitors that I have used, in the Loughborough area. Having used them between 25-30 times in that period, not just for house sales and purchases, but for other tasks too, their work on everything has been exceptional, prompt and meticulous. Everything is explained clearly and no question ever feels too silly to ask. Once thing that sets them apart from others, that I have used previously, is that they are always contactable, and reply quickly to any questions and updates, which I found wasn't the "norm" with other firms previously. This always made me felt like a valued client.

At this point, I must say a huge thankyou to Suzanne Riozzi, and her PA's over the years, who have been handling everything for me during this time. Her professionalism and dedication to her work, and clients, is second to none, and her time and effort has made the legal landscape for me personally, and for my work, a lot easier to navigate. Suzanne is the reason I have used, and will continue to use, Rothera Bray.

I cannot recommend Suzanne and Rothera Bray enough, if you are looking for an honest and hard working firm to represent you.

Thank you once again and all the best for the future

Waleed 😊

12 December 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Waleed for sharing your positive experiences with our conveyancing team at our Loughborough office. We really appreciate it and look forward to working with you more in the future.

Rated 5 out of 5 stars

Nelissa Hicks - Rothera Bray

Rothera Bray was tasked with sorting my late Mother’s estate. We were fortunate to have Nelissa as our Solicitor. She was not only professional and compassionate, but always went the extra mile to ensure resolutions at every opportunity. I cannot recommend Nelissa enough and will not hesitate to use her again in the future.

11 December 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for your kind words and providing this 5* review for Nelissa from our Loughborough office. We really appreciate you taking the time.

Rated 5 out of 5 stars

Outstanding Support Through a Difficult Divorce

This has been one of the most horrible years of my life, and going through a divorce is not something I would wish on anyone. But if you do have to go through it, it makes a huge difference knowing that you have a supportive lawyer to work with and that was definitely my experience of working with Sarah Gill.

What really stood out for me was how well Sarah listened and heard me. I would often come to her with a babble of worries, and she had an incredible ability to dig into that babble, identify the one issue that was causing me the most stress at that time, and then advise me clearly and take action quickly.

She was also excellent at explaining the key background areas of law I needed to understand as I went into mediation. Because of this, even though mediation itself was another very difficult part of the process, I felt prepared. I was able to put my side forward logically and confidently, informed by the relevant case law.

More than anything, Sarah’s way of working felt like a genuine partnership. I know this might sound cheesy, but it truly felt like she had my back. That support meant I could make informed decisions about my future during an incredibly difficult time.

I honestly cannot thank you enough, Sarah, for all your help.

I would highly recommend reaching out to her if you are looking for a solicitor who is supportive, compassionate, and highly responsive.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Our Solicitor Sade was excellent in…

Our Solicitor Sade was excellent in dealing with our very long and difficult Conveyancy of our Leasehold property sale .Always keeping us up to date and calm and collected when needed .

21 November 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this wonderful review for Sade and the team at our Nottingham office. We really appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Excellent law firm

They dealt with a power of attorney when my aunt went into a care home as well as selling her house and eventually with her will when my aunt passed away I've no complaints with everything went excellent law firm

20 November 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this 5* review for us. We really appreciate the feedback and we are so pleased your experience with us was a positive one.

Rated 5 out of 5 stars

5 star service

Throughout the process I dealt with a number of people as the claim was a lengthy process, all of which were both professional and understanding.
I was kept up to date throughout the entire process including any cost increases and whenever anyone would be out of office.
I would use Rotheras again

1 October 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you Kirsten for taking the time to leave us this wonderful 5* review. We are so pleased you had a positive experience with Rothera Bray.

Rated 5 out of 5 stars

New lease

Very efficient service in dealing with a new lease for one of our properties.

18 July 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for this 5* review! We really appreciate you taking the time.

Rated 1 out of 5 stars

Trying to fleece the clients from the…

Trying to fleece the clients from the first second. They may be good lawyers or not so much, I don’t know, but I do regret ever contacting them. Before I had one problem. Now I have two.

14 November 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for your review, we strongly object to your suggestion that we are ‘trying to fleece clients’ . You instructed us to provide you with advice in consultation for a fixed fee but then objected to the fee which we are required to charge and deduct for obtaining your identification. We explained to you that our fee to verify your ID was to be deducted from the fixed fee of £275 + vat for advice, in accordance with our usual practice, but at this point you stated you did not wish to proceed. We are sorry that you were unable to accept our standard file opening procedure for clients, but you shall be fully refunded the £275 + vat today.

Rated 5 out of 5 stars

Reliable and compassionate legal advice

I recently engaged Ewan Paton from Rothera Bray – he was approachable, professional, and genuinely understanding throughout a difficult time. He took the time to explain everything clearly, kept me updated at every stage, and always made me feel at ease. His calm and practical approach gave me great confidence, and I couldn’t have asked for better support. I’d highly recommend Ewan to anyone needing reliable and compassionate legal advice.

6 November 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave Ewan from our family Law team at West Bridgford this fantastic 5* review. If there is anything we can help with in the future, please do let us know.

Rated 5 out of 5 stars

Amazing experience from Sally at West Bridgford

We recently had an amazing experience with Sally from the West Bridgford branch for our recent sale and purchase of our new home. The communication was perfect, we were blown away with the service and would highly recommend them.
We will be using them again
Thanks Sally.

17 October 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Sally. We will be sure to pass on your kind words.

Rated 5 out of 5 stars

'Many thanks to Nelissa Hicks at…

'Many thanks to Nelissa Hicks at Rothera and Bray Loughborough for her extremely thorough and efficient support. We found her service to be professional, reliable and friendly'

9 October 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this great review for Nelissa and and team at Loughborough.

Rated 5 out of 5 stars

Helpful, timely and relatable advice

A very positive experience from start to finish. Georgina was very helpful and gave great communication and advice. We were pleased with every aspect of the service we received.

10 October 2025
Unprompted review
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Reply from Rothera Bray Solicitors

Thank you for taking the time to leave this lovely review. If there is anything else, we can help with in the future, please do let us know.

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