Just don’t buy from them. Terrible customer service.
UPDATE: I STILL don’t recommend this vendor. If I could give zero stars I would. After receiving their reply to my review below, I sent another email as instructed including ‘Trustpilot’ and my order number in the subject line and I received no response at all.
Don’t buy anything from them that you need within a month. Ordered two items. Shipping took weeks and I had to find an alternative before they arrived. Requested a return and received an initial email asking me for photos of the items (presumably to demonstrate that they were still in good condition). I sent them photos and was advised I would receive instructions on how to return the items in another email. Never heard from the company again, even after multiple attempts to contact them via email. Tried the phone number on their website, but it was disconnected.

Reply from Rondor Swiss







