Roberts Crossley Solicitors Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting clear and timely communication. However, some customers also mentioned issues with communication, specifically noting that the company's reliance on email for problem resolution was unreliable and time-consuming. A few other people felt that the company was unable to adjust its practices to assist elderly clients with limited IT skills, and some expressed dissatisfaction with a perceived lack of care regarding amendments and responses to their concerns, leading to unresolved issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers mention positive feedback about their user experience. Customers consistently report a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Drama-free conveyancing.

My 2nd time using Roberts Crossley. Experience was great, they made what is normally a very stressful process surprisingly calm. There were no dramas, and a successful completion.

Special Shout out to John who was fantastic.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Jonathon did an amazing job at dealing…

Jonathon did an amazing job at dealing with my house sale,after the 1st 2 buyers backed out.
The third one , was requesting some unusual requests through their solicitor who was extremely slow to respond,Thank you Jonathan for your patience and persistence . Jonathan was always available to chat when needed and always actioned issues immediately.
I would highly recommend Robert Crossley after finding them on the internet.

24 July 2025
Rated 5 out of 5 stars

Communication

The big thing with this process is communication and Roberts Crossley did it very well.
Lily kept me updated at each stage and was always available to discuss matters with me.
All in all, a very smooth transaction.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish — thank you for everything!
From the first stages and getting quotes I was constantly going back and fourth with Alicea. They truly were so kind and gentle in their responses and truly helpful that I had felt so secure when choosing Robert’s Crossley Solicitors.

We honestly couldn’t have asked for a better solicitor, Katy. From day one, they were reliable, approachable, and always one step ahead. With their quotes, I was constantly going back and fourth and Alicea was so kind and gentle in her responses and truly helpful. Every stage of the process was explained clearly and handled with care — no chasing, no confusion, just genuine support and expertise throughout.

What really stood out was how personal the service felt. We never felt like just another case — they took the time to reassure,
keep us fully informed. Even in the more stressful moments, they were calm, and completely on the ball.

This was a huge step for us, and we’re so thankful to have had such a brilliant solicitor on our side. We would recommend them in a heartbeat — they made a complicated process feel safe, simple, and human. We’re truly grateful.

We will definitely be returning customers and will recommend them to everyone too.

Thank you so much to everyone involved for taking the time to be so helpful!

*If you are looking at these reviews wondering whether to choose RC, please trust me when I say to DO IT, you honestly cannot find better*

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

From start to finish these people have gone above & beyond our expectations. Very competitive prices. Nothing ever seems to much trouble. Would definitely recommend & use in the future. Thanks guys

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Katy was excellent, she always replied to my emails and helped address issues as they arose. Thank you!

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliably Professional.

Second time our family has used Roberts Crossley in the last 12 months, and the service provided has been top notch on both occasions. They are very professional, providing timely and coherent advice whilst energetically pursuing outstanding issues. It is reassuring to have such a competent organisation in your corner when embarking on house sales/purchases.

15 July 2025
Rated 5 out of 5 stars

Professionalism Defined

Used their services again as they are incresible, thorough and professional h nice why I did not hesitate to use them in handling my property transactions.
Thanks Robert, you are a ⭐️.

15 July 2025
Rated 5 out of 5 stars

Outstanding Service

I have used these solicitors twice now and I can say is excellent service. Both times I dealt with Robert. Very knowledgeable and professional. Highly recommended

7 July 2025
Rated 5 out of 5 stars

Five Star Service

Jonathan, our solicitor, handled th sale of the house in a most professional and helpful way. All the questions he asked were spelt out in a helpful manner. I would highly recommend Robert Crossley Solicitors to anyone selling or buying a property.

27 June 2025
Rated 5 out of 5 stars

Katy Hutchinson senior Conveyancing Solicitor

Katy Hutchinson work carefully to review data send from the sellers solicitor, she explained the details presented clearly. She is a reliable solicitor and would fully recommend her to anyone seeking property or land legal work.

31 January 2025
Rated 5 out of 5 stars

Our new home

We bought our first house and Roberts Crossley was recommended to us by family! The service didn't disappoint. We worked closely with John Roberts and he supported us every step of the way! Would 100% recommend them!

13 June 2025
Unprompted review

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