Dealt with Ross and Liddell several times over the years and the staff are very helpful. Candela and Nicole recently have been very helpful in getting the gardening up to par and I have always felt we... See more
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Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks. Straight on the case after this and bulk uplifted straight away. 👍... See more
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Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will a... See more
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Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised... See more
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Company details
Written by the company
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contact info
United Kingdom
- ross-liddell.com
4.0
Great
943 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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I have contacted R &L on several…
I have contacted R &L on several occasions, absolutely tripe, total disregard of the issues being raised, they quote T&Cs when it suits them, but ignore them when they do not follow their T&Cs.
They create voting systems that do not exist, and state communications have been made to residents when they have not.
It takes them up to a month to get back to you blaming holidays and sickness for the delay
They are not capable of giving a straight answer or being honest in their dealing with residents.
If I could get the rest of the residents to agree I would get them off our estate, I have never experienced such poor inept service
This reply is typical ignorance of the points raised, the reply I received did not answer any of the points I raised, everybody at your company should hang your head in shame with the response attached, this is typically of the bully boy tactics employed and embraced by Ross & Liddell
28 October 2025
Unprompted review
Reply from Ross + Liddell
Mr King,
We note that Mrs Stead provided you with a full response to your complaint appeal yesterday. Upon review, we are satisfied that her reply addressed each of your concerns clearly and in detail.
We regret that you feel our service has not met expectations. While we understand your disagreement regarding the tree works, we remain confident that appropriate consultation was carried out with homeowners and that the necessary works were undertaken in line with that consultation.
Thank you for taking the time to share your feedback.
Query about the bill
I had a query about the bill we got from R&L, concretely I was looking for some clarification on the amount of certain works carried out few months ago, as I reckoned the cost was quite too high. I was not aware of all the works that had to be carried out, and the materials used, etc. Candela kindly provided me with all the info I needed even though it took some time to gather. I am very satisfied with how he or she took care of my query. Very professional yet friendly! Thumbs up. Thanks a lot.
Rudolf
28 October 2025
Unprompted review
Reply from Ross + Liddell
Rudolf, thank you so much for your detailed feedback. We have passed this onto Candela. We really appreciate you taking the time.
First time had proper conversation and…
First time had proper conversation and bill issue resolution with Ross and Liddell!
Rhiannon was brilliant and very quick, straight to the point. Loved every second of the conversation and actions taken on her side. Professional, helpful, useful.
I would never recommend the company, unless such experiences become constant now, as I had terrible experience in the past disputing charges on every bill.
28 October 2025
Unprompted review
Reply from Ross + Liddell
Thank you so much for taking the time to leave a detailed review. We have passed on your feedback to Rhiannon and she is delighted to hear your kind comments.
Reply from Ross + Liddell
David we're pleased to note that Darren was able to provide a quick response to your query.
Excellent customer support
Nicole provided all the assistance i required, answered my questions quickly and clearly and resolved the issue i originally had
27 October 2025
Unprompted review
Reply from Ross + Liddell
Gary, thank you so much for your feedback, we shall pass these comments on to Nicole.
Live chat
I used the live chat to ask a general enquiry about billing and Nicole was fast at replying and gave me all the information I required. Very happy with the service.
24 October 2025
Unprompted review
Reply from Ross + Liddell
Jenny, thank you for your feedback following your recent Live Chat with Nicole. We will pass on your kind words.
Nicole responded promptly to my…
Nicole responded promptly to my question and made available the missing document that I was looking for.
22 October 2025
Unprompted review
Reply from Ross + Liddell
Mr Douglas, thank you for taking the time to feedback. We're happy to read that your query was resolved by Nicole, and we shall pass your feedback on to her.
Great quick feedback !
Great quick feedback information, especially as we are new owners to factored building. Thank you Rhiannon.
22 October 2025
Unprompted review
Reply from Ross + Liddell
Ann, we really appreciate your feedback, thank you.
big thank you to Candela Gonzalez for…
big thank you to Candela Gonzalez for helping sort out back garden!
6 October 2025
Unprompted review
Reply from Ross + Liddell
Thank you so much for your feedback, we will be sure to pass this on to Candela
Darren was very helpful and…
Darren was very helpful and professional. Made the whole process easy for me.
21 October 2025
Unprompted review
Reply from Ross + Liddell
Mo, thank you for your feedback. We'll be sure to pass this on to Darren.
Very cheeky and abrupt
Very cheeky and abrupt. The tone of there emails and letters are unacceptable and like to use bullying and threatening tactics.
Also the staff on the phone the attitude it’s shocking.
16 October 2025
Unprompted review
Reply from Ross + Liddell
Dear Mr Salter,
Thank you for sharing your feedback. We're sorry to hear of your concerns following recent communications with our Credit Control Team regarding your outstanding balance.
Having carefully reviewed our correspondence, we do not agree with the characterisation of our approach as bullying or threatening. Our debt recovery communications are designed to be clear, and informative, outlining next steps should balances remain unpaid.
We remain committed to resolving matters professionally and respectfully.
Useless from start to finish
Useless from start to finish. Incapable of listening and subsequently acting on behalf of their customers, but happy to charge a fortune for their non services.
Don’t try and phone, you’ll never get through and their online chat is about as useful as a chocolate teapot.
15 October 2025
Unprompted review
Reply from Ross + Liddell
Mr Sandford, we are sorry to learn of your feedback. We are keen to resolve any outstanding queries. To enable us to do this, we have sent you a request for information, to allow us to identify your account. We will be in touch once we have this information from you. Regards
I have dealt with Rhiannon in Client…
I have dealt with Rhiannon in Client Support on several occasions and her customer service skills are second to none. She is polite, courteous and always happy to assist
15 October 2025
Unprompted review
Reply from Ross + Liddell
Yvonne, thank you for your feedback we will be sure to pass this on to Rhiannon, who will be delighted.
Reply from Ross + Liddell
Griffin, thank you so much for taking time to review our services. We really appreciate it.
A worthy Glasgow letting agent
I am with Ross-Liddell (letting) for two years now and I don't have any complaints whatsoever. For several minor issues contractors were promptly arranged to arrive, electric/gas verification happens on a regular basis.
It seems to me that this page really suffers from the fact that aside from being letting agency, Ross Liddell are also in house maintenance market. I can't provide any feedback on the latter.
13 October 2025
Unprompted review
Reply from Ross + Liddell
Pavel, thank you so much for taking time to leave such great feedback on our Lettings Team, we shall pass this on to them.
Great experience overall
Been renting for over 5 years. No issues. Good communication and friendly staff.
13 October 2025
Unprompted review
Reply from Ross + Liddell
Great to read your feedback, thank you for taking the time.
Great experience and friendly staff
The staff are so helpful and friendly - always happy to answer our questions. They made the renting process very smooth, and I would definitely recommend using them when looking for a letting agency.
10 October 2025
Unprompted review
Reply from Ross + Liddell
Betty, thank you so much for your feedback on our Lettings Team. We really appreciate it.
A very good experience.
10 October 2025
Unprompted review
Reply from Ross + Liddell
Thank you so much for your feedback.
Happy to help
Ross + Liddell have been very helpful and easily contactable with great communication while we have been settling into our new flat! Making it a smooth and supported transition
10 October 2025
Unprompted review
Reply from Ross + Liddell
Kitty, thank you so much for taking time to leave feedback. We're delighted to hear that you are happy with our service.
Darren from the repairs team was super…
Darren from the repairs team was super helpful on escalating a problem we have in our close.
Still need to wait and see if the factors are able to do anything and take action but Darren was very helpful.
10 October 2025
Unprompted review
Reply from Ross + Liddell
Richard, we appreciate your feedback and we shall pass this on to Darren, thank you.
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