Placed an order on Thursday and still not received. Money has been taken from account and confirmation email of order received however it’s nearly been a week and no delivery day or time has been comm... See more
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Review summary
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Reviews shaping this summary
I used to very much enjoy Allplants food but now they no longer exist I am trying other sources. I ordered 6 meals from Root Kitchen. They delivered 2 of the meals I ordered together with 4 I did no... See more
Company replied
I put in my first order no ETA and they ignore my question but it arrived. 2nd order they got some of the dishes I ordered completely wrong and they ignored my email again. Judging from the other rece... See more
Disgraceful service no communication sent numerous emails without response .. tried face book what’s app and emails without a single reply and waiting to get a refund! Stay away from this Mickey Mous... See more
Company details
Information provided by various external sources
We deliver delicious, plant-based frozen meals. All our meals are hand cooked by chefs in small batches using the freshest quality ingredients. We want everyone to eat more plants, it's good for us and good for the planet.
Contact info
20 West Bank Avenue, FY8 5RB, Lytham, United Kingdom
- hello@rootkitchen.uk
- rootkitchen.uk
1.5
Bad
173 reviews
Replied to 3% of negative reviews
Typically replies within 24 hours
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Great service
Was really easy to order what I wanted, customer service was excellent since this was the first time using this kind of service. Delivery was really easy to track (DPD didn't leave it where I requested but that's their issue not Root Kitchens). All meals I found to be a good portion and tasted great. Highly recommended.
4 February 2023
Tasty meals
Some of the containers had the seal open or broken at arrival but it's ok..
The meals are tasty enough so far. I've tried four of them out of the 8 I ordered. I am kind of a big eater, so I find the portions a little bit small.
25 January 2023
Good communication
25 January 2023
Reply from Root Kitchen
😢 Oh dear what a sad start to the day..... I've been looking into this since we got in this morning and luckily it seems like this is a fake, malicious review. I thought it was strange as our customer service team couldn't remember any conversations of this nature recently so I had a look through all our orders and there has never been an order from a 'Pete Anton'. I was more worried about the food going to waste to be honest as creating unnecessary food waste was the last thing we wanted to do when we started Root Kitchen. Anyway 'Pete', if this is a pseudonym you just use to post your reviews and you have actually ordered from us please feel free to reach out to us directly on info@rootkitchen.uk and I'll be more than happy to either arrange a free replacement order or a full refund for you. There's enough negativity in this world so let's work together to come up with a positive outcome ✌️🌱
Let's face it
Let's face it - I'm never going to make my lunch at home BUT I still deserve to have something fresh & healthy at my finger tips when I start to crash around noon. Root Kitchen is a delicious no-brainer. And their customer service is impeccable.
10 January 2023
Delicious vegan meals and very good…
Delicious vegan meals and very good customer service. David was very kind to me and helped me to resolve my issue.
11 January 2023
Good food quick selivery.
30 November 2022
First order from Root Kitchen
First order from Root Kitchen. Fast quick service. Only eaten one meal so far which was delicious.
24 November 2022
Tasty meals in the freezer
Very tasty curry meals, noodles and shepherds’ pie to have in the freezer on standby when there’s no time to cook. I can recommend these. And Root Kitchen is extremely helpful and prompt to respond to queries - I couldn’t fault them on customer service.
18 November 2022
Meh, overpriced
The food was okay, a bit overpriced for tiny microwave portions. They kept sending me the wrong item I kept getting moussaka instead of lasagna... and on the website it's really difficult to cancel the order it's not exactly in an obvious place.
Deliveries were an issue, they use DPD who literally just throw your parcel at your front door and run away, leaving it outside for hours while at work (and potentially stolen)
11 October 2022
Reply from Root Kitchen
Hey Rebecca,
Thank you for taking the time to write your feedback, the team really does appreciate this! We're always looking for ways to make the ordering experience and the meals the best version they can be. We would be happy to hear some more feedback on email hello@rootkitchen
Have a great rest of your day and if anything else does come up, please feel free to reach out.
David
The meals arrived quickly and we're…
The meals arrived quickly and we're left on front doorstep as requested. There was rather a lot of internal packaging which included 3 lots of silver ice gel pods and 2 lots of felt material. I can see that this is to keep the food frozen for as long as possible. But it would be nice to have the option to return this packaging perhapse on the next delivery!
28 September 2022
Food looks amazing and the timing of…
Food looks amazing and the timing of delivery is great, unfortunately the meals were defrosted when they arrived with me. I spoke to customer care who were apologetic and have me a refund.
7 October 2022
Reply from Root Kitchen
Hey Emma
Thanks for taking the time to leave us this review.
I can’t apologise enough for the issue you've experienced in your recent box and hope the full refund went some way to making up for any inconvenience caused.
I am really pleased you thought the food looked amazing and timing of the delivery was great so I’ll pass this feedback on to the relevant teams.
Have an awesome day 🌱
David
Lovely food and good selection
Lovely food and good selection. Communication from them was also very good and better than most.
23 September 2022
I am being treated really well by David…
I am being treated really well by David Beaver as I am not very good on the internet. My wife loves your food and she isn’t vegan but prefers your Sheperds to meat version. It’s the taste and the beans.
24 August 2022
Excellent customer service when there…
Excellent customer service when there was a problem with my delivery.
24 August 2022
Excellent meals and fast delivery!
Excellent meals and great service!
I am beyond impressed with the meals from Root Kitchen!
The meals are so delicious and well balanced.
They provide fast delivery and excellent customer service
I would recommend them to everyone!
23 August 2022
Quick, tasty, healthy food
Recently placed my first order and I'm really impressed with the food already.
The portion sizes are perfect, the taste is phenomenal and the price is great. Could do with more protein in the meals but this is the only suggestion.
I was concerned about delivery and sent an email to enquire about it but one of the Co owners sent me a very quick reply putting me at ease.
Will definitely try more of the range in future.
6 August 2022
Unprompted review
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