well as much as i love this product i am disappointed at all the trial sizes i spend 80 bucks on. i love how they feel, smell, and work don't get me wrong but I'm sad at the sizes of the few travel si... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I loved glass tint. It was my favorite product and looked amazing on my skin as it gave a beautiful illumious glow, iv never found anything else similar. But they have re formulated it and now it has... See more
I recently started using Rodial Bee Venom Body Serum after a large weight loss as it was recommended for keeping your skin from looking too saggy. The product is great & was really pleased to... See more
Terrible colour quiz. Nice product, felt good and glowy finish but AWFUL COLOUR! I looked like a ghost with the Capri shade. Horrible. What a shame. I should’ve trusted my own instincts rather than us... See more
Company replied
Company details
Written by the company
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Contact info
United Kingdom
- enquiries@rodial.co.uk
- rodial.com
3.7
Average
616 reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my order within 2 days
I received my order within 2 days! Excellent customer service with exceptional products! Loved the new moisturizer!
16 May 2024
Unprompted review
Pleasantly surprised
I received my order rather quickly, which was a nice surprise! I ordered the mystery box and I was NOT disappointed!!
10 May 2024
Unprompted review
Superb
The website was easy to navigate. The account set up was prompt. Very easy to purchase. I had a missing item from my order. Contacted the support team. I was emailed back within half an hour, the issue was then resolved with minimal fuss and polite consideration. More than happy to continue purchasing from Rodial.
9 May 2024
Unprompted review
FAST SHIPPING, AMAZING SERVICE!
Alex was AMAZING!! Not only was I offered excellent customer service, but Alex also went above and beyond to make sure my interests were not only met but exceeded. Thank you, Alex!!
29 April 2024
Unprompted review
LOVE Rodial
I really LOVE Rodial products, and in particular the lip liners - they are outstanding, The Best Ever. So comfortable to wear, not drying and some kind of sorcery stay put - I was put out though by the length of time it took for delivery to ireland. Maybe this was just unfortunate one off - delivery was from Czech Republic
6 May 2024
Unprompted review
Reply from Rodial.com
Dear MissisN,
Thank you for sharing your feedback.
I sincerely apologise for any inconvenience that has been caused by the delay in the delivery of your order.
In order to better assist you, I have sent you a private message to gather more information about your order.
Best regards,
Syhem
Customer Service Team Lead
Quality
I am so happy to leave a review for Rodial. This is a fantastic brand. The creams and lotions are pure quality and leave my skin feeling like silk. The bottles are beautifully designed and are packaged with love and care. This brand is a delight.
22 April 2024
Unprompted review
excellent service and quick delivery…
excellent service and quick delivery .would recommend
25 April 2024
Unprompted review
Speedy…
Quick service and kept well informed of products and delivery.
28 April 2024
Unprompted review
Ordering easy
Ordering easy, delivered well packaged with notification before. Arrived in perfect condition and is a beautiful cream which is absorbed really well.April 2024
10 April 2024
Unprompted review
BEE VENOM AND PLACENTA 24 CARAT…
BEE VENOM AND PLACENTA 24 CARAT GOLD ULTIMATE CRÈME. Arrived quickly with good updates and great price. It is non greasy when applied and covers well with a small amount. Only used for less than a week at night and skin looks and feels brighter but too early for results on fine lines. Not keen on the smell as quite strong when applied but soon goes.
21 April 2024
Unprompted review
I am very satisfied with my purchase
I am very satisfied with my purchase. Fine price and quick delievery to Denmark.
23 April 2024
Unprompted review
Poor customer service. Poor quality
The discount voucher code came through after I ordered. My email was ignored. I asked to pay by installments, the total price was taken from my account. The 50ml cream only contained 30mls,the pot is deceiving. They don't cancel orders or accept returns. They don't answer emails. Poor Poor customer service.
Rodial reply....poor excuses. I have evidence that I was told you did not accept returns. I am no longer wasting my time to take this further. I'm accepting a loss. The product is in the bin.
16 April 2024
Unprompted review
Reply from Rodial.com
Dear Ian,
We're truly sorry to hear about the challenges you encountered during your recent experience with us.
Your feedback is incredibly important, and we genuinely appreciate you taking the time to share your concerns.
Firstly, we want to extend our apologies if there was any confusion regarding the discount voucher code. It's important to clarify that products already on sale are not eligible for further discounts.
Regarding the instalments payment request, while we facilitate Klarna as a payment option, decisions regarding instalments options are managed by Klarna independently. We recommend reaching out to Klarna directly for assistance with any inquiries related to instalment payments.
Ensuring the quality of our products is a top priority for us, and we take your feedback seriously with regards to product fill. Please don't hesitate to contact our team with accompanying images of the product so that we may conduct a thorough investigation.
As for our return policy, it allows for returns within 14 days of purchase, please kindly take a look at dedicated returns page for more information.
Once again, we apologise for any frustration this may have caused, and we're grateful for your understanding as we work to improve our processes and better serve you in the future.
Best regards,
Syhem
Customer Service Team Lead
I use eye drops for glaucoma which…
I use eye drops for glaucoma which makes the skin surrounding my eye very dark. This product lightens them very well without settling into the creases and wrinkles. Much, much better than my usual Chanel concealer.
18 April 2024
Unprompted review
EXCELLENT PRODUCTS & CUSTOMER CARE
Have ordered several products now and all 'do what is says on the tin'. Had an issue with one order which was swiftly dealt with. I also had a speedy response when I emailed to ask re order of using products. Great to know that there is someone there to help. I shall slowly be ordering more products. Definitely worth the money. Thank you.
7 April 2024
Unprompted review
First purchase from this company, impressed
First purchase from this company. Very pleasant experience. The item arrived very quickly and I was really impressed with the performance of the glass concealer. I would recommend. You don’t have to use a lot as a little goes a long way. I got a great shade match for my skin and the product doesn’t crease or settle into fine lines.
4 April 2024
Unprompted review
Absolutely loved the products I…
Absolutely loved the products I purchased and fell in love with the free sample of Rodial skin tint! I have now purchased this and love this product.
3 April 2024
Unprompted review
Great service from order to delivery
Great service from order to delivery.
Kept informed of progress throughout the process. 🥰
1 April 2024
Unprompted review
Excellent products
Really great products. Ive bought the Lip Oil which is fantastic!! I'm totally hooked. Its much stickier than it says but it hasn't put me off.I've also bought the Champagne Lip Oil which is great too. I've also bought the Retionol wipes and it's too early to comment on it's efficacy my skin hasn't broken out and my skin feels a lot smoother. The concealer is very good and a little goes a long way. Lastly I bought the Suede Lips- Blackberry which is lovely and soft and lasts quite well.
When my existing skincare has been used I'm going to try more products.
30 March 2024
Unprompted review
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