Rosy Bingo Reviews 1,142

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and efficiency in resolving issues. Many people highlight the exceptional customer service, noting quick response times and a personalized approach that makes them feel heard and valued. However, some customers also noted dissatisfaction with the product offerings, citing a poor selection of games and a lack of bonuses. There were also mentions of slow withdrawal processes compared to other providers and concerns about the clarity of information on the website.

What people talk about most

Staff

Consumers consistently find staff to be positive. Many reviewers praise specific customer service... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as an amazing site with... See more

Product

Reviewers highlight negative aspects of product. Many customers express frustration with the lack of bonuses... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient customer... See more

Based on these reviews

Rated 4 out of 5 stars

Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours. However the customer service is fantastic wi... See more

Company replied

Rated 4 out of 5 stars

Limit lasted 20 minutes. Was getting a few wins then surprise surprise error message had to reopen the game and then get hardly any wins can't build.on here. No bonuses at all all I do is donate to th... See more

Company replied

Rated 4 out of 5 stars

Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.

Company replied

Rated 5 out of 5 stars

Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel

Company replied

Rated 5 out of 5 stars

Teresa (online help) was so efficient in sorting out my problem. She was professional , courteous and solved my issue in a very timely manner . Best support I’ve received on rosy web chat!

Company replied

Rated 5 out of 5 stars

on lots of casinos i struggle to get verified due to no photo i.d but the chat i went on she was able to give me ideas that would work like downloading my bank statment in pdf as i dont have paper for... See more

Company replied

Rated 5 out of 5 stars

Assisted by a lovely lady named TERESA, who made my sign up extremely easy, looking forward to playing on this new site.

Company replied

Rated 5 out of 5 stars

Always very caring happy helpful staff. Very quick to sort your issues. And treat you individually not just have a script. To relay from. I always ask them questions on how there day is or ask if th... See more

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Rated 3 out of 5 stars

Back from a 2 week break limit lasted 16 minutes few wins. 2 bonus symbols 13 times never 3. Lightning drops in when low amounts show. 3 or more reels showing money lightning never drops in. Its a goo... See more

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Rated 5 out of 5 stars

Ohhh..costumer service is one of kind, they always responsive. All info. That they give is always accurate and rigth.. Thank you..

Company replied

Rated 5 out of 5 stars

Well Thankfully I Was fortunate enough to have an amazing customer service representative Teresa who provided a quick and reassuring answer my query today If only there was more Customer Service Ag... See more

Company replied

Rated 5 out of 5 stars

I had an interaction with theresa so was so helpful and very professional. I have just joined this site and am really enjoying it

Company replied

Rated 3 out of 5 stars

11 minutes 2 different games weekly limit gone. Poor payouts. Since my 1 withdrawal get nothing at all now. Good variety of games but bonuses non existent don't even bother with jackpots there for sho... See more

Company replied

Rated 1 out of 5 stars

Played just short of 500 on one slot! Didn't win eff all, started glitching, nearly got bonus twice and last line it glitch & jumped absolutely shocking! Happen to someone else i know too on a differe... See more

Company replied

Rated 5 out of 5 stars

My request was dealt with in no time at all by assetent Wade he was very polite and took care of my request thank you wade 👍

Company replied

Rated 1 out of 5 stars

SCAM this company is not good you have to message them to get your bonus to then 48 hours later if you have not used it be removed. They credited it back to me for another 48 but this is terrible bec... See more

Company replied

Rated 5 out of 5 stars

A spoke to customer services regarding my free spins not being credited but a guy called James helped me out

Company replied

Rated 5 out of 5 stars

I joined very late in the night and encountered a few problems... Mostly caused by my naivety. Wade was the live chat host and was extremely friendly. He was able to resolve my issues and provided me... See more

Company replied

Rated 5 out of 5 stars

I had a query and this was answered very quickly and efficiently by Teresa. Overall a good site, very happy with free spins on games etc. Only withdrawing seems to take longer than other sites.... See more

Company replied

Rated 5 out of 5 stars

My bonus was missing but Gael was super friendly on live chat and credited it, some casinos ain't so moral as that but this was smooth and enjoyable experience, very impressed

Company replied

Rated 5 out of 5 stars

I had issues right away but the loverly advisor sorted that straight away brilliant service from Raluca definitely sorted my issue and was so kind

Company replied

Rated 5 out of 5 stars

Teresa is a brilliant customer service agent helped me swiftly and amazingly thank you so much

Company replied

Rated 5 out of 5 stars

Savannah was very helpful in dealing with my query and help me through the process so big thank you Savannah very helpful indeed 💯👍

Company replied

Rated 5 out of 5 stars

Savanna was happy to help and fast to resolve any issues or questions. Amazing customer service

Company replied

Rated 5 out of 5 stars

Great!! Fast payout!! Big win 1st time registered!! Great customer service from Amanda!!

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Rated 4 out of 5 stars

Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james

Company replied

Rated 5 out of 5 stars

I didn't receive my welcome offer but after talking to Rachel from support the issue was sorted. amazing customer service

Company replied

Rated 5 out of 5 stars

Wade from customer services was so helpful. A pleasure to talk to, he dealt with my query right away. Rosy bingo is fab

Company replied

Rated 2 out of 5 stars

Quick responces from chat, but mis-leading information passed over, to encourage spending. You will just loose money believing what you have been told, don't use this site. Also as per below the... See more

Company replied

Rated 3 out of 5 stars

Actually.got a bonus and managed.to.build.up. took a break.for a few hours tried this afternoon £120 no bonus whatsoever. Thats dreadful. Lots.of lightning.collected but never drop.in when big.amounts... See more

Company replied

Rated 5 out of 5 stars

Great company to play on Great games and bingo Support staff are really helpful and kind Teresa was so quick to answer and very helpful

Company replied

Rated 5 out of 5 stars

Great customer service by Teresa very quick efficient and knowledgeable would recommend asking for her with your queries thank you

Company replied

Rated 2 out of 5 stars

Well rubbish yet again. No bonuses at all just constantly 2 symbols every spin. Jackpots drop in but you never get the lightning to.collect them pointless having them in the game. If your looking to b... See more

Company replied

Rated 5 out of 5 stars

Teresa the chat representative was friendly efficient and speedy polite and an asset to Rosy Bingo 😀😀😀

Company replied

Rated 1 out of 5 stars

This is my first impression of the site and I will not give them another chance to even prove me wrong. I did the deposit £20 and recieve an £80 bonus for bingo. 42 games of Bingo later and I didn't e... See more

Company replied

Rated 3 out of 5 stars

Weekly limit lasted 11mins 54 secs. Surprise surprise still no bonus. Pointless having them in game they never come out. To many no win spins. Impossible to.build let alone withdraw

Company replied

Rated 5 out of 5 stars

Great customer service from Amanda. She was extremely helpful and friendly ☺️

Company replied

Rated 5 out of 5 stars

Rachel was perfect in her customer service I can't thank her enough Mrs Paula Howson

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Rated 5 out of 5 stars

Good games to play good for bingo wins helpful customer service

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Rated 5 out of 5 stars

Savannah was very informative have a told me why I could not deposit etc.

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Rated 3 out of 5 stars

Weekly limit lasted.just over 10 minutes. The amount.of no win spins is shocking. Always 2 bonus symbols if.you dont want bonuses to come out dont put them in the game. Jackpots.for decoration only. S... See more

Company replied

Rated 1 out of 5 stars

This app looks like it's a scam. I had used this app for the fourth time playing online casino. Their advertising is good and can lure people to deposit. When playing with bonus spins they release the... See more

Company replied

Rated 5 out of 5 stars

teresa helped me today. so i want to return the kindness by saying a big thumbs up to her. thankyou greatly

Company replied

Rated 1 out of 5 stars

Was playing for around 30mins then just stopped...had to log back in but didn't know password that I chose from one suggested by them...did what was asked to reset password but no email was sent...tri... See more

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Rated 1 out of 5 stars

worse bingo site ive played on and make a withdrawal was easy but lost all bonus and keep gettin messages 2 deposit and get free spins but a waste of money

Company replied

Rated 3 out of 5 stars

Well weekly limit lasted.10 minutes. Still no bonuses pointless putting them in game. Never look for jackpots they drop in but you never get the lightning.to.collect them.

Company replied

Rated 1 out of 5 stars

all take never win closing my account today waste of money always same bingo winners on sister sites and slots a total rip off always dead spins

Company replied


Company details

  1. Bingo Hall
  2. Casino
  3. Gaming service Provider

Rosy Bingo

Written by the company

Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
Our response to the current situation
At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Helping hand

I had an interaction with theresa so was so helpful and very professional. I have just joined this site and am really enjoying it

17 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Elliot,

Thank you for your review. We’re delighted to hear Teresa was so helpful and professional, and that you’re enjoying the site.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

I had issues right away but the loverly…

I had issues right away but the loverly advisor sorted that straight away brilliant service from Raluca definitely sorted my issue and was so kind

15 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Timothy,

Many thanks for taking the time to provide Feedback. Your review is greatly appreciated.

Raluca is a fantastic Team Member and tends to go above & behind in assisting people, your kind words will be passed along to her.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Savannah was very helpful in dealing…

Savannah was very helpful in dealing with my query and help me through the process so big thank you Savannah very helpful indeed 💯👍

13 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Terry,

Thank you very much for taking the time to provide Feedback.

Delighted that Savannah, the legend, was her usual helpful thanks, your kind words and gratitude will be passed promptly along to her!!

Kind regards

Team Rosy

Rated 1 out of 5 stars

Virtually no payouts

Virtually no payouts, loads of glitches and when it looks like you have a bonus it conveniently changes. Be wary of this site

11 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Carson,

Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with payouts, glitches, and bonuses. This is not the level of service we aim to provide.

We have already reached out to you directly so we can look into this in more detail and assist you further. 

Thank you for giving us the opportunity to make things right.

Kind regards,
Rosy Bingo

Rated 5 out of 5 stars

Teresa has been extremely helpful to me…

Teresa has been extremely helpful to me and has solve my issue immediately. Great site.

9 December 2025
Unprompted review
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Reply from Rosy Bingo

Hi Xavier,

Thank you for your kind words! Teresa will be delighted to know she solved your issue so swiftly. We’re glad our site served you well.

Regards,

Rated 4 out of 5 stars

Rosy bingo customer service

Savannah was great got back to to me quickly and very polite and had it sorted with one message 👍

7 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Shona,

Thank you very much for your Feedback. So pleased that Savannah was her usual helpful polite self, we will sure to pass along your kind words to her.

Kind regards

Team Rosy

Rated 5 out of 5 stars

I didn't receive my welcome offer but…

I didn't receive my welcome offer but after talking to Rachel from support the issue was sorted. amazing customer service

4 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hey Phantom,

Thank you for providing Feedback.

Apologies that your Welcome Offer was not automatically received, delighted that Rachel could promplty resolve the issue for you, she is really great!! Should you ever encounter any issues or even just have a question, please feel free to reach out to our Support Team. Thank you.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Teresa was brilliant

Teresa was brilliant
Thank you
Everything was solved in seconds!!!

3 December 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi elaine,

We truly appreciate your review. Teresa’s speed and brilliance are hard to beat, and we’re glad they made your day a little easier 🙂 

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

James was very helpful very quick…

James was very helpful very quick response and clear instructions thank you James :)

29 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello there Ashley,

Thank you for providing such a positive review.

We are really pleased that James managed to assist you  in his usual helpful & friendly manner, your kind words will be passed along to him. Any issues please feel free to reach out to the Support Team anytime, thank you.

Kind regards

Team Rosy

Rated 5 out of 5 stars

I had a query and this was answered…

I had a query and this was answered very quickly and efficiently by Teresa.
Overall a good site, very happy with free spins on games etc.

Only withdrawing seems to take longer than other sites.
Apart from that, very happy to use Rosy Bingo.

26 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Charlotte,

Thank you very much for providing Feedback.

So pleased that Teresa was efficient when assisting you, she really is an asset to our company. It is great that you are happy with the Free Spins that you have been receiving.

We apologise if you find that our Withdrawing Process may seem to take a little longer, however, we are continuously reviewing certain procedures with the aim of improving. Thank you.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Vert friendly courteous it was a…

Vert friendly courteous it was a pleasure

26 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Nigel,

Many thanks for taking the time to leave a review, it is greatly appreciated.

Delighted that you have found your recent interaction pleasurable, and that the Team were friendly & courteous.

Kind regards

Team Rosy

Rated 2 out of 5 stars

Maybe change the winners danboy wins…

Maybe change the winners danboy wins every second game, is he an employee

19 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Irene,

Thanks so much for taking the time to share your feedback — we really appreciate it!

I completely understand why it might feel surprising to see the same username winning frequently. I can assure you that all our games are fair, random, and audited, and danboy is definitely not an employee. Sometimes luck just seems to favor the same player for a while, but everyone has an equal chance of winning each round.

That said, your comment is valuable, and we’re always looking for ways to make the experience feel as fun and fair as possible for everyone. If you ever have questions or want us to take a closer look at anything, we’re always here to help.

Thanks again for playing with us, and best of luck in your future games!

Best regards,
Rosy Bingo

Rated 5 out of 5 stars

Teresa was very helpful and kind

Teresa was very helpful and kind

19 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi there,

Thank you so much for your kind review. We’re delighted to hear that Teresa was helpful and kind, we’ll be sure to share your appreciation with her!

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Five stars for staff member Wade.

My request was dealt with in no time at all by assetent Wade he was very polite and took care of my request thank you wade 👍

18 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Terry,

Thank you so much for your lovely review. We’re delighted to hear that Wade was able to help you so quickly and kindly. We’ll be sure to pass your thanks on to him!

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Teresa and Rachel have both been very…

Teresa and Rachel have both been very helpful and friendly via the help chat box.

16 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Natasha,

Thank you for your kind review! We’re delighted to hear that both Teresa and Rachel were helpful and friendly on the help chat. We’ll be sure to pass your lovely feedback on to them 🙂 

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Representative was very helpful this…

Representative was very helpful this site of Rosy Bingo is fair & excellent

15 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Steve,

Thank you for your wonderful review! We’re delighted to hear our representative could assist you and that you find Rosy Bingo fair and excellent. Feedback like yours keeps our team smiling 🙂 

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Good games to play good for bingo wins…

Good games to play good for bingo wins helpful customer service

14 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Kez,

Thank you for your lovely review! We’re delighted to hear you’ve enjoyed the games and found our customer service helpful. Your feedback means a lot to us.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

My bonus was missing but Gael was super…

My bonus was missing but Gael was super friendly on live chat and credited it, some casinos ain't so moral as that but this was smooth and enjoyable experience, very impressed

14 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Paul,

Thank you for the fantastic feedback! We’re glad Gael could get everything sorted quickly for you, no missing bonuses on our watch. It’s great to hear the experience was smooth, fair, and enjoyable. We truly appreciate your trust and kind words 🙂 

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

i needed assistance few times and found…

i needed assistance few times and found help centre absolutely brilliant

9 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Good morning Debra,

We really appreciate you taking the time to leave a review.

Thank you very much! Delighted that you have found our Help Centre to be brilliant, remember that they are available 24/7 should you ever require assistance. Thank you.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

A spoke to customer services regarding…

A spoke to customer services regarding my free spins not being credited but a guy called James helped me out

6 November 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi James,

Thank you for your review! We’re glad James was able to get things spinning in the right direction for you

Regards,

The Rosy Bingo Team

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