Klar 😊 Hier eine lockerere, natürlich klingende Version: Everything went quickly and smoothly, from ordering to shipping, with great updates along the way. I love the quality of Rino & Pelle and j... See more
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Review summary
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I saw the coat in window in cologne city, unfortunately the shop did not have my size, the salesperson told me, that you have a Webshop. I immediately found my dream coat there and ordered it right aw... See more
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Absolutely delighted with the purchase, delivery was prompt and very efficient, I was kept up to date on its progress and arrived at the said date and time . Thank you.
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Perfect!! The only thing i would like to mention is that my package came destroyed and by luck the goods inside were not damaged!!! Please keep this in mind for future reference.
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Company details
About Rino & Pelle
Written by the company
Luxury is a feeling that should be attainable by anyone who allows themselves to have it.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
Rino&Pelle is known for its versatile outerwear collections and colourful eye-catching pieces. We strive to help every woman achieve a timeless chic style through versatile and affordable fashion items.
VISIT WEBSITE
ABOUT RINO & PELLE
Written by the company
- Beautifully at Ease
- At Rino & Pelle, luxury is not defined by exclusivity, but by the way it makes you feel. It lives in the softness of a favourite knit, the warmth of a coat that feels like home, and the quiet confidence that comes from feeling effortlessly put together.
Our loyalty program
Earn points with every purchase & Enjoy rewards.
Every purchase brings you closer to the next level and even greater discounts.
Contact info
Olivier van Noortweg 6, 5928 LX, Venlo, Netherlands
- +31(0)850643550
- customercare@rino-pelle.com
- rino-pelle.com
Autumn Winter Collection 2026
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rino & Pelle
Dear Sonja,
Thank you so much for giving us 5 stars. We are delighted to read you are so satisfied with your purchase. We would love to welcome you back in our online shop and we wish you a happy new year!
Kind regards,
Team Rino & Pelle
Perfect expérience….quality,rapidity…
Perfect expérience….quality,rapidity for delivery,packaging…..very good shop
11 December 2025
Reply from Rino & Pelle
Dear Pénélope,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop. We wish you a happy new year!
Kind regards,
Team Rino & pelle
Reply from Rino & Pelle
Dear Foschia,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop. We wish you a happy new year!
Kind regards,
Team Rino & pelle
Reply from Rino & Pelle
Dear Customer,
thank you so much for taking the time to write this review. We are happy to read you are pleased with our service. We hope you enjoy your purchase and that we may welcome you again in our online shop. We wish you a happy new year!
Kind regards,
Team Rino & pelle
Fast delivery
Fast delivery, well packed and perfect Information about the order status
10 December 2025
Reply from Rino & Pelle
Dear Weber D.,
Thank you very much for your positive review. We’re happy to hear that the delivery was fast, the order was well packed, and that you received clear information about the order status. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
great customer service ,very fast…
great customer service ,very fast delivery at this very busy time of year .
8 December 2025
Reply from Rino & Pelle
Dear Joan,
Thank you very much for your kind review. We’re delighted to hear that you experienced great customer service and fast delivery, even during this busy time of year. We truly appreciate your feedback.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Ariane,
Thank you very much for your positive review. We’re happy to hear that the delivery was quick and the return process uncomplicated. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Got hit with a US$90 bill from UPS for…
Got hit with a US$90 bill from UPS for duty & tax and another $60 for shipping from Rino & Pelle. The jacket itself was only $119 (on sale from $148). NEVER buying from again unless they get a US warehouse.
2 December 2025
Reply from Rino & Pelle
Beste klant,
Bedankt voor uw bericht.
Het spijt ons dat er onduidelijkheid is over de invoerkosten van uw bestelling. Ons Customer Support team zal contact met u opnemen, zodat we dit aan u kunnen toelichten. Nogmaals onze excuses voor het ongemak.
We wensen u voor nu een fijne dag!
Team Rino & Pelle
Very good Shop with very good clothes.
2 December 2025
Reply from Rino & Pelle
Dear Bert,
Thank you very much for your positive review. We’re happy to hear that you like our shop and our clothes. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Watch out for an import fee$$$
Well I'm giving this three stars because I absolutely love the coat it is gorgeous BUT.... I was very disappointed to be surprised with $100 import fee because I ordered from the United States. I do not recall seeing this in the fine print but this made the jacket $100 more expensive plus the $60 in shipping. Instead of paying $150 for the jacket I ended up paying over $300 for it. That's a lot more than I wanted to spend and I've never paid an import fee before it would be nice if I was aware of it. But the coat is beautiful so I'll definitely treasure it.
1 December 2025
Reply from Rino & Pelle
Dear Jessica,
Thank you for taking the time to share your experience. We’re very happy to hear that you love the coat and find it beautiful. At the same time, we’re sorry to read about the unexpected import fees, and we understand how disappointing that must have been. Unfortunately, import duties and taxes are determined by local authorities and are beyond our control, but we do appreciate your feedback and will take it into consideration to improve clarity. We truly hope you will enjoy your coat for a long time to come.
Team Rino&Pelle
All was great
All was great, shipping very fast, size good, excellent quality, from now I will definitely buying here
1 December 2025
Reply from Rino & Pelle
Dear A B,
Thank you very much for your positive review. We’re delighted to hear that everything was great, from the fast shipping to the fit and quality. We’re happy to know you’ll be shopping with us again.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Ms. Bensch,
Thank you very much for your review. We’re happy to hear that you like your item. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Beautiful items,in affortable prices.
Beautiful items,in affortable prices.
Some items are really adorable!
Thank you
25 November 2025
Reply from Rino & Pelle
Dear Maria,
Thank you very much for your kind review. We’re happy to hear that you love our items and appreciate the affordable prices. Thank you for your lovely words. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Safe, fast shipping
I was a bit skeptical about the shipping, as I am from Romania, but it was actually really fast (a week) and I was informed of my package's whereabouts every step of the way. Very pleased, would definitely recommend!
1 December 2025
Reply from Rino & Pelle
Dear Diana,
Thank you very much for your detailed and kind review. We’re delighted to hear that the delivery to Romania went smoothly and that you were well informed throughout the process. Thank you for your recommendation, we truly appreciate it.
Team Rino&Pelle
Beautiful gillet!
1 December 2025
Reply from Rino & Pelle
Dear Yvonne,
Thank you very much for your lovely review. We're delighted to hear that you are so happy with your beautiful gilet. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Overall perfection
Overall perfection. Buying proces till delivery and the style and quality of the product.
1 December 2025
Reply from Rino & Pelle
Dear Barry,
Thank you very much for your wonderful review. We're delighted that you experienced perfection from the buying process to delivery, as well as in the style and quality of the product. We truly appreciate it.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Wivina,
Thank you very much for your positive review. We're happy to hear that everything went perfectly. We hope to welcome you back in our online shop soon.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Helen,
Thank you very much for your lovely review. We're delighted that your purchase was exactly as described and that you are so happy with it.
Team Rino&Pelle
Reply from Rino & Pelle
Dear Rüdiger,
Thank you very much for your review. We're pleased to hear that you were happy with the price, the fast delivery, and the quality of your item.
Team Rino&Pelle
Iam waithing nog ever off my coat
1 December 2025
Reply from Rino & Pelle
Dear Egj,
Thank you for your review. We’re sorry to hear that you are still waiting for your coat. Could you please send us an email with your order number at customercare@rino-pelle.com? Then we can check the status for you right away.
Team Rino&Pelle
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