Rosy Bingo Reviews 1,142

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and efficiency in resolving issues. Many people highlight the exceptional customer service, noting quick response times and a personalized approach that makes them feel heard and valued. However, some customers also noted dissatisfaction with the product offerings, citing a poor selection of games and a lack of bonuses. There were also mentions of slow withdrawal processes compared to other providers and concerns about the clarity of information on the website.

What people talk about most

Staff

Consumers consistently find staff to be positive. Many reviewers praise specific customer service... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as an amazing site with... See more

Product

Reviewers highlight negative aspects of product. Many customers express frustration with the lack of bonuses... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient customer... See more

Based on these reviews

Rated 4 out of 5 stars

Great choice of games along side daily promotions and plenty of free spins, The pay outs are not the quickest but normally hit the bank within 12 hours. However the customer service is fantastic wi... See more

Company replied

Rated 4 out of 5 stars

Limit lasted 20 minutes. Was getting a few wins then surprise surprise error message had to reopen the game and then get hardly any wins can't build.on here. No bonuses at all all I do is donate to th... See more

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Rated 4 out of 5 stars

Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.

Company replied

Rated 5 out of 5 stars

Amazing site with high payouts been going for years always good.when deciding where to play choose this one trust me you wont be dissapointed review from jameel

Company replied

Rated 5 out of 5 stars

Teresa (online help) was so efficient in sorting out my problem. She was professional , courteous and solved my issue in a very timely manner . Best support I’ve received on rosy web chat!

Company replied

Rated 5 out of 5 stars

on lots of casinos i struggle to get verified due to no photo i.d but the chat i went on she was able to give me ideas that would work like downloading my bank statment in pdf as i dont have paper for... See more

Company replied

Rated 5 out of 5 stars

Assisted by a lovely lady named TERESA, who made my sign up extremely easy, looking forward to playing on this new site.

Company replied

Rated 5 out of 5 stars

Always very caring happy helpful staff. Very quick to sort your issues. And treat you individually not just have a script. To relay from. I always ask them questions on how there day is or ask if th... See more

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Rated 3 out of 5 stars

Back from a 2 week break limit lasted 16 minutes few wins. 2 bonus symbols 13 times never 3. Lightning drops in when low amounts show. 3 or more reels showing money lightning never drops in. Its a goo... See more

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Rated 5 out of 5 stars

Ohhh..costumer service is one of kind, they always responsive. All info. That they give is always accurate and rigth.. Thank you..

Company replied

Rated 5 out of 5 stars

Well Thankfully I Was fortunate enough to have an amazing customer service representative Teresa who provided a quick and reassuring answer my query today If only there was more Customer Service Ag... See more

Company replied

Rated 5 out of 5 stars

I had an interaction with theresa so was so helpful and very professional. I have just joined this site and am really enjoying it

Company replied

Rated 3 out of 5 stars

11 minutes 2 different games weekly limit gone. Poor payouts. Since my 1 withdrawal get nothing at all now. Good variety of games but bonuses non existent don't even bother with jackpots there for sho... See more

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Rated 1 out of 5 stars

Played just short of 500 on one slot! Didn't win eff all, started glitching, nearly got bonus twice and last line it glitch & jumped absolutely shocking! Happen to someone else i know too on a differe... See more

Company replied

Rated 5 out of 5 stars

My request was dealt with in no time at all by assetent Wade he was very polite and took care of my request thank you wade 👍

Company replied

Rated 1 out of 5 stars

SCAM this company is not good you have to message them to get your bonus to then 48 hours later if you have not used it be removed. They credited it back to me for another 48 but this is terrible bec... See more

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Rated 5 out of 5 stars

A spoke to customer services regarding my free spins not being credited but a guy called James helped me out

Company replied

Rated 5 out of 5 stars

I joined very late in the night and encountered a few problems... Mostly caused by my naivety. Wade was the live chat host and was extremely friendly. He was able to resolve my issues and provided me... See more

Company replied

Rated 5 out of 5 stars

I had a query and this was answered very quickly and efficiently by Teresa. Overall a good site, very happy with free spins on games etc. Only withdrawing seems to take longer than other sites.... See more

Company replied

Rated 5 out of 5 stars

My bonus was missing but Gael was super friendly on live chat and credited it, some casinos ain't so moral as that but this was smooth and enjoyable experience, very impressed

Company replied

Rated 5 out of 5 stars

I had issues right away but the loverly advisor sorted that straight away brilliant service from Raluca definitely sorted my issue and was so kind

Company replied

Rated 5 out of 5 stars

Teresa is a brilliant customer service agent helped me swiftly and amazingly thank you so much

Company replied

Rated 5 out of 5 stars

Savannah was very helpful in dealing with my query and help me through the process so big thank you Savannah very helpful indeed 💯👍

Company replied

Rated 5 out of 5 stars

Savanna was happy to help and fast to resolve any issues or questions. Amazing customer service

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Rated 5 out of 5 stars

Great!! Fast payout!! Big win 1st time registered!! Great customer service from Amanda!!

Company replied

Rated 4 out of 5 stars

Went on live chat spoke to James regards withdrawal very quick response and helpful thank you james

Company replied

Rated 5 out of 5 stars

I didn't receive my welcome offer but after talking to Rachel from support the issue was sorted. amazing customer service

Company replied

Rated 5 out of 5 stars

Wade from customer services was so helpful. A pleasure to talk to, he dealt with my query right away. Rosy bingo is fab

Company replied

Rated 2 out of 5 stars

Quick responces from chat, but mis-leading information passed over, to encourage spending. You will just loose money believing what you have been told, don't use this site. Also as per below the... See more

Company replied

Rated 3 out of 5 stars

Actually.got a bonus and managed.to.build.up. took a break.for a few hours tried this afternoon £120 no bonus whatsoever. Thats dreadful. Lots.of lightning.collected but never drop.in when big.amounts... See more

Company replied

Rated 5 out of 5 stars

Great company to play on Great games and bingo Support staff are really helpful and kind Teresa was so quick to answer and very helpful

Company replied

Rated 5 out of 5 stars

Great customer service by Teresa very quick efficient and knowledgeable would recommend asking for her with your queries thank you

Company replied

Rated 2 out of 5 stars

Well rubbish yet again. No bonuses at all just constantly 2 symbols every spin. Jackpots drop in but you never get the lightning to.collect them pointless having them in the game. If your looking to b... See more

Company replied

Rated 5 out of 5 stars

Teresa the chat representative was friendly efficient and speedy polite and an asset to Rosy Bingo 😀😀😀

Company replied

Rated 1 out of 5 stars

This is my first impression of the site and I will not give them another chance to even prove me wrong. I did the deposit £20 and recieve an £80 bonus for bingo. 42 games of Bingo later and I didn't e... See more

Company replied

Rated 3 out of 5 stars

Weekly limit lasted 11mins 54 secs. Surprise surprise still no bonus. Pointless having them in game they never come out. To many no win spins. Impossible to.build let alone withdraw

Company replied

Rated 5 out of 5 stars

Great customer service from Amanda. She was extremely helpful and friendly ☺️

Company replied

Rated 5 out of 5 stars

Rachel was perfect in her customer service I can't thank her enough Mrs Paula Howson

Company replied

Rated 5 out of 5 stars

Good games to play good for bingo wins helpful customer service

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Rated 5 out of 5 stars

Savannah was very informative have a told me why I could not deposit etc.

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Rated 3 out of 5 stars

Weekly limit lasted.just over 10 minutes. The amount.of no win spins is shocking. Always 2 bonus symbols if.you dont want bonuses to come out dont put them in the game. Jackpots.for decoration only. S... See more

Company replied

Rated 1 out of 5 stars

This app looks like it's a scam. I had used this app for the fourth time playing online casino. Their advertising is good and can lure people to deposit. When playing with bonus spins they release the... See more

Company replied

Rated 5 out of 5 stars

teresa helped me today. so i want to return the kindness by saying a big thumbs up to her. thankyou greatly

Company replied

Rated 1 out of 5 stars

Was playing for around 30mins then just stopped...had to log back in but didn't know password that I chose from one suggested by them...did what was asked to reset password but no email was sent...tri... See more

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Rated 1 out of 5 stars

worse bingo site ive played on and make a withdrawal was easy but lost all bonus and keep gettin messages 2 deposit and get free spins but a waste of money

Company replied

Rated 3 out of 5 stars

Well weekly limit lasted.10 minutes. Still no bonuses pointless putting them in game. Never look for jackpots they drop in but you never get the lightning.to.collect them.

Company replied

Rated 1 out of 5 stars

all take never win closing my account today waste of money always same bingo winners on sister sites and slots a total rip off always dead spins

Company replied


Company details

  1. Bingo Hall
  2. Casino
  3. Gaming service Provider

Rosy Bingo

Written by the company

Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
Our response to the current situation
At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great!

Great!! Fast payout!! Big win 1st time registered!! Great customer service from Amanda!!

24 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Simon,

Thank you for your glowing review! We're thrilled to hear about your big win and speedy pay out. Amanda will be delighted to know her service made a difference. Here’s to many more wins ahead!

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Quick response from Savannah problem…

Quick response from Savannah problem solved in seconds Ty savannah

22 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hey Tina, 

Thank you for your kind review.

As always, we are delighted that Savannah helped you in her typical speedy manner. We will pass on your appreciation to her!

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

I think this site is better than most…

I think this site is better than most pays out good even on 20p spins

13 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Michelle,

Thank you for your kind words and support. We're truly grateful for your feedback and pleased to know your experience met expectations.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Teresa solved my problem yet again in record time

Same issue I have had many times and it gets frustrating when it happens, but few times when I see the name Teresa I know its going to get sorted and sorted fast ,she is so nice and solves any issue in record time which is always appreciated,not that I want issues to happen but if they do I will admit I always go on to chat in the hopes of seeing the name Teresa, let's me know ill be sorted no problem . Credit to you and your company. 😊

11 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Lisa,

Thank you so much for your lovely review.

We have to agree with you, Teresa is simply a legend!! Your kind words will be passed along to her.

Kind regards

Team Rosy

Rated 5 out of 5 stars

I'm so impressed right now

I chose the £50 bonus and 100 free spins. After spending £150, I realized I had not received them. I contacted customer service, and an agent named "JAMES" responded by asking me to be patient. After a brief hold (litterly 2 minutes) he replied with an apology for the inconvenience and informed me that he had already credited the bonus and spins to my account. I am surprised at how quickly it was resolved. I anticipated a 24-hour wait, with potential investigation delays, as I had experienced on a previous site, leading me to expect the same here. However, I was mistaken. Thank you, James, for resolving this so quickly and professionally.

7 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Sanj,

Many thanks for taking the time to leave a review.

We are so pleased that James resolved your issue promptly & professionally. And sincerely hope that you were lucky with the Bonus!

Please feel free to reach out to our Customer Support Team anytime that you require assistance.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Fantastic staff and site

Fantastic staff and site

5 August 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Daniel's Daughter,

Thank you so much for your wonderful review.

We are so pleased that you have found both the Site & Staff to be fantastic. As always, your Feedback is greatly appreciated!!

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Wade saved the day ❤️

I joined very late in the night and encountered a few problems... Mostly caused by my naivety. Wade was the live chat host and was extremely friendly. He was able to resolve my issues and provided me with a link to aid me. Very helpful indeed x Thank you Wade xx

30 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Pamela,

What a lovely message—thank you! We're so glad Wade was there to help just when you needed it. He's a true night-shift hero, and we'll be sure to pass along your kind words ❤️

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Excellent site fair not a con like most…

Excellent site fair not a con like most sites never winning but spending loads I have had many good wins easy to withdraw no hassles genuine

28 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Paula,

Thank you for your kind words! We're so pleased to hear you're enjoying fair play and hassle-free withdrawals—exactly what we aim for. Here's to many more great experiences!

Regards,

The Rosy Bingo Team

Rated 4 out of 5 stars

Teresa lady lovely lady

Teresa lady lovely lady , quick response and respectful

29 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Iolanda,

Thank you for your kind words. We're delighted to hear Teresa provided you with respectful and prompt service—she truly is a valued member of our team.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

great customer service and quick…

great customer service and quick response to my enquirey

26 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi there,

Thank you so much for your positive review! We truly appreciate you taking the time to share your experience with others.

Kind regards

The Rosy Bingo Team

Rated 5 out of 5 stars

Great customer service

Spoke to Rachel and got answers with no hassle

20 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hello Susan,

Thank you so much for taking the time to provide a truly lovely review.  We are delighted that Rachel was a great help to you. We find her very informative & friendly! 

Anytime, you require assistance or simply have a query,  please do feel free to contact our Customer Service Team, they are on hand 24/7 and will gladly oblige 😊️

With thanks,

Team Rosy

Rated 1 out of 5 stars

Seem to win when im tied into 35x…

awful site.

16 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi there, we're sorry to hear you feel that way. We'd really appreciate the chance to understand what went wrong and see how we can make things better. Please feel free to reach out to our support team anytime — we're here to help.

Best,
Rosy Bingo

Rated 5 out of 5 stars

Teresa the chat representative was…

Teresa the chat representative was friendly efficient and speedy polite and an asset to Rosy Bingo 😀😀😀

16 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Mr Harries,

Thank you for your kind words about Teresa. We're delighted to hear she provided you with friendly, efficient, and polite service. She's truly a valued member of the Rosy Bingo team, and your feedback means a lot to us.

Regards,

The Rosy Bingo Team

Rated 5 out of 5 stars

Great customer service

Great customer service from Amanda. She was extremely helpful and friendly ☺️

8 July 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi LR,

Thank you for your kind words! We're delighted to hear Amanda was able to assist you so helpfully and warmly. We'll be sure to pass along your lovely feedback!

Regards,

The Rosy Bingo Team

Rated 2 out of 5 stars

U never win

Been playing for years but never win not like other sites

23 June 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Sharron,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration.

We’ve reached out to you via Trustpilot to request your account details so we can review your case more thoroughly. Please rest assured that all gameplay outcomes are determined by certified random number generators to ensure fairness for all players.

We’d appreciate the opportunity to look into this further and assist you directly.

Kind regards,
Rosy Bingo

Rated 5 out of 5 stars

They helped me in like 30 seconds…

They helped me in like 30 seconds teresa was very helpfull

23 June 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Kyle,

We’re thrilled to hear Teresa could assist so quickly — 30-second support might be a new record! Thanks for the lovely feedback

Regards,

The Rosy Bingo Team

Rated 2 out of 5 stars

I did not get my bonus when I joined

I did not get my bonus when I joined. Not had one win yet. Customer Service on Live Chat were very good. I chatted with Emil. I got my bonus thanks to Emil. Now I would very much like a win then my rating for the site might go up.

22 June 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Sharon, thanks so much for your feedback! We're glad to hear Emil was able to help you get your bonus and that you had a good experience with our Live Chat team. 😊

We totally understand that it can be frustrating not to get a win, but please remember that all game outcomes are powered by RNG (Random Number Generator), which means results are completely random and fair — neither you nor we can influence them.

Fingers crossed for some good luck coming your way soon! 🍀

Rated 2 out of 5 stars

Give it a miss

Quick responces from chat, but mis-leading information passed over, to encourage spending.
You will just loose money believing what you have been told, don't use this site.

Also as per below the responce is spinning how they didn't mislead, but the conversation thread I have saved was very misleading.

Avoid

20 June 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

HI there,

Thanks so much for your review and for sharing the details – it gave us the chance to look into this properly.

We're really sorry to hear you felt misled. That was never our intention. You reached out to ask how to use your bonus, and our team simply explained how it works – that bonus funds become available once real money is used, as per the standard terms.

We understand how this might have felt frustrating, and we truly appreciate your feedback. It helps us keep improving the way we communicate. If there's anything else you'd like to talk through, we’re always happy to help.

All the best,
Rosy Bingo

Rated 5 out of 5 stars

I chatted to Rachel who was very…

I chatted to Rachel who was very helpful and helped me with my query today

19 June 2025
Unprompted review
Rosy Bingo logo

Reply from Rosy Bingo

Hi Susie,

Thank you for your thoughtful review — your support truly keeps us moving forward. We're grateful to have customers like you!

Regards,

The Rosy Bingo Team

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