Rocket Fibre Reviews 

This has been a very efficient service. The fibre connection was up and running when we moved into our new home. It has proved reliable and cost-effective so far. It has been our easiest broadband switch ever.

Setting up our internet for our new build was really straightforward. We had a couple of minor issues when we first moved in, as we realised we also needed a router, but Rocket Fibre’s customer service was excellent. They sorted everything quickly and had a router sent out for next-day delivery.

Since then, we’ve had great internet speeds with no issues at all. The service has been reliable, and we’ve been really happy with it.

I’d definitely recommend Rocket Fibre to anyone looking for a fast, reliable broadband provider.

BEWARE DANGER AVOID WARNING BEWARE AVOID DANGER DANGER TAKE UNAUTHERISED PAYMENTS FROM YOUR BANK BEING INVESTIGATED

Simple to set up and simple to navigate.
Working seamlessly since installation.
Very pleased with the whole experience.

The set up was a bit of a struggle. It took multiple phone calls between Rocket Fibre, OFNL & eero to get it working over about a day.

Now that it is set up, we haven’t had any issues. It has been working well and the speed coming into the property matches the product. The speed from the eero box is a little slower but we wondered if that was our placement of it and need to investigate.

Customer service are really prompt on email and by phone, very helpful, and patient.

They went the cheapest provider for us but we wanted to make sure it suited us.

I recently moved into a house on a new(Ish) estate and initially it seemed to be a problem sorting out a connection. However, Rocket Fibre have been excellent in providing information, sending kit out on time and for connection advice. I’m only a couple of weeks in but so far a great service.

Brilliant service from Rocket Fibre for our new build move in Bodmin! I work from home and needed a fast, reliable setup. They provided an eero 6 as a base unit and willingly shared the PPPoE settings so I could configure my own eero 6+ mesh network seamlessly. The customer service has been amazing, and the internet performance is flawless. Highly recommended!

Poor business approach towards customers

Withdrawing payments from my credit card account without my consent and still trying to take more money, even knowing that I have already migrated to another broadband company,
Suggest avoiding this business

I've been impressed by how easy,efficient and far superior this first couple of weeks have gone with Rocket fibre. Customer service was fantastic when the crap firm blinded by the light stop service the moment 🚀 applied for control of the line. First contact came a few days later to ask if I wanted to change my mind, jog on. Thank you rocket 🚀 👍

Router was collected locally (which was handy) and easy to set up! So far all services are working as expected and we have had no issues, my son is pleased with the speed and says this is much better than our previous provider.

After been years with a provider where I wasn't getting the speed I was paying and always having problem. But after joining Rocket Fibre its been 10/10. Even customers service and response time been amazing. Best thing I did moving over.

Avoid at all costs.. we moved last year. We submitted a move request. They wouldnt activate the new line until we canelled the old line which should be automatic considering we moved.. then charged us for cancelling the old line. Even though it was a move not a cancellation. We opened a ticket in december to see how much longer we will.be stuck with them they advised 8 months and i asked for them to confirm this was august they agreed. Then i contacted them to check as we where just going to leave 2 months early. Now they are saying december. Complete and utter sham.can you imagine the charges we would have faced if we didnt check again..

We moved into a new property, with the understanding that we would have WiFi. I have a child with disabilities and having no WiFi, was upsetting for him, because he couldn't call those close to him and we needed so we could do WiFi calling in an emergency, as there is no phone reception in this our area. I had to chase Rocket to find out why my router hadn't been sent to me. Apparently there was maintainance work being done by OFNL and they couldn't process my order. There was no communication with me about a delay and I had to chase them to find out what was going on. Communication is key!!!

Really happy with Rocket Fibre so far. The broadband is much faster than my old provider, and the signal coverage around the house is brilliant. Exactly what I was looking for. Great service overall!

I moved house and went with Rocket Fibre. Unfortunately, I had to wait about 1.5 weeks after the date I had specified for broadband to be provisioned for the service to actually be provisioned. They claimed that it was an issue with OFNL. A human service agent was quick to respond when I submitted a ticket querying this issue, but they were unable to give accurate dates for resolution.
However, since then my broadband has been working great. I especially liked how easy it was to set up my router.

Excellent all round, great service and fab speeds.
Best price around and everything went smoothly.
Would highly recommend

Worst provider out there. The support team have no idea what they are doing and they have no way of being able to provide the service requested

Never even got to use them. Despite neighbours having used them (though not very happily,) I contacted them re. broadband/landline service. I received an abrupt, single line reply "we do not supply your address". They could not have been less polite if they'd told me to go forth and multiply ! If this is an indicator of their service, I probably missed a bullet !

Shocking customer service. Internet went down on the 23rd May. Closed due to bank holiday so unable to get support over the phone.

When reporting on reopening, told you have to be down for 72 hours before they compensate, and it is from when you notify them.

Then told there is service to the house so must be the router. As we are out of contract can send a new router if we enter another contract. Confirmed we wanted to do that and they didn’t send the router. On cancelling due to their incompetence, then told it will be 30 days before they shut the line even if we pay up the 30 day notice period.

Obviously a very small company as you only ever get the same 2 young lads who sound like they are half asleep.

Avoid and go to a decent company like See the Light.

Great speeds from the one router, it doesn’t really suffer with too much of a drop in speed when you are upstairs (the router is in the cupboard under the stairs)