Roberts Crossley Solicitors Reviews 493

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting clear and timely communication. However, some customers also mentioned issues with communication, specifically noting that the company's reliance on email for problem resolution was unreliable and time-consuming. A few other people felt that the company was unable to adjust its practices to assist elderly clients with limited IT skills, and some expressed dissatisfaction with a perceived lack of care regarding amendments and responses to their concerns, leading to unresolved issues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Response time

People report positive experiences with response times. Many customers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers mention positive feedback about their user experience. Customers consistently report a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Third time of using Roberts Crossley

Third time of using Roberts Crossley. None of the transactions have been straightforward but Will Mellor handled everything brilliantly. I was sceptical of using an online solicitor at first but cannot recommend highly enough.Thanks Will

19 January 2026
Unprompted review
Rated 5 out of 5 stars

We dealt with John Roberts and…

We dealt with John Roberts and throughout he was professional, contactable and provided a clear and efficient service. John and the portal made it easy to deal.
I’ve used this company now multiple times and have referred countless friends due to the ease and efficient service offered.

John was a delight to deal with throughout and supported us getting our purchase over the line prior to Xmas.

Thanks again John!

19 December 2025
Rated 5 out of 5 stars

Brilliant service

We found Robert very helpful, if we had any problems he always answered the phone and it never felt like too much trouble . The whole process was efficient and I could not have asked for better service . Will definitely recommend to other people.

2 December 2025
Rated 5 out of 5 stars

Had a great experience

Had a great experience. Roberts Crossley got everything done to a great standard and were very efficient. Their communication was excellent keeping us up to date with the process, advising us on our next steps and answering any questions we had. They were very quick to respond to emails and we had a great experience with them overall.

28 November 2025
Rated 5 out of 5 stars

Highly recommended!!

My friend introduced Jonathan Davey from Roberts Crossley Solicitor when we decided to sell our house in August. The whole selling process is rollercoaster experience! When we settled one problem, another one pop up! Every time Jonathan gave proper and timely professional advice! As our previous solicitor bypassed many issues, it took Jonathan much more time and effort to deal with them! When we had full of doubts and worries, his patient and persistence help a lot! Though the exchange time is out of our expectation, it eventually completed last week! We will definitely recommend to our family and friends!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend and praise enough

I cannot recommend and praise Ben Thomas at Robert Crossley enough. Ben went above and beyond to make my sale/purchase happen. Without him and his expertise and determination I wouldn’t be in my new home today. Thank you so much Ben

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience with Robert…

Really good experience with Robert Crossley Solicitors. Ben was always attentive and readily contactable making for smooth hassle free dealings for all my house purchase legal dealings.
Highly recommended.
Many thanks

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, focused on delivering the best conveyancing service. We were proactively kept informed of the progress of the property transfer. Pricing was competitive. I would have no reservation about recommending this firm of solicitors for conveyancing. Well done.

10 December 2025
Rated 5 out of 5 stars

Great solicitors

Excellent and thorough service from John Roberts, we were first time buyers and he helped us immeasurably. I would definitely recommend to anyone.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience. Would definitely use again!

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when required. He also took his time to explain any legal bits we didn’t understand. Would definitely use their legal services again.

8 December 2025
Rated 5 out of 5 stars

Fantastic service from Will Mellor

Will Mellor has been very professional, efficient and approachable when dealing with my house sale. Fantastic service, always on hand if I needed questions answered. He was recommended to me by my daughter and I will definitely recommend him and his conveyancing team to my friends. Thank you so much Will.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly responsive and helpful

Ben Thomas and Will Mellor were both extremely helpful through our house purchase. We found them very responsive and willing to answer all our questions. They also had a particularly tricky time with the solicitor acting on the other side, but they always dealt with them with professionalism. Would recommend

24 November 2025
Unprompted review
Rated 4 out of 5 stars

Robert's was a great guide

Robert's was a great guide through the process; which was completed smoothly even though we had to deal with multiple potential buyers.

20 November 2025
Rated 5 out of 5 stars

Super Solicitor

We’ve used Ben twice now to buy and then sell a property. He is very calm and gets the job done. Communications are very good. I would definitely recommend him. Thanks for your support and assistance Ben.

21 November 2025
Unprompted review

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