Roberts Crossley Solicitors Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting clear and timely communication. However, some customers also mentioned issues with communication, specifically noting that the company's reliance on email for problem resolution was unreliable and time-consuming. A few other people felt that the company was unable to adjust its practices to assist elderly clients with limited IT skills, and some expressed dissatisfaction with a perceived lack of care regarding amendments and responses to their concerns, leading to unresolved issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers mention positive feedback about their user experience. Customers consistently report a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Prompt, efficient and professional

I had a very good experience with Roberts crossley solicitors, they handled the whole process very professional from start to finish, I was well informed at every stage of the buying process, Ben was very efficient and available which made it very easy and fast

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and fair pricing.

Professional service from start to finish, reasonable rates, accessible on line progress report available 24/7.
My solicitor was Robert Morrison was amazing.
All 3 of my transactions were very promptly dealt with, quick and efficient.
I couldn’t ask for any more.
Would absolutely recommend and use again .

25 September 2025
Rated 5 out of 5 stars

Amazing Solicitors

Amazing Solicitors. Was informed every step of the way for my property. John Roberts my solicitor was amazing and would highly recommend. The online portal was such helpful as well.

Thank you too all staff that helped!!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Mr Ben Thomas is absolutely fantastic



Mr Ben Thomas is absolutely fantastic! He provided exceptional guidance and support throughout my house purchase . His expertise, professionalism, and communication skills made a huge difference. Highly recommend for anyone seeking top-notch legal advice and representation. Thank you for your hard work and dedication
Will recommend Robert Crossley Solicitors / Mr Thomas to friends needing this service.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Roberts Crossley Solicitors is a five stars highly recommended

Although I have history experience with different solicitors , I would say Roberts Crossley Solicitors are one of best highest Rank , so far three properties from lease extension to sales , most important the confidence I experienced while I rest assured I am in safe hands trustworthy persons , furthermore I have recommended the firm for my daughter on her recent sale . still upcoming in the very near future.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient, and Caring – Highly Recommend Roberts Crossley Solicitors

We recently used Roberts Crossley Solicitors for the sale and purchase of a property on behalf of my elderly parents, and the service we received was excellent from start to finish.

John Roberts handled everything with professionalism, efficiency, and care, and was on hand to answer any questions. The online portal was a great way to see the progress of each step. What could have been a stressful experience became a smooth and straightforward one.

We felt reassured at every stage and were impressed by the speed with which matters were progressed without ever compromising attention to detail. Thanks to John's work, both the sale and purchase went through seamlessly.

I wouldn’t hesitate to recommend them to anyone looking for a trustworthy and approachable solicitor.

22 August 2025
Rated 5 out of 5 stars

Rob Morrison 10/10

Rob Morrison is both professional and courteous. Communication is excellent. RC Legal have dealt with many transactions for us and we simply cannot imagine going anywhere else.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Alicia McLellan provided me with a…excellent service

Alicia McLellan provided me with a wonderful service. Very efficient, always replying to any queries almost immediately and was always extremely pleasant and helpful. She ensured I was kept informed of progress at all times and made the transfer of equity between my brother and myself very easy and straightforward,would highly recommend.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Lily Moores was excellent

Lily Moores was excellent, highly professional and thorough in dealing with the sale of our mums house. What I really liked was her personable approach when we spoke always taking the time to explain things clearly.

18 August 2025
Rated 5 out of 5 stars

Great experience

We used Robert Crossley Solicitors for the first time for the sale of my mother’s home. Lilly Moores made the process easier with her excellent knowledge and communication skills. She was always available to answer any queries we had and was proactive in trying to complete the sale asap. It was a pleasure working with her.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Job well done by Ben

This is the 3rd property that Ben Thomas has handled for us. This last one was particularly difficult as the first 2 buyers dropped out but throughout the process Ben was always cheerful and expertly brought the sale to a successful conclusion in an impressively short time.
Well done Ben - you are a star and we would certainly recommend you.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Ben never fails. Such an amazing company. I have used these 3 times and everytime im kept upto date and always ahead of the game! Thank you Ben . Your a star ⭐

15 August 2025
Unprompted review
Rated 5 out of 5 stars

John Roberts , the human touch.

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts.
He has always made himself available on the phone , always acting promptly.
He has a sense of humour !
He cares about his clients , understanding their needs.
John deciphers the jargon with a deft touch.
If you are looking to by or sell a house then here is a man and company that is approachable , trustworthy and , above all , provides that essential human touch.

7 August 2025

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