Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
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Spoke with Callum who was fast and…
Spoke with Callum who was fast and efficient and explained what was what. Very pleased with the customer service
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Stephen,
Thank you for your fantastic review. We are delighted to hear Callum provided fast, efficient service and explained everything clearly. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Adnan was really helpfull and friendly
Adnan was really helpfull and friendly. Great customer service.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi David,
Thank you for your wonderful review. We are delighted to hear Adnan provided such friendly and helpful customer service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
My 3rd customer experience,was a…
My 3rd customer experience,was a special 1 , got to hand it to jameel-ahmed , great guy, resolved my query in minutes. Then started an convo on life. How often do u stay on a call and chat to stranger and.immiediatly click like bros. So rise fibre for the win.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mr Clarke,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed resolved your query so quickly and made your experience such an enjoyable one. We'll be sure to pass your wonderful feedback on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tasleen of RISE FIBRE is the best…
Tasleen of RISE FIBRE is the best human being I have spoken to on customer service after very long time.
She’s keen to listen and offer support. I’m thankful we still have kind people remaining with a drive to offer good services. I hope RISE FIBRE will be available in my area soon to connect .
Thanks 🙏
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mrs Mbugua,
Thank you for your wonderful review. We are delighted to hear Tasleen took the time to listen, offer support and provide such outstanding customer service. We hope Rise Fibre will be available in your area soon. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had some problems with Rise fibre re…
I had some problems with Rise fibre re my account. They were trying to debit my former bank account when I had already told them three times of my change of bankers which led me to moving my broadband to BT EE as Rise fibre had cut off my broadband. I spoke to Lawrence this morning at Rise fibre who sorted everything out for me. He is a good team member. Mike Sugden
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mike,
Thank you for your review. We are pleased to hear Lawrence was able to resolve the issues with your account and provide the support you needed. We're sorry to learn about the difficulties you experienced with your payment details and the frustration this caused. We'll be sure to pass your kind comments on to Lawrence. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Rise Fibre
Spoken to Mike Harrison from Rise Fibre What an amazing experiance told Move into new house and needed me internet set up it was fast done Engineer booked Great customer service thank you mike
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Mike made arranging your broadband for your new home quick and straightforward while providing great customer service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick call to check my account summary
Quick call to check my account summary, connected immediately to an advisor who explained everything to me. All very quick and simple
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Laura,
Thank you for your wonderful review. We are delighted to hear your call was answered quickly and that our advisor explained everything clearly, making the whole process simple and straightforward. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Alawani,
Thank you for your review. We are delighted to hear you received good service from our team. We really appreciate you taking the time to share your feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Had a great experience
Had a great experience. Theo could not have been more helpful. 11 out of 10
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Hammy,
Thank you for your fantastic review. We are delighted to hear Theo provided such exceptional service and was so helpful throughout. We'll be sure to pass your wonderful feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Outstanding Supplier
I have been with Rise Fibre for over a year now. They are a terrific supplier with great offers and outstanding customer service.
I would particularly like to give a big thank you to two of their representatives, Kane and Mogamat, who were both extremely courteous and very helpful.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Mrs Guerrero,
Thank you for your wonderful review. We are delighted to hear you've enjoyed such a positive experience with Rise Fibre and that Kane and Mogamat provided such courteous and helpful service. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
It was great to get a call from Mike…
It was great to get a call from Mike who answered my questions on switching to Rise, and made the process super easy (far better than clicking a bunch of stuff on a website).
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your fantastic review. We are delighted to hear Mike answered all of your questions and made switching to Rise Fibre so easy. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Martin was a top guy straight to the…
Martin was a top guy straight to the point easy to speak to, issue resolved quickly cant ask for more cheers buddy
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi James,
Thank you for your wonderful review. We are delighted to hear Martin resolved your issue quickly and was so easy to speak to. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Easy to organise
Easy to organise
Simple whatsapp conversation, everything was dealt with quickly with Callum and various options discussed. Order was placed within minutes. Good, simple and easy to understand conversation. Would recommend.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Callum made arranging your new service quick and easy through WhatsApp while clearly explaining the options available. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent Customer Service.
Can't really fault these guys. They rely on City Fibre keeping the network running but their customer service is patient, comprehensive, knowledgeable and friendly.
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Simon,
Thank you for your fantastic review. We are delighted to hear you've received such patient, knowledgeable and friendly customer service. We really appreciate your understanding and your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Very helpful and friendly service…
Sara Very helpful and friendly service ,always happy to help .
23 July 2026
Unprompted review
Reply from Rise Fibre
Hi Kelly,
Thank you for your wonderful review. We are delighted to hear Sara provided such friendly and helpful service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I contacted the customer service about…
I contacted the customer service about my Internet connection issues, I was giving assurance that engineer will come but guess what, engineer came a day earlier than schedule day. The engineer was amazing and friendly. I am happy.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Cos,
Thank you for your fantastic review. We are delighted to hear your connection issue was resolved so quickly and that our engineer provided such friendly service. It's great to know everything was sorted ahead of schedule. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi,
Thank you for your review. We appreciate you taking the time to leave your feedback and are pleased our team was able to assist you with your connection. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I had a nice experience with Chris…
I had a nice experience with Chris Thorpe this evening when l called in for an enquiry about Rise Fibre broadband. Chris Thorpe provided all the answers needed to satisfy my curiosity. He is such a great and value addition to Rise Fibre company.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Oluwatosin,
Thank you for your wonderful review. We are delighted to hear Chris Thorpe answered all of your questions and provided such excellent service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service
Spoke to a lovely person on the phone . I believe his name was Lawrence . Great customer service skills . Very well mannered and understanding and solved my issue in a timely manner.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Holly,
Thank you for your fantastic review. We are delighted to hear Lawrence provided such friendly, understanding and professional service while resolving your issue so quickly. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mr chris thorpe was very thorough in…
Mr chris thorpe was very thorough in what he explained.I i was grateful for his help. i am looking forward to deal with rise again.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Gillian,
Thank you for your wonderful review. We are delighted to hear Chris Thorpe explained everything so thoroughly and made you feel confident about choosing Rise Fibre. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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