Rizk Reviews 

Terrible.

When you have good bets with good amount of money they block them and you can’t make cash out.

They are robbers and the help team useless.

Having played at Rizk for Several Months and followed all guide lines and verifications which were required by RIZK including Bank Statements, and payslips within 3 months, they have BLOCKED my account saying that I requested this in which they won’t send me the transcript or send me the email stating this..

There quite happy to take your money and will let you play freely until you win BIG or ask for a withdrawal of more than £800 pounds which my last WIN took over 4 Days for withdrawal, Since then they have asked for more verification of My Skrill Account and My Last Deposits on HEADED BANK STATEMENTS which I don’t mind but Blocking my account is Shocking without REASONABLE CONTACT from Customer Services by email or telephone and there LIVE CHAT is just another IDIOT spouting the same Excuses.

the Relevant Department is dealing with your issue

We will look in to this for you, I can feel your frustration but please Bare with Us.

There is nothing we can do the relevant department are dealing with it.

DONT PLAY HERE, RUN and Find a CASINO that doesn’t take 4 Days for a Withdrawal or block your ACCOUNT for Winning..

Played at this casino for 3 years now, I had no problems at all. But now things has changed alot! I will give my honest opinion about this 'casino', as at every other casino you of course need to verify yourself. Which is normal. So I did... I had sent all needed documents and I was good to go! At least I thought... my documents were accepted at all casino's but of course not at rizk... then I have sent different documents also very good but again not accepted... this went on for 1 month before all papers got finally accepted it's really not normal and gave me lots of stress. Then now the wheel of rizk... I'm level 340 playing with bets of 1 and 2 euro and always get free spins, cashback or double speed, never super spins, mega spins or even a jackpot. Every time you level up you get a extra wheel so I have spinned 680 times and most of the time 5 free spins worth of 10 cent. Better then nothing but for someone playing always there, you expect something better... at least I did and now for the live chat... not available??? Every time I try to contact them doesn't matter what device I get 404 page not found this is already going on for a year very weird that they don't fix it. I have sent multiple emails about it but of course no response. Really a great casino 😑. And now the final thing...for me at least. In the beginning I have won sometime 1000 euro always lost more but ok, the games were fun and I had hopes, but now... the slots don't pay anymore at all! I have spent 7000 euro in 3 months and I never won really never!! I buy sometimes bonusses of 100 euro and then I win 5 euro it's not normal. Really guys please don't play here, they steal your money in the end. You can't trust this casino

This is a follow up on my previous post. Tried to withdraw several times but my money just return to my account after around 24 hours. Direct bank transfer is the only withdrawal option they have which is really bad. They have multiple deposit options but the only withdrawal option they provide is the slowest one possible and they doesn't even seem to let you.

Its been a week now and after almost giving up on finding the live chat (very well hidden) they told me that I need to withdraw to the same bank which I deposited from. Too bad Muchbetter mastercard isnt a bank but an app.

I am currently waiting on an answer from customer service. Will update once it is over. For now though, still a solid 1 star.

Edit: Customer service is on it. It is going slow. Maybe I have spent 1 hour at customer service now. They say that my Swift number is wrong but that it should work if I try again with the right swift number.

They are currently checking if the swift is correct. They have a Malta license so they cant outright scam people but for a Malta registered company they must be the worst. Barely deserving a licence.

Will update once I am done with customer service. I think I probably will get my funds back somehow but the hassle and time spent have been a lot more than what I signed up for.

Rizk started out very well. I quite like the idea of the levelling up and wheel spin bonus, however this site has some very dodgy games and I am not writing this review because of being a disgruntled gambler.

I am writing this because I was able to prove that the games were not giving bonuses even if I landed the right symbols. Rizk even admitted this and said they would get back to me and now has been a month without any change in the case after chasing.
Now after verifying my documents before this issue they now require more documents which is very shady. All casinos online usually ask for two, both ID and a utility bill, same with banks. But for some reason Rizk want more of my personal information which I have refused to give, especially since my case hasn't been resolved.

Now looking to sought legal action.

Avoid this casino and use Virgin, JackpotJoy or Bet365 for a better casino experience.

@Rizk - I will update this review accordingly if the situation changes.

Probably one of the best sites around, great selection of games, quick payouts and helpful staff. Until.... you start winning to regularly, I went on a run of good luck and was winning some very nice amounts, wasn't long til rizk stepped in and did everything possible to restrict me. I'm now at a point that they want my works contract and salary, I'd already submitted wage slips so why they want my work contract I don't know. my accounts closed and I'm unable to contact them via live chat.

Opened account
Told to provide documents before allowed to play
Provided documents.
No response.
Chased
No response
Chased again
Told "oh yeah we verified those ages ago"

Played for a few days

PopUps. SOOOOO many popups. Asking for information they dont need and that they dont need as part of their license requirements, but they're gonna interrupt your gameplay every 2 minutes until you provide it.

Signed up to play just 2 games that I couldnt play on any other site. Gave up on them because I couldnt play those games in peace without repetitive, invasive popups.

How they get new business when they're this intrusive I have no idea.

Update : Sent in a complaint explaining it was intrusive and unnecessary, and they closed my account.

Dont bother engaging with them, they'll just close your account for being difficult.

I opened an account in the Croatian Rizk Casino.
KYC with no problems. The 100% welcome bonus kicked in hassle free. The choice of games is pretty poor, but one of the reasons I decided to give it a go was the Wheel. It is total rubbish though. I wonder why they offer a wheel at all when the result is anyway 5 spins on the lowest value. I had an extended session only because of the bonus, but the RTP is obviously set low, so I was nowhere near to finish the wagering requirement of 30x the bonus. I can not give any feedback on cashouts but will definitely go elsewhere to play.
Edit: After several deposits I made a cashout that went very smoothly, but the overall impression is still not good because no real loyalty rewards except of that almost useless wheel.

I’ve been with Rizk for a couple of years. Recently I’ve noticed that bets take time to settle, in one case my winnings weren’t credited until the next day.

Now it seems they want proof of income. According to CS, only a bank statement with the source of payment will do.

Took my balance out, and told them to go to hell.

Live support doesnt work!!!! Made a deposit of 80 euros and never appeared on my account. Sent email and now days later still no answer!!!

KYC is easy. They accept a majority of “some form of government issued ID” example Ontario Photo ID card, status cards.

decent support, kyc worked but took long. layout is very bad (sportsbook, didnt use casino). Payments were no issues at all. coverage is meh as well as odds and they charge 5% tax for germans but that's politics fault. Okayish and legit

Used to love but now after years of loyalty have decided to but a loss limit of £25. How can you possibly play with that, though apparently im not blocked! May as well be!

I never had a major problem with Rizk until late dec 2020 - as off now, I can't play any games without a load message popping up stating (server error, please try again!) I message them in dec through the customer help service with them asking for me to send the screenshots of what pops up, sent them but didn't hear back again so message them again three times with them asking for the same thing and promised to deal with the matter via email. It's been weeks now and I haven't had any kind of email from them, I have all the screenshot of the conversation saved

I don't understand this rizk sports betting I join them about a week ago i sent them a copy of my passport and letter proving my address i lost a bif of money at start now I started wining things started to change now they want to know how much i earn and they want me to sent them proof of my earnings am not sending them .I now have been blocked

The worst casino ever. Everything was going on well when I joined in December. Then they started asking for proof of address and I'd which I gave them. A few days later I couldn't play again because they wanted my bank statement which I gave them. Then they asked for my work payslip, which I did give them as well. They blocked me from playing again and were asking for my work contract which I gave them. 1 day after being allowed to play I found myself blocked from logging into my account. There is no live chat on their website, no phone number to call customer support, just an email which they'll take days to reply.
Once you start winning, they start asking for a lot of stuff, even if you give them all they ask for, they'll still block your account.

Sad that I have to give this site any stars at all.

After verifying all of my account info and it getting approved I could finally deposit onto this casino. Great game selection, however, DO NOT ACCEPT the bonus money, and be weary if you win. I could not withdraw my winnings onto the same card which I had deposited on, which I have never had the issue on any other site. So I chose to use the bank transfer method to which it said approved. I waited about 10 business days and still no money in my account, so I went to the live chat of RIZK and the lady said that they had to VERIFY MORE, which ok, I supplied that too. Then after another week of waiting, I emailed again and was told that the money was deposited onto the original card that I deposited with.. makes sense right?? I checked the card even though when I tried to take the money off it declined the withdraw, to which I found that there was no winnings added to that card. I then had to send bank statements to RIZK showing that I did not receive the winnings that they said that I had. THEN they put the money back in my RIZK account and I had to withdraw again using the bank transfer method that I had used before and it had said approved. I then had to submit more bank documents including URLS and account number screenshots and finally they say it is resolved.

Overall absolute dumpster fire of a casino. I have played many other casinos and had no problems taking my winnings. This casino will take your money with open arms but give you hell to give winnings. I have had two encounters with this casino where I have not got my money, and I guarantee after this time IF I get the winnings, I will NEVER play this casino again. I highly recommend finding one of the other great online casinos that is hassle free.

Good luck, and play wisely!

Complete robbery, deposited there 100 euro and played 1 euro per spin doesnt even get back 1 euro! Complete rubbish! Dont even try to play there

Absolutely disgusting site I have never come across anything like it. Opened my account and sent proof of address, bank and ID. Deposited a small amount and won so withdrew the funds. I set my own deposit limits on the account to what I could afford to receive and email 2 days later saying they have out their own limits on my account and to provide them with bank statements/ proof of earnings and they have blocked my account. I have refused to send my earnings as there is no reason for a casino to receive bank statements for anything other than identification and it is extreamly intrusive to be asking for proof of how much you earn each month. I have never been asked by any online casino to do this before and you don’t walk into a casino to be asked for bank statements before you play. Unless you want your entire life sent to this casino I would suggest playing elsewhere before depositing and losing funds.

Just a word of warning my first month at rizk was a pleasant experience the withdrawals were fast an they have a good selection of games but 2 weeks ago they started asking for proof of wealth so I complied at first they asked for basic stuff I.e driving licence, utility bill then after a 3 day wait with the account froze they asked for payslips which I then proceeded to provide then fast forward another 3 days they got back to me ohh and my account was still froze at this point with funds still in my account then they asked for a bank statement which I happily provided it then took 6 days for them to reply back telling me they couldn’t accept the paper form bank statement that I provided and could I provide a pdf of my bank statement so I kindly told them I do not have online banking activated on my card and I only receive paper bank statements well the next day my account was totally deleted and all my funds vanished with the account. It really seemed like they were trying there hardest to get rid of me my only conclusion is I was thousands of pounds up on there casino and my deposits were minimal as I’m a pretty savvy gambler I Guess rizk don’t like losing to customers.