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Ron Smith & Co Ltd. Reviews 

846
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items arrived well-packaged and performed beautifully. The delivery service is frequently highlighted for its speed and punctuality, with many appreciating the efficient handling and timely arrival of their orders. People found the ordering process straightforward and appreciated the superb communication throughout. The staff are consistently described as helpful, knowledgeable, and friendly, providing invaluable advice and excellent service. However, some customers also noted issues with delivery communication and tracking, leading to uncertainty about arrival times or unexpected package placement.

What people talk about most

Product

People report positive experiences with products, often highlighting their perfect condition upon arrival and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and on-time... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and great service... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mower package (Stihl RMA 235 ) was competitively priced . Ordering was a breeze , communication throughout was superb . Product arrived very well packaged and on time . Mower is very quiet and cuts... See more

Company replied

Rated 5 out of 5 stars

After purchase I used the mower for the first time there seemed to be a fault as the electric cylinder kept cutting out. I emailed Ron Smith and had a response from Steffan virtually straight away. I... See more

Company replied

Rated 5 out of 5 stars

The advice from Ron Smith’s engineer who helped me select the right Huqsvarna robotic lawn for my garden was invaluable. He then came a few days later to install the mower and set up its mowing areas... See more

Company replied

Rated 5 out of 5 stars

Allet Liberty 30 lawnmower Quick and easy to order and competitively priced too. The delivery service was first class delivering the mower on at the time when stated in email correspondence. I've... See more


Company details

  1. Lawn Mower Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lawn Mower Repair Service
  5. Machine Repair Service
  6. Machine Shop

Written by the company

We're proud to be recognised as one of the UK's leading garden machinery specialists. In 2026, we were crowned UK's Leading Garden Machinery Dealer at the STIHL Awards and were also honoured with the prestigious STIHL 100 Year Award, recognising excellence across every aspect of our business. This follows being named Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards. Welcome to Ron Smith & Co., a name synonymous with excellence in garden and estate machinery since 1967. Founded by Ron Smith, the business has grown from humble beginnings into one of the UK's leading specialists, supplying premium garden and estate machinery to both domestic and professional customers. Today, Ron's vision continues under the leadership of his son, Mark Smith, with the same commitment to quality, expert advice and outstanding customer service. Our extensive range includes everything from lawnmowers, ride-on mowers and chainsaws to robotic mowers, hedge trimmers, leaf blowers and other specialist equipment. As authorised dealers for many of the industry's leading brands, we're committed to offering products that deliver exceptional performance, reliability and value. Sales: Visit our Worcester or Hereford showrooms, or shop online at www.ronsmith.co.uk for delivery across Great Britain. Repairs & Servicing: Our experienced engineers provide expert servicing and repairs to keep your machinery performing at its best. Spare Parts: Our dedicated parts department stocks an extensive range of genuine replacement parts and accessories. Robotic Mower Specialists: Our specialist team provides expert advice, installation and ongoing support for the latest robotic mowing technology. At Ron Smith & Co., we believe in providing more than just great products. We're passionate about helping our customers find the right solution for their needs, backed by knowledgeable advice, dependable after-sales support and industry-leading service. For nearly 60 years, we've remained committed to the values on which the business was founded: integrity, expertise, quality and customer care. Whether you visit one of our showrooms or shop online, we're here to help you create and maintain beautiful outdoor spaces with confidence.

Buy with Confidence

Authorised dealer with expert support

Since 1967, we've supplied premium garden machinery backed by expert advice, manufacturer-approved servicing, genuine spare parts and dedicated after-sales support. When you buy from Ron Smith & Co., you're buying from a trusted authorised dealer.

Contact info

Promotion box for Ron Smith & Co Ltd.

STIHL Award Winners 2026

Recognised for excellence across every aspect of our business.

4.8

Excellent

TrustScore 5 out of 5

846 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(846)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Supper fast delivery

Supper fast delivery. Received a complimentary lawn mower oil .
The price of the mower Wes £50 cheaper than some other sellers.
I tried the mower today, it's working well.
Thank you.

23 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Navimow.

Ordered, delivered within 2days trouble free,excellent service. Would highly recommend.

26 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you, Philip.

Rated 5 out of 5 stars

Excellent customer service

Ordered Wednesday evening with no cost standard delivery. Item arrived on Friday. Always find dealing with Ron Smith very straightforward, the Hereford team are all very knowledgeable and willing to take the time to explain the pros and cons of any potential purchase.

26 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you, James. We've shared your feedback with the Hereford branch manager.

Rated 5 out of 5 stars

Online retail as it should be.

Quick to respond to email query. I therefore bought a polesaw and item was delivered next working day. Great service, communication and prices. Fully tracked delivery.

Online ordering with real people to support - highly recommended.

23 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, David.

Rated 5 out of 5 stars

Delivery needs thinking about!

Living within a few miles of the showroom my husband had originally decided to pick up the machine himself but he hadn’t thought that through properly. The mower comes ready assembled, oiled with a little fuel, and he also hadn’t thought enough about the weight and shape of it when getting into our hatchback. He got in touch at the same time as despatch was just being notified. Our contact at Ron Smith was extremely helpful in changing to their own delivery. They also asked if we had a preference for the delivery day. When the mower was delivered it was delivered, in our case, by a very pleasant Ron Smith driver. It just rolled out of the back of the van. Great!

21 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Kathleen, we greatly appreciate it.

Rated 5 out of 5 stars

Great customer service by everyone I…

Great customer service by everyone I spoke to, they contacted me with updates and options definitely use them again. Competitive on price excellent on service.

16 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you for your review.

Rated 5 out of 5 stars

Ordering process was efficient

Ordering process and communication was good, price was decent and it arrived quickly 👍😁. Only one thing, Im not sure its definitely a “Honda” part as no branding 🤔 However, still happy with purchase.

12 September 2024
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Reply from Ron Smith & Co Ltd.

Thanks for your review, Yvonne. It is a genuine Honda part, we will feed back to Honda on the lack of branding.

Rated 5 out of 5 stars

Mountfield petrol hedge-trimmer…

I ordered a Mountfield petrol hedge trimmer from Ron Smith and Co. It came within 3 days - faster than promised. Arrived in perfect order, and came with two stroke oil and a bottle for producing the right mix, not mentionedin the advert. Thanks!

4 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Colin.

Rated 5 out of 5 stars

I would rate my buying experience as brilliant.

I would rate my buying experience as brilliant. As most folks would do - I shopped around a little to find what I wanted. Ron Smith had the best deal on my chosen product - they have included oil AND free shipping on an already decent price. They kept me informed straight away and got brilliant updates throughout the delivery period. I cannot fault them in any way so far. The delivery was very quick - even quicker than originally stated.

3 September 2024
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Reply from Ron Smith & Co Ltd.

Thank you so much for taking the time to leave us a review, Martin.

Rated 5 out of 5 stars

Excellent service

I've spoken to staff at both Worcester and Hereford sites re an out of stock item. Both were friendly, helpful and professional. Enquiries were made for me regarding back order delivery times, he rang me back as promised and advised me on ordering.
I've just received my new machine. Everything has been assembled, checked and ready to go.
I'm very impressed.

30 August 2024
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Reply from Ron Smith & Co Ltd.

Thank you for taking the time to leave us a reviw, Rory, we greatly appreciate it.

Rated 2 out of 5 stars

If i had know it would take this long…

If i had know it would take this long would not have ordered !

30 August 2024
Ron Smith & Co Ltd. logo

Reply from Ron Smith & Co Ltd.

We can only apologise for the delay. The product was listed as out of stock on our website, and we did let you know some days after ordering an expected dispatch date. Unfortunately the item was delayed a further week with STIHL.

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