Roadlok Official Reviews 

536
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for being incredibly easy to install, lightweight, and exceptionally well-built, saving space without requiring heavy chains. Consumers consistently note that the security kit provides great peace of mind, fits smoothly onto their motorcycles, and operates reliably during daily use. Some reviewers were not happy with certain technical components, mentioning frustrating issues such as receiving short bolts or experiencing locks that seized over time despite regular maintenance. People also noted occasional challenges regarding delivery inquiries, finding spare parts, or navigating a slow installation process.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising it as a brilliant security kit that... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the product is easy to... See more

Quality

People report positive experiences with quality, highlighting that the items are incredibly well made,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that the package arrived... See more

Service

Users describe positive interactions with service, highlighting great communication and swift replacements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product, it was recommended to me last year by a fellow BMW rider, but my bike didn’t have a radial mounted caliper!. Forward a year and my new R1300GS now has the ROADLOK fitted, quick and... See more

Company replied

Rated 5 out of 5 stars

Straightforward fitting to my motorcycle. Takes a few goes to get used to using it but then becomes second nature. Just remember to leave a bit of leeway to allow room to move back and forth until the... See more

Rated 5 out of 5 stars

I received my disc lock as a suggested gift and the lock has easily met my expectations. It was easy to install and is very well built. I like the fact that it is permanently installed and you only ne... See more

Company replied

Rated 5 out of 5 stars

A superb product that makes “carrying” a lock so easy; just need the key and pin barrel so it’s weight and space saving. Even more importantly it’s easy to fit and use and I can’t topple off my bik... See more

Company replied


Company details

  1. Locksmith
  2. also in
  3. Motorcycle Equipment and Accessories Store

Written by the company

ROADLOK – The #1 in permanent motorcycle security (ART4-certified) Roadlok has been a leading name in premium motorcycle security for over 20 years. Our patented, permanently mounted immobilizer locks the motorcycle directly via the braking system, preventing it from being ridden away — a much safer and more effective solution than traditional chains, cable locks, or easily bypassed alarm systems. Our technology has been tested and proven on hundreds of motorcycles: from cruisers and touring bikes to sport and adventure models. This makes Roadlok one of the most versatile and reliable security solutions on the market. ✔ ART4-certified


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

536 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(536)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This a great product

This a great product. It's secure, easy to fit and easy to operate. No need to carry heavy wheel locks anymore.

23 September 2026
Roadlok Official logo

Reply from Roadlok Official

Dank voor u feedback!

Rated 5 out of 5 stars

Excellent product

Excellent product, it was recommended to me last year by a fellow BMW rider, but my bike didn’t have a radial mounted caliper!.
Forward a year and my new R1300GS now has the ROADLOK fitted, quick and easy to do, build quality is brilliant. A lot easier to carry than even the smallest disc lock.

23 September 2026
Roadlok Official logo

Reply from Roadlok Official

Dank voor u feedback!

Rated 5 out of 5 stars

Excellent Protection !

What a genuinely fantastic idea, obviously this device won't stop thieves lifting the bike and loading it into the back of a van, therefore use a secondary lock to secure it to something at least to slow them down. But it will stop any casual thieves trying to tamper at the side of the road unless they are very well equipped but even then these things are a nightmare to remove with any type of power tool/tool. I've been running this RoadLok for over a year with no issue and low maintenance just a squirt of ACF-50 on the key and inserted in and out of the lock every year seems to do the trick as the included dust cover keeps the lock hole pretty clean.

22 September 2026
Roadlok Official logo

Reply from Roadlok Official

Dank voor u feedback!

Rated 5 out of 5 stars

Always the best service on the most…

Always the best service on the most well designed and built motorcycle security on the market. I have to say, there are very few companies that I truly love… Roadloc is the n top of the list!!

23 September 2026
Roadlok Official logo

Reply from Roadlok Official

Dank voor u feedback!

Rated 5 out of 5 stars

Great piece of kit Really easy to fit…

Great piece of kit Really easy to fit and so easy to use without having to carry around big bike chain or U-Lock Bike safe and secure even if attacked with anglegrinder Really recommend this product

23 September 2026
Roadlok Official logo

Reply from Roadlok Official

Dank voor u feedback!

Rated 1 out of 5 stars

I live in the UK

This is a review of Roadlok UK only. I live in the UK. Can anyone please tell me how I can buy a Roadlok? Please don’t say via Roadlok UK, I’ve tried. I realise I can go onto the website and tick boxes but I have questions about delivery before I purchase. My emailed questions don’t get answered. I have been trying for many months. Thank you.

20 May 2026
Unprompted review
Roadlok Official logo

Reply from Roadlok Official

Hello, we understand this is frustrating. can you contact us via the email shown on this page? We will see if we can help you.

Rated 5 out of 5 stars

Roadlok customer service from zero to hero


After the reply from Distri Works BV,
I would like to apologise as I wasn’t aware Roadlok.Eu had nothing to do with the UK branch. I am extremely grateful to them for reaching out to me.

UPDATE
Taco from Distri Works BV (roadlok.eu) personally got in touch, even though the issue ultimately had nothing to do with his company. Despite that, he took the time to offer a solution and provide support, which speaks volumes about his professionalism and the high standards of customer care at Distri Works BV. His proactive and helpful approach was genuinely appreciated.

Chris from the UK also made contact and offered to rectify the problem, which is now in progress

Original Problem
I purchased a Roadlok in the UK and within the first week the lock became stiff. I contacted Chris at Roadlok and was advised to clean it with brake disc cleaner and apply graphite powder to the keyhole (graphite powder was not supplied with the product). I followed this advice carefully. After every wash, I dried the lock with compressed air and applied a small amount of graphite powder as instructed.

Despite maintaining the lock exactly as advised, the barrel has now completely seized after only 18 months of use. Fortunately, it was not locked onto the bike at the time, only fitted with the dust cap, otherwise the situation could have been far more serious and inconvenient.

What is most concerning, however, is the complete lack of customer support. I submitted an email request for assistance and completed a returns form but received no response other than an automated acknowledgement. I then called the contact number multiple times before eventually receiving a call back from Chris. I was told, “I’ll sort it tomorrow.”

That was four weeks ago.

Since then, I have made numerous calls and sent several text messages. I have received nothing but delays and excuses, and the issue remains unresolved.

For a security product at this price point, this level of aftersales service is unacceptable. The failure of the product is disappointing, but the failure in customer service is far worse.

2 February 2026
Unprompted review
Roadlok Official logo

Reply from Roadlok Official

I'm sorry to hear about your experience. Unfortunately, Chris is the UK distributor and is independent from us, we are the EU partner for Roadlok. We do not have access to Chris' phone or email system.
If you send us an email we will get you sorted, asap.

Rated 1 out of 5 stars

Shipping and contact problems

I ordered a Roadlok on 5th January. On 12th the shipper said I rejected the package which was not possible because no one was home and sent it back to the origin.
I contacted roadlok about this and they said I have to talk to the shipper and if they received it they would send again.
I just got notification that they received it on February 6th and tried to contact them 6 times with no answer and the contact number is impossible to call, starting to feel like a scam.
Don't recommend.

12 January 2026
Unprompted review
Roadlok Official logo

Reply from Roadlok Official

Hi André, I must admit I don't fully understand this review. We spoke on live chat today. And while I understand this situation is frustrating, it is not in our control if a delivery company seems to not properly do their job. Sometimes, not often, things happen. We have immediately offered to resend the package, either to the same address, or an alternative one. With the same free shipping service or using DHL Express at a surcharge.
I hear you when you say you don't want to spend more money on shipping, so we will send it again for you using the same service.
Also, we have requested from the postal service to find out what happened with the first delivery.
^ Taco

Rated 5 out of 5 stars

Will let you know when the goods a…

Will let you know when the goods a received, but my problem is I was not advised of customs charges this has put the price up by £51.37 NOT good.

29 September 2025
Roadlok Official logo

Reply from Roadlok Official

Hi Keith, we appreciate your review.
As you're ordering from outside the EU, we do not charge you any sales tax.
You are, however, subject to tax and/or import duties upon receipt of your order.
This is something we explain on our website on the Payment & delivery page, as well as on a notice during checkout on the shipping method step.
We're sorry if the charges were unexpected, but this is something we do not control.
As said, you did not pay any sales tax during checkout, those amounts should be almost the same.
Please let me know if there is anything I can do to clarify more.
^Taco

Rated 5 out of 5 stars

Brakebolt

Brakebolt fit with old roadlok for duke 390 2013. Fast shipping, delivered to Poland within few days.

13 September 2025
Rated 5 out of 5 stars

I ordered wrong lock to suit my bike…

I ordered wrong lock to suit my bike Which was pointed out to me before dispatch so I could get the order right.
Lock arrived by registered post 24 hrs later. Followed fitting instructions and the bracket and lock fitted first time. Registered te key to my bike and in use 2 hrs after being delivered.
The lock works great and doesn't alter the look or operation of the break caliper.
I would be happy to recommend this product.

6 September 2025
Unprompted review

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