Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
Company replied
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Martin was a top guy straight to the…
Martin was a top guy straight to the point easy to speak to, issue resolved quickly cant ask for more cheers buddy
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi James,
Thank you for your wonderful review. We are delighted to hear Martin resolved your issue quickly and was so easy to speak to. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Easy to organise
Easy to organise
Simple whatsapp conversation, everything was dealt with quickly with Callum and various options discussed. Order was placed within minutes. Good, simple and easy to understand conversation. Would recommend.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Callum made arranging your new service quick and easy through WhatsApp while clearly explaining the options available. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent Customer Service.
Can't really fault these guys. They rely on City Fibre keeping the network running but their customer service is patient, comprehensive, knowledgeable and friendly.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Simon,
Thank you for your fantastic review. We are delighted to hear you've received such patient, knowledgeable and friendly customer service. We really appreciate your understanding and your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very helpful and friendly service…
Sara Very helpful and friendly service ,always happy to help .
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kelly,
Thank you for your wonderful review. We are delighted to hear Sara provided such friendly and helpful service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I contacted the customer service about…
I contacted the customer service about my Internet connection issues, I was giving assurance that engineer will come but guess what, engineer came a day earlier than schedule day. The engineer was amazing and friendly. I am happy.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Cos,
Thank you for your fantastic review. We are delighted to hear your connection issue was resolved so quickly and that our engineer provided such friendly service. It's great to know everything was sorted ahead of schedule. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi,
Thank you for your review. We appreciate you taking the time to leave your feedback and are pleased our team was able to assist you with your connection. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had a nice experience with Chris…
I had a nice experience with Chris Thorpe this evening when l called in for an enquiry about Rise Fibre broadband. Chris Thorpe provided all the answers needed to satisfy my curiosity. He is such a great and value addition to Rise Fibre company.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Oluwatosin,
Thank you for your wonderful review. We are delighted to hear Chris Thorpe answered all of your questions and provided such excellent service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service
Spoke to a lovely person on the phone . I believe his name was Lawrence . Great customer service skills . Very well mannered and understanding and solved my issue in a timely manner.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Holly,
Thank you for your fantastic review. We are delighted to hear Lawrence provided such friendly, understanding and professional service while resolving your issue so quickly. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mr chris thorpe was very thorough in…
Mr chris thorpe was very thorough in what he explained.I i was grateful for his help. i am looking forward to deal with rise again.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Gillian,
Thank you for your wonderful review. We are delighted to hear Chris Thorpe explained everything so thoroughly and made you feel confident about choosing Rise Fibre. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I’m a bit of a technophobe
I’m a bit of a technophobe, but Lawrence was a breath of fresh air .
He assisted in my whole setup process and was very knowledgeable with regards to the technical aspects.
He was very friendly and made me feel comfortable.
5 stars.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Tony,
Thank you for your fantastic review. We are delighted to hear Lawrence made your setup process straightforward and helped you feel comfortable while explaining the technical aspects so clearly. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Ryazan was very helpful and took time…
Ryazan was very helpful and took time to try and resolve my problem.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mrs Adams,
Thank you for your wonderful review. We are delighted to hear Riyaaz took the time to help and worked hard to resolve your issue. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear you received helpful, straightforward service. We really appreciate you taking the time to share your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Martin was very helpful and polite
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi John,
Thank you for your wonderful review. We are delighted to hear Martin provided such polite and helpful service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Had an issue with xbox connectivity!
Had an issue with xbox connectivity and spoke to Likhona. Fixed it after a couple of bits of jiggling and fab now. Recommended 😊
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your fantastic review. We are delighted to hear Likhona resolved your Xbox connectivity issue and got everything working again. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I got great guidance and advice on what…
I got great guidance and advice on what service to go for and what broadband would suit my household, the man Chris Thorpe has great manners and is well spoken and makes you feel comfortable so big shout to him for helping me sort it out
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Uman,
Thank you for your wonderful review. We are delighted to hear Chris Thorpe provided great advice, helped you choose the right broadband package and made you feel comfortable throughout the process. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Shuaib is a star
Shuaib has made my day with amazing customer service. Solved my issue effortlessly and was a great person to chat to.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Miss Zadlo,
Thank you for your fantastic review. We are delighted to hear Shuaib resolved your issue effortlessly and provided such amazing customer service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tassin was patient with me and very…
Tassin was patient with me and very knowledgeable in her craft!
Lovely upbeat Lady
Thank you Tas!
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Gracey,
Thank you for your wonderful review. We are delighted to hear Tassin was so patient, knowledgeable and friendly throughout your interaction. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
incorrect bill
I received an incorrect bill.
I spoke to Fasil who was extremely helpful and made the necessary adjustments.
Full marks!
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Prakash,
Thank you for your fantastic review. We are delighted to hear Fasil quickly corrected your billing issue and provided such helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Thank you Martin for a very friendly…
Thank you Martin for a very friendly helpful cheery approach with my broadband issue today . You explained everything clearly and nothing was to much trouble so 10/10 🤩
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jayne,
Thank you for your wonderful review. We are delighted to hear Martin's friendly, cheerful approach and clear explanations helped resolve your broadband issue. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great communication awesome help thank…
Great communication awesome help thank you
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kelvin,
Thank you for your fantastic review. We are delighted to hear you received great communication and excellent support from our team. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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