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Rona Shoes Reviews 5,843

•
TrustScore 4.5 out of 5

4.3

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, noting the use of better materials and overall robust construction. Many find the shoes to be exceptionally comfortable, lightweight, and supportive, making them suitable for long hours and various work environments. The pricing is often highlighted as competitive, and the ordering process is described as simple and efficient. However, some people mentioned issues with delivery times, reporting that orders took longer than expected to arrive, and tracking information was not always helpful. A few customers also expressed dissatisfaction with the product accuracy, citing discrepancies between advertised specifications and the actual items received, such as incorrect safety ratings or misleading product images. There were also occasional reports of shoes developing issues like worn-out insoles or structural problems within a few months of use.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, often noting the use of better materials and overall good... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting fast and prompt... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting simple, efficient... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the fair and competitive pricing, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Even though the first pair of shoes I ordered never arrived nothing to do with your company. The couriers fault.. your customer service was very helpful unlike the couriers customer service that still... See more

Rated 4 out of 5 stars

The shoes are light and comfortable, but the delivery time was very long and tracking was not very helpful. I think they came from China, but no indication was given at the time I placed the order tha... See more

Company replied

Rated 4 out of 5 stars

Nice pictures in comparison to the shoes u get delivered. The only thing that I would do it change the steel to the colour black on the shoes I ordered because u can see the metal through the shoe an... See more

Company replied

Rated 5 out of 5 stars

fair pricing on products and even better on discounts. Honestly fantastic delivery times although a bit late from payments to processing delivery. All round very pleased with the shoes - early days ye... See more

Company replied

Company details

  1. Shoe Store
  2. Safety and Work Wear Store
  3. Safety Equipment Supplier
  4. Work Clothes Store

Written by the company

Besides safety, these aesthetically designed Safety Shoes and Safety Trainers also provide maximum comfort for your feet to wear all day long. These Steel Toe Cap Trainers for men and for women embedded with a cushioned foot-bed, combined with the breathable mesh lining, helps you to feel soft and comfortable.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A fantastic pair of boots

A fantastic pair of boots, very light and all the protection you need for site work, I have worn this boots for over a week now and they are making my day
on site so much better, buy the next size up just a bit more comfort, as for price and comfort, just outstanding value

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Ordered shoes six weeks ago and still not delivered, 14 generic emails from the company thanking me for my patience, won't send other shoes as they Cleary lost them, fighting to get a refund, they don't care once they get your initial money, worst company iv ever come across

16 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. Waiting over a month to be delivered, only to be told I have to ring fastway to get them released for delivery. Absolutly brutal. Just want my money back now, never again. Unless you can wait unlimited time for your shoes!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Very quick to respond to any queries

Very quick to respond to any queries. Deliveries are always in good time. Happy to take returns - only ever had to do this once due to wrong size being ordered - but offer replacement or refund without any issues. Very good company to deal with.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Shoes

Shoes were delivered quickly. And fit good and are very comfortable. Will order from them again.

8 May 2025
Unprompted review
Rated 3 out of 5 stars

AUTOMATIC LACE-UP SYSTEM

AUTOMATIC LACE-UP SYSTEM
The hole that holds the lace string is not very strong. Mine is already starting to tear after just a few days of use.

29 April 2025
Unprompted review
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Reply from Rona Shoes

Dear Customer

Thank you for contacting us.

We're sorry to hear about the issue with the lace hole. Please reach out to our support team so we can look into this and offer you a suitable solution. We appreciate you bringing it to our attention and we’re here to make it right.

Yours sincerely,
Customer Service Team

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