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Root Kitchen Reviews 173

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TrustScore 1.5 out of 5

1.5

Frozen Food Store
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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, frequently reporting that items never arrived or were incorrect, with missing meals or substitutions made without communication. Customers also experienced significant issues with delivery, noting long delays, defrosted food upon arrival, and damaged packaging. Reviewers consistently highlighted a complete lack of response from the company across all contact methods, including email, social media, and phone, leaving them without updates or resolutions for their issues. The products themselves were also a source of disappointment for some, with concerns about small portion sizes and insufficient protein.

What people talk about most

Order

Clients share their disappointment regarding orders, with many reporting that they paid for items but never... See more

Response time

Customers consistently express extreme dissatisfaction with response times. Many reviewers report not... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service. Many customers report not... See more

Product

Reviewers mention negative feedback about the product. Many customers report not receiving their items or... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many reviewers report a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order on Thursday and still not received. Money has been taken from account and confirmation email of order received however it’s nearly been a week and no delivery day or time has been comm... See more

Rated 2 out of 5 stars

I used to very much enjoy Allplants food but now they no longer exist I am trying other sources. I ordered 6 meals from Root Kitchen. They delivered 2 of the meals I ordered together with 4 I did no... See more

Company replied

Rated 1 out of 5 stars

I put in my first order no ETA and they ignore my question but it arrived. 2nd order they got some of the dishes I ordered completely wrong and they ignored my email again. Judging from the other rece... See more

Rated 1 out of 5 stars

Disgraceful service no communication sent numerous emails without response .. tried face book what’s app and emails without a single reply and waiting to get a refund! Stay away from this Mickey Mous... See more

Company details

  1. Frozen Food Store

Information provided by various external sources

We deliver delicious, plant-based frozen meals. All our meals are hand cooked by chefs in small batches using the freshest quality ingredients. We want everyone to eat more plants, it's good for us and good for the planet.

Contact info

1.5

Bad

TrustScore 1.5 out of 5

173 reviews

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Replied to 3% of negative reviews

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Rated 2 out of 5 stars

The tracking logistics were not handled…

The tracking logistics were not handled properly, i even downloaded the app but the status of my ordered was just 'shipped' the entire time. Ordered arrived when at my work when i had day off and stayed there all weekend defrosting.

15 February 2021
Rated 4 out of 5 stars

Nice food.

The portion size is pretty good.
Theres a good variety of dishes to choose from.
Ive tried 4 different ones of the 10 so far.
I really dislike the Sezchuan Noodles - they were very thick and esceedingly strong - but the Korean noodle dish was lovely, hot and spicy. TheJalfrezi was very nice and Ive had the shepherds pie tonight which was very nice.
I think I will be trying out some of the other items on the menu in the coming weeks when the freezer needs a top up

14 February 2021
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