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Rodial.com Reviews 616

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TrustScore 3.5 out of 5

3.7

Cosmetics Store
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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the products, often highlighting their effectiveness and the positive impact on their skin. Many appreciate the quality and how well the products work, with some noting visible improvements in a short period. The ordering process is often described as easy and well-thought-out, and many commend the efficient dispatch and timely delivery of their items. However, some people were dissatisfied with certain aspects. There are mentions of products arriving half-empty, dried up, or with quality control issues, such as broken packaging or expired items. A number of customers also reported negative experiences with customer service, citing unhelpful responses, difficulty with refunds, and unresolved communication issues. Additionally, some found certain products, like the banana lowlighter, to be ineffective or unsuitable for their skin type.

What people talk about most

Product

Consumers have ambiguous feelings about the product. Many reviewers praise the products, describing them as... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the products, noting they felt... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Order

Users describe ambiguous interactions with order. Many customers found the shopping and ordering process easy... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast delivery and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

well as much as i love this product i am disappointed at all the trial sizes i spend 80 bucks on. i love how they feel, smell, and work don't get me wrong but I'm sad at the sizes of the few travel si... See more

Rated 3 out of 5 stars

I loved glass tint. It was my favorite product and looked amazing on my skin as it gave a beautiful illumious glow, iv never found anything else similar. But they have re formulated it and now it has... See more

Rated 3 out of 5 stars

I recently started using Rodial Bee Venom Body Serum after a large weight loss as it was recommended for keeping your skin from looking too saggy. The product is great & was really pleased to... See more

Rated 3 out of 5 stars

Terrible colour quiz. Nice product, felt good and glowy finish but AWFUL COLOUR! I looked like a ghost with the Capri shade. Horrible. What a shame. I should’ve trusted my own instincts rather than us... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics Industry

Written by the company

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.

Contact info

3.7

Average

TrustScore 3.5 out of 5

616 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Banana Low Lighter

Second time I’ve ordered the Banana low lighter and I love it so much I’ve signed up for subscribe and save. I wouldn’t be without it now. I also got the lip oil and love it too.
Super quick delivery.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Love my Rodial products

Love my Rodial products! Great products with stunning designs. Delivery was quick and I was kept up to date with timings along the way.
Would definitely order from Rodial again.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

I love Rodial products

I love Rodial products , I received a bee venom day cream which comes in a pump action tube . The tube had come disconnected so I was unable to use it . I e mailed Rodial , sent in some
Images of product .
Straight away I received feedback and within 24 hours had a lovely e mail very concerned about my product and arranged an immediate replacement .
Well the customer service think was 11/10
Nothing was too
Much trouble , and thanks to Alex for their prompt response , a very happy Rodial lady

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Well the products are brilliant and…

Well the products are brilliant and there are often good offers too. I have also found that the customer service is above and beyond anything I have come across before. They reply quickly and offer great help and tips for you individually so I recommend radial products and their team very highly.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Had a problem with an item . The customer service is incredible, so efficient and dealt with the issue immediately. Rodial products are outstanding and it was unusual to encounter an issue but as I say resolved immediately. Best customer service ever

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Awefull customer service

Awefull customer service
Keep lying and don’t follow or know about their own rules
I suggest to stay away

5 July 2024
Unprompted review
Rodial.com logo

Reply from Rodial.com

Hello Kim,

We are terribly sorry to read about your experience.

To better understand the situation and assist you in resolving your issue, I have sent you a private message requesting some information about yourself.

Best wishes,

Syhem
Customer Service Lead

Rated 5 out of 5 stars

Fantastic shopping experience.

After a trial size of the dragons blood sculpting gel I decided to buy a full size. The offers online were great, a fabulous product range and easy to navigate website. The descriptions of the products and how to use were detailed and informative. I received my order the following day. Amazing!

1 June 2024
Unprompted review

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