Robens.de Reviews 410

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the ease of ordering and the quick, well-packaged delivery of their items. Many people appreciate the quality of the products received, finding them to be as described and performing well, even in challenging conditions. However, some customers also noted issues with product quality, such as manufacturing defects in self-inflating mats or tents that leaked on their first use. A few other people also felt that the delivery process could be problematic, with some parcels experiencing delivery issues or being delivered to the wrong address, and others experiencing delays or a lack of tracking updates.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers praise the products, describing them... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and quick delivery... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of products,... See more

Order

Clients share positive opinions on order. Customers consistently praise the easy ordering process, fast... See more

Service

Reviewers mention positive feedback about service. Many customers couldn't fault the service received,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have robens sleeping pads, stove and ordered a tent from the website.... Was delivered safely, but there were issues with postal address, tried to explain but language barrier issues I guess. Alls w... See more

Rated 4 out of 5 stars

Pleased to be able to replace just one pole-end. It would have been nice if postage for one tiny item wasn't significantly more expensive than the item itself.

Rated 4 out of 5 stars

price was great , description and packaging was good , only thing let down was delivered to wrong address by postal service after traveling across europe

Rated 4 out of 5 stars

Spare parts (Clips for my walking pole) enabled me to repair it although the clip was quite difficult to fit


Company details

  1. Camping Store

Information provided by various external sources

Robens is top quality products, made to last and designed to perform at the highest level whilst delivering unrivalled value are the very foundation of the Robens dynamic range of outdoor equipment and accessories. Robens is outstanding design, high pe...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

410 reviews

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Replied to 77% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Robens - a 5/5 company.

Robens is just good! Plain and simple. When you buy Robens gear, you can expect good quality items!
I have a tent, multiple sleeping bags, and some other gear and I’m very happy with all of it!

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Replacement for faulty part - quickly resolved

Robens provided a couple of replacement tent poles within a week and free of charge when I informed them that was one had broken. Their helpdesk gave me realistic expectation of delivery times. I'm a happy customer and would recommend Robens and buy their products

28 September 2022
Unprompted review
Rated 2 out of 5 stars

My product hasn't even been delivered yet

My product hasn't even been delivered yet. I ordered it 10 days ago

24 August 2022
Robens.de logo

Reply from Robens.de

Thanks for your feedback.

According to tracking it should have arrived to UK Parcel center today 25th of August.

We will follow up and come back to you by e-mail.

We wish you a nice day.

Best regards
Team Robens.

Rated 5 out of 5 stars

A very happy customer.

Wonderfull team (the mattress I ordered was out of stock and the Robens team did provide a replacement of better specifications - with no extra costs). The tent is of high quality and very easy to set up. Seems a very decent tent. Value for money. And the tent was delivered very fast. A very happy customer, indeed.

18 August 2022
Rated 4 out of 5 stars

I've just got hold of the saw and it is…

I've just got hold of the saw and it is very good and easy to set up. But the parcel had been semi opened and I did not sign for it, It's a restricted item and I should of signed for it or it should of gone back to the depo

2 August 2022
Rated 5 out of 5 stars

Fantastic products

Fantastic products, happy with everything I have (green cone, hammock, hammock under-blanket and a bunch of other bits…) For UK delivery though - last delivery update I had was as the parcel left depot in Denmark, next thing I knew it turned up. Would be have good to have handoff updates to other couriers as well!

2 August 2022
Rated 5 out of 5 stars

Thankyou Team Robens

Ordered a Dreamer Shade Grabber prepared to wait for delivery couldn’t believe it arrived within 5 days!
Amazing service, product and company.
This is the 4th Robens item we have purchased and are delighted with each of them so now let the camping adventures begin.
Thankyou Team Robens 👍

26 July 2022
Rated 1 out of 5 stars

I bought Grasmere T7 walking poles 3…

I bought Grasmere T7 walking poles 3 years ago. I needed a new pin for the fast clip height adjuster, and I contacted Robens to ask if they could send me one, as the poles are unusable without that pin. I was told by Robens that "they don't have this as a spare part", in spite of the fact that they are still manufacturing and selling these same poles. I think this is very poor service, and I would not buy poles from this manufacturer again. The poles were comfortable in use, but Robens' unwillingness to supply something as basic as a fast clip adjuster pin makes me question their commitment to customer service

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Soooo efficient

Soooo efficient. Wonderful service and super quick delivery. Great quality product that does such a good job.
Well done Robens.

30 June 2022
Rated 1 out of 5 stars

Poor design of tent

I bought a Robens Challenger 2 tent last year ready for camping this season, but the tent proved almost impossible to put up and take down and I badly injured my finger trying. I think the tent is either faulty and/or just a very poor design. I have bought another make of tent from another supplier. I am not impressed with Robens and cannot recommend their tents.

20 June 2022
Unprompted review

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