I have been a customer for years. So, with that history of experience, I have found several issues with the company. First, the freshness of the product can be seen visually. Darker vitamins are ol... See more
Company replied
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Review summary
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Reviews shaping this summary
I had ordered Ritual prenatal vitamins and then needed to cancel my subscription. Turns out, they didn’t verify the address because there was a typo in it, which clearly made it invalid, but they cont... See more
Company replied
Supplements look pretty but just felt a bit scammed by them taking money on a subscription, you don't get notified when they are going to take the money and then after they've done it you can't cance... See more
Company replied
Company details
Written by the company
Ritual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world's leading scientists, researchers, and advisors, we're developing a new standard of high-quality, traceable daily products across new categories.
Contact info
Culver City, United States
- my@ritual.com
- ritual.com
1.8
Poor
116 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dishonest
They automatically renew without consent and refuse to cancel, even if it’s the same day. If they truly cared about their customers, they wouldn’t trap people with forced renewals—especially for a product no one realistically consumes twice a day.
18 September 2025
Unprompted review
Reply from Ritual
Thank you for bringing this to our attention. Our subscription program is designed for convenience, but we completely understand how frustrating this must have felt. To clarify, we make it clear at checkout that purchases are set up as subscriptions, and we also send reminder emails before each renewal, so there are no surprises. Customers can cancel, pause, or adjust their subscription anytime through their account page or contact our team directly. If you still need help with your account, please email us at my@ritual.com and we’ll ensure everything is resolved quickly.
Can I give 0
Can I give 0? Scam! They will steal your money. You dont sign up, but they will say you do. They will also have no way to cancel. The products do nothing. And just look at their fake socials....run and run fast
11 September 2025
Unprompted review
Reply from Ritual
Hi Sharna! We’re so sorry to hear about your experience. We want to assure you that Ritual is never designed to be a scam, and subscriptions can be canceled at any time through your online account or with the help of our Support Team. We also take pride in the quality of our products, which are Made Traceable® and third-party tested for safety and efficacy. If you’ve run into trouble with your subscription, please reach out to us directly at my@ritual.com so we can help make things right.
Love the Subscription Flexibility
I have been a loyal essential for women subscriber since 2017 and love the flexibility ritual offers with pausing or rescheduling my subscription. Super helpful when I’m traveling a ton!
10 September 2025
Unprompted review
Reply from Ritual
Thank you so much for being with us since 2017! We’re thrilled to hear you’ve been enjoying the flexibility of pausing and rescheduling, especially with your busy travel schedule. We’re grateful to have you in the Ritual community!
LOVE LOVE LOVE
I love their standards - I know I am ingesting the cleanest ingredients; their products
10 September 2025
Unprompted review
Reply from Ritual
Thank you for sharing, Rebecca! It means so much to know our standards and clean ingredients make a difference for you.
Answer to their answer. I did contact and that promise was made. I am still waiting to receive although Rachael tells me now that it in Dublin. Hopefully that right.
After last review they promised to "resend" Still no sign of it.
11 August 2025
Unprompted review
Reply from Ritual
Hi Catherine! We're updating our reply for you: We’re so sorry for the frustration you’re experiencing. It sounds like there may be some confusion here, as we don’t have anyone named Rachael on our support team. It’s possible you may be trying to reach a different company that also uses the name Ritual.
If you’re trying to get in touch with Ritual (the supplement company), our Customer Experience team would be happy to help directly at my@ritual.com. If this is regarding another brand, we’d recommend reaching out to them through their official website or customer support channels 💛
Didn't work for me, good customer service
Nothing like how it’s advertised. Does nothing at all.
Update (9/9/25): Their customer service reached out and has been very accommodating. It doesn't change my view of the product, but it's a satisfactory outcome and better customer service than you usually get these days. There's low risk in trying if you're curious.
15 August 2025
Unprompted review
Reply from Ritual
We’re so sorry to hear you feel this way. Our goal is always to create products that truly support people, and we never want anyone to feel disappointed. Our formulas are developed with high-quality, traceable ingredients and are backed by research, but every body is different and experiences can vary. We’d love the chance to learn more about your experience and see how we can best support you. Please reach out to us at my@ritual.com so our team can connect with you directly 💛
Super dishonest and sneaky business…
Super dishonest and sneaky business practices. They automatically renew your last order , take the money and claimed you’re on a subscription which I guarantee I wasn’t and then it’s a super hassle to try and cancel it .
The product tasted like dirty water and worked pretty much the same , don’t waste your money .
3 September 2025
Unprompted review
Reply from Ritual
We’re so sorry to hear about your experience. Our intention is never to feel sneaky or dishonest. All of our products are sold as subscriptions by default, with that information outlined at checkout and in your order confirmation email, but we completely understand how frustrating this could feel. Canceling should be simple, and we’re sorry if that process felt like a hassle.
As for the product taste and experience, that’s really valuable feedback for our team. We want every customer to feel good about what they’re taking. If you’re open to it, we’d love to make this right. Please reach out to us at my@ritual.com so our team can help resolve this directly.
SENT SHORT DATED PRODUCT AND THEY SAY…
SENT SHORT DATED PRODUCT AND THEY SAY WE FOLLOW MONTH/DATE/ YEAR FORMAT . WHEN I ASK THEM HOW AM I SUPPOSED TO KNOW THAT ? they completely ignored my emails. I bought two supplements as well and ther page also has no easy way of canceling subscription. Absolutely SCUMBAGS. dont buy
6 August 2025
Unprompted review
Reply from Ritual
We’re so sorry to hear about your experience. That’s never the kind of service we want to provide. To clarify, all of our products are shipped within their recommended shelf life, and we follow the month/day/year format for expiration dates (found on the bottom of every bottle). We also want to assure you that subscriptions can be easily managed or canceled directly through your account settings, and our team is always here to help if you run into issues.
We’d love the chance to fix this. Could you please email us at my@ritual.com? We’ll review it right away and ensure it's resolved for you.
If I could give negative stars I would
If I could give negative stars I would. This is a SCAM.
9 August 2025
Unprompted review
Reply from Ritual
We’re so sorry to hear about your experience and that you feel this way. We can assure you that Ritual is not a scam—we’re committed to transparency, science-backed formulas, and third-party testing to ensure the quality and safety of every product.
We’d love to learn more about your specific experience so we can make things right. Please email us at my@ritual.com with your order details so our team can help directly.
Your feedback matters to us, and we’re here to support you. 💛
Fraudulent transaction company
No product received and unable to track . They do send you several emails explaining delays and that they do not understand why they cannot track the product . I'm in Canada.. we have a pretty decent system here . Requested a refund to no avail as they say they have dispensed the product. I have had to report the transaction as fraudulent to my credit card company as it has now been over a month. The company states they are very sorry but do not know why they cannot track the product and to date have done nothing to fix the situation. This smells like fraud as if they wanted my repeat business they would have refunded or aent via courier .
7 July 2025
Unprompted review
Reply from Ritual
Hi there,
We're so sorry to hear about your experience. This is not the level of service we aim to provide. We completely understand how frustrating it must be to wait over a month without receiving your order or a resolution.
Shipping to Canada can occasionally face unexpected delays or tracking issues outside our control, but that doesn’t mean you should be left without answers. We want to make this right for you ASAP.
We've sent a request to confirm your email address so that we can look into this further and make it right.
Thank you for bringing this to our attention. We truly value your feedback and hope to regain your trust.
—The Ritual Team
Why hasn’t the police
Why hasn’t the police, authorities or someone investigating this crime. The credit card companies should get involved. Find the lazy pricks doing this scam
4 August 2025
Unprompted review
Reply from Ritual
Hi Karen,
We're sorry to hear you're feeling this way. We want to be absolutely clear that we are a legitimate company, and what you’re describing does not reflect the experience we strive to provide.
If you’ve encountered an issue with an order, charge, or delivery, we want to help resolve it as quickly as possible. Please contact our Customer Experience team at my@ritual.com with your full name and any relevant details so we can immediately look into it.
We understand how frustrating it can be when things go wrong, and we’re here to make things right.
—The Ritual Team
Less than 1 star
Less than 1 star. Ordered the product over a month ago. I haven't gotten it and don't think I will. They refuse to give me a refund.
27 July 2025
Unprompted review
Reply from Ritual
Hi Surj,
We’re so sorry to hear this. Waiting over a month without receiving your order or a resolution is incredibly frustrating, and we completely understand your disappointment.
This isn’t the experience we want anyone to have, and we’d love the chance to make things right. Please reach out to our Customer Experience team at my@ritual.com with your full name and order number so we can take a closer look and work toward a solution.
Thank you for bringing this to our attention. We’re here to help.
—The Ritual Team
SCAM
I’m horrible customer service product never arrived after two weeks and multiple emails. Now I have to go through the bank to cancel and try and get my money back. It was $130 for two packs. Don’t waste your time or money!
3 July 2025
Unprompted review
Reply from Ritual
Hi Haley,
We’re so sorry to hear about your experience. This is not the standard we strive to uphold. We understand how upsetting it is to spend money on something and not receive it, especially after multiple follow-ups.
Please know that we are a legitimate company, and we take situations like this seriously. If you haven’t already, please contact our Customer Experience team at my@ritual.com with your full name and order number. We’d love to look into this immediately and work toward a resolution.
Thank you for your feedback, and again, we’re truly sorry for the frustration this has caused.
—The Ritual Team
SCAM!! Zero stars
If there was a zero star option I’d give it. Order never came. No reply to multiple emails. It is a scam. Now I have to go through the credit card nightmare of making sure they don’t keep billing for imaginary products. RUN FROM THIS COMPANY
14 July 2025
Unprompted review
Reply from Ritual
We’re so sorry for your experience. This is understandably frustrating, and we hear you. Not receiving your order and feeling unheard after multiple emails is not okay, and we want to make it right.
We are a legitimate company and never want anyone to feel like they’ve been left in the dark. If you haven’t already, please contact our Customer Experience team at my@ritual.com with your full name and order number. We’ll make sure your concern is prioritized and fully resolved.
Thank you for bringing this to our attention. We’re committed to earning back your trust.
—The Ritual Team
Avoid !! Business practices is scam!
Automatic renew subscription is very bad system and like a scam especially for the first time customer. It’s totally misleading!!! When you place the order, there is no words which mentioned that you have signed up for monthly subscription. After you found out then it’s too late ! Contacting customer support is not helpful at all since you still Can’t get refund back due to that you already pass 30 days guarantee. Not satisfy with all of this!!! I don’t recommend their products to my friends anymore!
29 March 2025
Unprompted review
SCAMMERS
They just auto renew your order without asking you. And this random new renewal cannot be returned at any cost. Its like they are shoving the product down your throat. SCAMMERS BEWARE!
26 December 2024
Unprompted review
Terrible company to deal with
Terrible company to deal with. I contacted them as after 2 weeks of waiting my order still hadn't arrived.
I was advised that there was a mistake with the labeling and I was asked to confirm my address, even though they have delivered here before.
If I hadn't contacted when would they have reached out to me? My subscription will be cancelled.
It's a shame as their products are good.
4 January 2025
Unprompted review
Good product, bad business
The probiotic with menthol is a good product.
However, the hidden automatic subscription is just bad business
Canceling from the website is not easy. 2 months of unwanted product was sent to me after I canceled. Be sure to take screenshots.
If there is a class action lawsuit, count me in.
22 December 2024
Unprompted review
I have been using Ritual Synbiotic for…
I have been using Ritual Synbiotic for about 6 months, it has been a game changer for me. I also recently started the HyaCera and feel as if I can already see differences in my skin.
I recently had questions and the service provided exceeded my expectations (and I've been in service for 30 years). My friends that use Ritual are also beyond pleased with the products and service.
16 November 2024
Unprompted review
A scam they steal your money
A scam they steal your money. I asked for a refund and they will not give it to me . Thief company do not give them your information as in card
4 October 2024
Unprompted review
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